PNC Bank

12 Outwater Lane, Garfield, NJ

Garfield Branch
4.9 /10 69 Ratings
Address:
  12 Outwater Lane
  Garfield, NJ 07026
   
  Large Map & Directions
   
Phone:
  (973) 340-5300
   
Website:
  http://www.pnc.com
   
Opened:
  1988-05-01
Lobby Hours
Mon: 09:00 AM - 06:00 PM
Tue: 09:00 AM - 06:00 PM
Wed: 09:00 AM - 06:00 PM
Thu: 09:00 AM - 06:00 PM
Fri: 09:00 AM - 06:00 PM
Sat: 09:00 AM - 02:00 PM
Sun: Closed
Cumulative Bank Quality Score (BQS)
Established On:
  Jan. 1, 1804
   
FDIC Certificate Number:
  6384
   
Total Assets:
  $343,630,072,000
   
Deposit Insurance:
  FDIC
Community Bank:
  No
   
Asset Concentration:
  Commercial Lending Specialization
   
Institution Class:
  Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Reviews & Feedback

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Rate This Bank:
104 Comments
4.9 /10 69 Ratings
1 /10
Reviewer: Edward Hobbs
Date: Nov. 22, 2018

PNC Bank, Dayton-Xenia Road, Beavercreek, Ohio. Refused deposits without cause.

Reviewer: Anonymous User
Date: Oct. 26, 2018

AMEND. ADMIN. CURRENT EFFECTS.PERMANENT AMEN. ADMIN. CURRENT

1 /10
Reviewer: Lock the doors here come the customers.
Date: Sept. 25, 2018

Close early most days.

Reviewer: Joe Enwiya
Date: Sept. 25, 2018

Hello there
It was very good and thank you for cervice

Joe Enwiya

10 /10
Reviewer: DAVID ENGEL
Date: Sept. 25, 2018

Wow...I just read some of the reviews of PNC. I cannot believe we do our banking at the same banking institution! I have been with PNC, Rehoboth Beach, Delaware since the beginning....several years ago....and couldn't be happier with the product on especially the people that represent the bank. ANYTIME that I have had the occasion of needing assistance { small and incidental to large and complicated } there was always someone there, READY - WILLING - ABLE - and with a smile on their face.
I say THANK-YOU to PNC and all the staff that work in all the branches.

Sincerely,

David Engel

1 /10
Reviewer: Anonymous User
Date: Sept. 17, 2018

Absolutely terrible service 9 out of 10 times I go to this bank and I am there every other day for work. You can spend an easy 10 to 15 minutes, at times, sitting in the drive thru. They should have tellers for the drive thru and tellers for the walk in, not share between the two. There is always different tellers, therefore, after going to this bank on a daily basis for 10 years, I still get asked my ID? Very annoying!

Reviewer: sophia woods
Date: Sept. 7, 2018

Are you able to deposit checks in the bank during after hours

10 /10
Reviewer: Randall Smith
Date: Aug. 29, 2018

I would like to thank William Baird, Vice president of the Jackson branch. He worked hard to help resolve an issue I had, and save me from making a 2 hr. Drive each way to clear up this issue. Again my heart felt thanks to William Baird.
Randall Smith

10 /10
Reviewer: Randall Smith
Date: Aug. 29, 2018

I would like to thank William Baird, Vice president of the Jackson branch. He worked hard to help resolve an issue I had, and save me from making a 2 hr. Drive each way to clear up this issue. Again my heart felt thanks to William Baird.
Randall Smith

10 /10
Reviewer: Theresa Henderson
Date: Aug. 27, 2018

I have never experienced such wonderful service at a bank branch. Thank you to all of the staff for being so welcoming to a person who just moved to Chesaning and knows nobody. Thank you!

1 /10
Reviewer: Anonymous User
Date: Aug. 17, 2018

I feel really disappointed and frustrated. After a fraudulent purchase someone from the bank called warning me of the amount pending. I ordered to stop the payment but they wouldn't. They said not to worry I had to go on a transaction dispute. So, that's what I did. It seems that I have lost the dispute and my money is gone, big money in fact.
What can I do,????
It's a real shame the way they don't protect their customers money!!!!

Reviewer: Anonymous User
Date: Aug. 14, 2018

The drive-thru ATM hasnt had money in weeks. Appalling is a good word to describe this branch as well. Zero stars.

1 /10
Reviewer: Cheryl
Date: Aug. 11, 2018

I am appalled at the customer service at the Lee Hwy branch. The ATM machine malfunctioned and ate my hsuband’s card Instead of helping us, the manager told us there was nothing she could do and the card had been shredded. A call to customer service proved that to be untrue and the manager simply didn’t want to deal with the issue.

Reviewer: Lindsey
Date: Aug. 10, 2018

I had very poor service when trying to call your branch on Ramsey St. Fayetteville NC
I called repeatedly- 6x. Left on hold to only be hung up on. And I dont mean the silence when on hold, actually hung up on. I will not be doing business here again

Reviewer: Anonymous User
Date: July 31, 2018

TODAY WAS A SAD DAY THAT AFTER MANY, MANY YEARS OF TRUSTING PNC BANK, THAