PNC Bank

1000 East Main Street, Purcellville, VA

Main Street Station @ Giant Branch
4.6 /10 36 Ratings
  1000 East Main Street
  Purcellville, VA 20132
Branch Location Map - PNC Bank, Main Street Station @ Giant Branch, 1000 East Main Street, Purcellville VA
  Large Map & Directions
  (540) 751-2103
  May 20, 2009
Lobby Hours
Mon: 11:00 AM - 07:30 PM
Tue: 11:00 AM - 07:30 PM
Wed: 11:00 AM - 07:30 PM
Thu: 11:00 AM - 07:30 PM
Fri: 11:00 AM - 07:30 PM
Sat: 09:00 AM - 05:30 PM
Sun: 11:00 AM - 04:00 PM
Established On:
  Jan. 1, 1804
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Asset Concentration:
  Commercial Lending Specialization
Institution Class:
  Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Reviews & Feedback

JavaScript appears to be disabled in your browser.

This form requires JavaScript to work.

How was your experience at this Bank? Let others know what you think. Leave your Review, Suggestion, Complaint or Tip below:
Rate This Bank:
4.6 /10 36 Ratings
10 /10
Reviewer: Amazed customer
Date: March 20, 2018

Hi, ive never had a problem at Indiana Pnc’s. Idk what y’all are doing to have these issues. I love Pnc too

1 /10
Reviewer: Disappointed customer
Date: March 16, 2018

I transfer a part of my paycheck to my account at PNC. I wanted to transfer funds and called the local branch in Chantilly (3914 Centreville Road) to inquire the process. Initially one of the bank reps - wanted to transfer me to the back office but instead put me to the call center. Then the call center dialed back to the local branch representative -" Monica " was extremely rude and was in a rush to hang up my phone. She kept on interrupting me. I am every disheartened at the behavior of their reps and have made up my mind to close the account at PNC and transfer elsewhere where they have decent manners.

Reviewer: Susan Allen
Date: March 14, 2018

I used the atm around 4:30 this afternoon. March 13.
I withdrew $300.00 from my TD bank account and tried to deposit the cash into my PNC account. The machine took the cash, counted it and asked if I wanted a printed receipt and I said yes. At that point, the atm spit out the cash- yes, all of it. And the machine retained my card. I waited in a long line which did not move And decided to come home and call about retrieving card.
I hope to get through and retrieve my card tomorrow, March 14 after work.
3022292755 is my cell.

Reviewer: Pissed off customer
Date: March 9, 2018

If you are thinking of doing business with this bank STOP. Run away. Don't fall for the lies they will tell you after screwing up the payments you are making. This is a wormhole of people who don't care about your problems. Brett Bowers @ 412-803-0631 is a habitual liar about calling you back. GO TAKE YOUR MONEY TO a BANK THAT HAS THEIR OPERATIONS TOGETHER!! WORST ever bank to operate. tried to get help from Greenville SC branch down town. They just sit their looking at you and give excuses for sloppy operating procedure and a website built by imbeciles. Negative 100 rating

Reviewer: Robert Ledford
Date: March 8, 2018

I purchased a car through CarMax December 8 2017, went directly to PNC bank on Randolph Road in Charlotte NC to get better rates. I signed up for a car loan through PNC and was told that to get the best rate I needed to get a checking account through PNC which would drop my rate by 0.25 percent. Biggest mistake I have ever made. It is now the 2nd week of March and I am still dealing with a nightmare. I am now going to pay more money at another bank just so I dont have to deal with this incompetence.

Reviewer: Anonymous User
Date: March 8, 2018

I am not interested in doing a mortgage at this time. I was only curious as to the amount of a payment was I ready to pursue a mortgage. Please do NOT contact me at the present time.

Reviewer: chris smiley
Date: March 3, 2018

Friday around 12:15 I went into the branch and made a deposit to my business account. I then wanted to make a withdrawal from my personal account but was turned about because I did not have a debit card. I had my driver's license but I was told that was not enough and that I should go to a branch where they know me better. I found the entire experience appalling and would like an explaination from a manager

Reviewer: Bo Bergendahl
Date: Feb. 22, 2018

Dear Service staff!
Still no checks has arrived! If not ready this week the account will be cancelled.

Account: Bo Bergendahl
-'- #: 267084199: 1210479456

Best Regards / Bo Bergendahl (954-861-8072 privat)

1 /10
Reviewer: Joel
Date: Feb. 13, 2018

I went to pnc bank on Navarre to withdraw money in Which I have direct deposit but when I went to withdraw money they said it needed to clear even though I can spend on my card when I make purchases I also went right to the atm right outside the bank and withdrew money without a problem I just don't understand why the lady said it had to clear. Did she think I was stealing my own money!?

1 /10
Reviewer: Joel
Date: Feb. 13, 2018

I wentered to pnc bank on Navarre to withdraw money in Which I have direct deposit but when I went to withdraw money they said it needed to clear even though I can spend on my card when I make purchases I also went right to the atmosphere and withdrew money without a problem I just don't understand why the lady said it had to clear. Did she think I was stealing my own money!?

1 /10
Reviewer: Michael price
Date: Feb. 1, 2018

The branch. In garfield was the worst experience with teller Gilbert's I couldn't get a smile or laugh outta her she was nasty the whole time like she was prejudice. They need to fire hire. I will never return to that branch ever again. And I will let. Social media know about my experience.

1 /10
Reviewer: Michael price
Date: Feb. 1, 2018

Went into the branch. And. The. Teller gilberta is the worst teller ever. Very moody. I will never return there again. She's very nasty I will. Warn. All my. Frieda ofher.

1 /10
Reviewer: Anonymous User
Date: Jan. 26, 2018

This bank is awful. My son, who is from out of state, used their ATM. The machine ate his debit card. He asked for assistance and was told since he didn't have an account with them there was nothing they could do. They then told him even if they could recover his debit card it would be destroyed. They left him with no debit card, no money and no advice to help solve the problem. Even after my own bank called and spoke to them, they were rude, abrupt and completely unhelpful. Who tells a 20 year man from out of state they cant help them and close the door in his face? Jessica Hoffman was not even slightly helpful, abrupt and course and kept repeating the "bank policy" of destroying debit cards that get stuck. I hope no one else is ever treated this way. It's terrible customer service and a terrible way to treat any human, much less a young person from out of state in crisis. Shame on you and your branch. My son will be opening an account in Florida and it most certainly will not be with PNC.

Reviewer: S. A. Samad
Date: Jan. 25, 2018

To-day January, 25, Thursday at around 10-08 AM I reached at one of the representatives of the branch over telphone to get to know the detail of openning and runnig of a new standard chequing account, I propose to open, with them.The lady who happened to be on the other end of the phone very positively and professionally answered all of my questions. "Morning shows the day". I'm satisfied and convinced that the branch shall do well now and in future if they continue to hold this kind of modesty and manner consciously by all of them andl towards all the other out comers.. I wish them all success and god speed!

1 /10
Reviewer: Vicki C.
Date: Jan. 22, 2018

The mortgage loan officer, Gregory Fogg made a very large and important communication mistake causing us to almost lose our home in November. He said at the time he was sorry and would make things right by refunding the cash we had paid for services. And then he never followed up except once in December when I demanded information he sent me a very terse email...literally a five word response "I have made the request". Now, 2 months after his mistake he refuses to respond. We are being left high and dry. VERY VERY disappointing. No big bank should be run SO POORLY. I'd give this branch a 0 star rating if allowed. Be VERY careful of any information provided by this person... you could lose YOUR HOME.

Reviewer: Anonymous User
Date: Jan. 16, 2018

Why are you closed - doing nothing all day

7 /10
Reviewer: Anonymous User
Date: Dec. 12, 2017

Excellent management. Support greeter useful. Tellers variable but find a good one and stick with her/him.

Reviewer: Anonymous User
Date: Dec. 7, 2017

They ask you how you want your cash back and then tell you you can't have it that way because they don't have the the denominations you want. And apparently this would not have been a problem if I had gone to the other teller.

5 /10
Reviewer: Anonymous User
Date: Nov. 25, 2017

There very helpful and they have nice people. Working there a good bank to go to

10 /10
Reviewer: Rob Golbourn
Date: Nov. 22, 2017

I am on vacation from the UK and called at the South Osprey, Sarasota branch today to cash a check I had received for a rental deposit refund. I am retired now, and during my career I was Chief Executive of a bank in the UK. However I am not familiar with banking procedures in the USA, and the young lady - Monica - who dealt with the transaction was quite exceptional in operating efficiently while being chatty, welcoming and courteous. Current experience of UK banks is sadly quite different, and I could not let this pass without letting you know of this most refreshing experience of exemplary customer service.

10 /10
Reviewer: Kenneth Hallahan
Date: Nov. 9, 2017

Nadine was most helpful in dealing with a problem.

Reviewer: Anonymous User
Date: Oct. 31, 2017

the personnel in this branch is wonderful
they are friendly and well informed re PNC
Banking regulations and service.

Reviewer: Anonymous User
Date: Oct. 19, 2017

Not too good it is no longer open gone

1 /10
Reviewer: Anonymous User
Date: Oct. 13, 2017

Tried to call this branch to speak to someone. Only automated services at their phone number - then tried the next menu - nothing applicable. Trying to reach a human at the branch is a nightmare - I gave up. This is easily the WORST phone experience I've ever had with a company. Luckily, BB&T has a friendly office in the same shopping center - time to switch.

1 /10
Reviewer: Teresa and Steve Manley
Date: Oct. 11, 2017

My wife just spent 1hr. with your extremely rude manager simply trying to close her deceased mothers $20. Account.
Foolish questions in her position as executor and we keep getting statements and quite simply the account will be at a minus very soon.
Doesn’t seem to be a hard issue to make it cease vs. this moronic manager who has zero personality.
Love to visit or talk with him or have one of your Pittsburgh corporate people talk to him.
I have had a Pittsburgh business for 35 years in North Hills and Bridgeville and thankful I have never dealt with a bank that employed a jackass.
My cell #610 368 4037

Reviewer: jamshed iqbal
Date: Oct. 6, 2017

can i have the email and tel no of Mr Robert Q.relly working as chief financial foreign department in your BR at 340 medison avenue N.Y 10017

Reviewer: Jane Hartman
Date: Sept. 29, 2017

There are no phone numbers on any of these websites. I cannot call the banker that I spoke with yesterday.


Reviewer: Barb
Date: Sept. 11, 2017

THE worst bank and branch ever! If I could give it negative starts, I would. In order to resolve an ongoing issue, I have retained an attorney, Ohio Attorney General, the CPFO, the BBB and my local politicians. Run, don't walk from this bank!!

8 /10
Reviewer: Anonymous User
Date: Sept. 7, 2017

Lisa in the branch was very helpful

10 /10
Reviewer: Susan Wiggins Whitley
Date: Aug. 22, 2017

When the ---- ----- ---- closed I moved my account to Ahoskie PNC. I have everything good to say about you ! So far, not even once have I left shaking my head, swearing under my breath .....( not once wondering what's taking so cotton-picking long ? manicure time? laryngitis ? do they even know me? I don't count 'cause I am not a wealthy customer ? ) When I moved my accounts to Ahoskie they arrived in a mixed muddle such as I've never imagined. I'll always appreciate the lady (she is not there now) who spent about 4 1/2 hours with me that day fixing the mess - she must have used magic. Take care and stay safe !

Reviewer: yasser ali
Date: Aug. 22, 2017

i have a problem with my account. Ican't withdraw my money in my contry(philippines) I still have $281 in my account. I tried to call the customer service but all they were saying was to contact you.please fix this problem with me

Reviewer: Melody S Roth
Date: Aug. 10, 2017

I've called the branch phone 3 times today. I push 3 to speak to someone, but it disconnects, after a few minutes, without anyone answering.

5 /10
Reviewer: janice Baldwin
Date: July 26, 2017

I think Lee Harvard branch is good people they have coffee for you, and always able to help me out I five them five star rating

2 /10
Reviewer: Carolyn
Date: July 18, 2017

I went to the branch today to open a new account. As I was sitting, I watched a young lady come from the ATM section, she had a question, so she approached the entryway of one of the bank employees. She stood for a while chatting with him, approximately 3-4 minutes, and then, he told her to have a seat and that he would help her. What was so disconcerting was that three of us watched the interaction, I actually heard her ask him if should ask a question, so I rose to leave. I walked out of the building but then returned to get a card for the bank manager. Mr. Jones gave me his card. He then tries to tell me that the woman had an appointment and in his defense, he had asked the representative how the customer had jumped the queue, and was told that she had an appointment. NOT TRUE.....

I won't be back to the PNC branch, I'll tell everyone I know a Temple about the poor customer service I received, and hopefully this will make a difference in how your future customers are handled.

3 /10
Reviewer: Anonymous User
Date: July 18, 2017

Attention Branch manager Dennis. Ive been trying to reach you for months now. I've already spoke to Edward Jones about this & wanted to inform you. You have a customer that you know very well. Ive seen this done on numerous occasions. Your customer will give young kids & even homeless people her bank & credit cards & sends them in places to buy visa gift cards & whatnot. She gives them a few bucks & some of her pain pills & nerve pills. Then she contacts you & claims fraudulent charges. She said she had been doing it for years. Anyway she has y'all to refund her $ on her cards & still has the visa cards. Now that someone at the bank has caught on to something. Shes threatened a few people on pressing charges however. I took it upon myself to video & autio her passing off the card to people. This woman could get some of those people in trouble. She is the reason why y'all have an inhouse card maker. Please reply with any inquiries you have on this matter. Thank you for your time

Reviewer: Guy Pahud
Date: June 21, 2017

THIS IS A QUESTION... I am a customer of the Nora / Indianapolis with this question:
Can you handle a 5-year interest-only loan to a very well -qualified entity to enable the purchase of residential real estate (collateral). If so, at what rate? If not, how close to that description can you come???

10 /10
Reviewer: Nancy Chasteen
Date: June 3, 2017

Just want to say how thankful I am for how kind and personable Hannah is!
A lady brought her my bank card first thing this morning, after I had lost it. Probably in the atm! Hannah called me right away! Thanks to her, I won't have to wait until Monday!

10 /10
Reviewer: Anonymous User
Date: June 2, 2017

They are awesome

1 /10
Reviewer: Lena Brown
Date: May 26, 2017

Good morning
I have a concern, I Lena Brown went to deposit cash at a AMT located at 1 North Prospect Avenue, Indian Head, MD 20640 on Thursday 25, 2017 at 10:00pm and the machine took my money and i have not seem the $245.00 reflected in my account yet. I always request my receipts to go to my email account It has not update yet. Normally it always reflect on my email immediately. It is important because i have a 500.00 check that's coming out of my account any day now. Please help! You can contact me on 202-704-4959. Look forward to hearing from a customers service representative.

Reviewer: Anonymous User
Date: May 22, 2017

NO LONGER a bank... just an ATM

1 /10
Reviewer: Jane
Date: May 11, 2017

PNC Bank charges super high overdraft fees. They refuse to refund more than one overdraft per year, no matter what ! Make a mistake with this bank and you are treated like an Alien. NO MERCY at all. They will fix it so a person on a fixed income cannot possibly get their account back in good standing. Then that leaves the person with NO MONEY to buy food or their prescription medicine. Some even become homeless. The PNC Bank does not care about people who have no resources to pay their BIG fees . They simply will not forgive their fees and allow the costumer to pay the amount actually owed to the bank . Flat Out, NO !

10 /10
Reviewer: Megan Franklin
Date: May 9, 2017

Wonderful customer service at this branch! I got a new credit card in my new last name on the spot. Definitely a great experience. I believe the teller's name is
Brittany Fultz. I really appreciate "the extra mile" service I was given.

1 /10
Reviewer: FP Franke
Date: April 30, 2017

I financed a car thru PNC and bought their health insurance, guarenteed to make my payment just in case I got sick. Eight months later I was hospitalized with pneumonia. I notified them by certified mail. They continued to send me dunning letters and calls and force me to make an additional payment while sick. They later told me someone at the bank made an error and sometimes people make errors. Yet they never returned the extra payment i was forced to make or even send me an apology. They suck.

Reviewer: Middle Township Resident
Date: March 22, 2017

Do not use PNC Bank - North Cape May for anything they will put your identity at risk they are an incompetent group of individuals.
The branch manager is very unprofessional

1 /10
Reviewer: Local General Contractor
Date: March 22, 2017

Always under staff. The branch manager is complete idiot.
She always looks like homeless!

Reviewer: Dave & Cherie
Date: March 16, 2017

We had VERY nice, very warm and helpful service! We needed to make changes to our account and they made it very easy to work with them!!

10 /10
Reviewer: Cassandra
Date: March 15, 2017

One of the best PNC branches I've been to so far. My wait time here has never been too long, I'm always greeted warmly, and everyone is always happy to help. Anytime I have a problem or I'm not understanding something completely, they always make sure I am 100% informed by the time I leave, without using monetary jargon that goes over my head. Joe is an absolute pleasure to talk to, so polite and personable. If you are ever having trouble finding the right branch, this is the one.

10 /10
Reviewer: Vera Gee
Date: March 7, 2017

Great customer service. Indeed 10 star banking experience. Keep up with the unparallel team work. Thumbs up!

10 /10
Reviewer: Angelique Springer
Date: Feb. 15, 2017

I am writing regarding a phone conversation and solution I had yesterday with Joe Wathan. I am a co-worker with his wife Donna and asked if Joe could give me some advise on debt I have. He not only listened to my situation, never judged my situation and came up with an amazing solution. With a few questions he asked me...he honestly had an solution for me with in 20 minutes of my initial call to him. I have been a customer of PNC for quite a while and Joe renewed my choice for mine and my daughters banking needs. Please let the appropriate persons know of this exceptional customer service that Joe Wathan provided me.

Angelique Springer

1 /10
Reviewer: JaMoree H.
Date: Feb. 9, 2017

I called to get a better understanding of an overdraft fee assessed to my account, it didn't make sense so I thought that something was wrong. As, Barbara Long placed me on hold, I hear her say "she thinks the overdraft is wrong (laughs) Don't they all?" I thought that this was very rude and unprofessional. Her Branch Manager Stacey Thomas get on the line to tell me that she was sitting across from this woman the entire time and didn't hear her talk to anyone. I know what I heard and I didn't like that. No one is perfect and I'M sure the majority of America Has ran into overdraft fees at least once in their life. It really upsets me when people in Customer Service positions SUCK. If you don't like people or laugh and belittle them then maybe you should be in a different field. I started to give them two stars, but after thinking about it, they barely deserve 1 star.

1 /10
Reviewer: Anonymous User
Date: Feb. 9, 2017

I closed an account with PNC bank via the HOBOKEN branch and received a receipt that my account show $.00 balance. That was three years ago. Apparently this branch mishandled the transaction because I recently went to open a new bank account with a different financial corporation and was denied because PNC Bank files show that I have an overdrawn account that was never resolved. It is both embarrassing and frustrating that this incorrect information is available. I am taking this complaint directly to Corporate Office CEO William S. Demchak.

Reviewer: Sid Moore
Date: Dec. 19, 2016

I called to check the balance on an account. I live on the same street of the bank, about six blocks from it. My call was routed to some office in the midwest and the lady who answered asked me about a dozen questions, which I answered. She then said without additional information she could not answer my question. She also said everyone at the local bank was busy and not available. I finally hung up and am going to travel that six blocks now to find my balance. I am 76 and disabled. That is not good service.

10 /10
Reviewer: josh
Date: Dec. 15, 2016

Great bank and a great team they have !

5 /10
Reviewer: Sarah Darrell
Date: Dec. 14, 2016

Great place to bank.

2 /10
Reviewer: Jakr
Date: Nov. 30, 2016


Reviewer: Trudy Turner
Date: Sept. 29, 2016

I bank with PNC....but once the branch in Pinetops closes I will no longer bank there. Do they not realize the inconvenience this had caused so many ppl in our little town. Thank of today my account will be closed

2 /10
Reviewer: Anonymous User
Date: March 31, 2016

Went to cash my check and was charged 10$, they said they usually charge for people that dont have an account but all the employees do different things. The lady who cashed my check was horrible, she was very slow and when she handed me my money she said" Count it" every bank i have gone to has counted the money with me, she obviously has some issues with math because its not the first time someone has had an issue with her counting,

2 /10
Reviewer: Anonymous User
Date: Jan. 28, 2016

Very disappointed with this particular branch. When we initiated our accounts with this location back in 2001 the service was good. However since moving out of state in 2006 we have had nothing but issues and unresolved problems with PNC. We have been billed sporadically on items that have been closed for years. The PNC reps have been ineffective and inexperienced in resolving the issues. I would not recommend this branch to anyone. There definitely needs to be more training on interstate banking here.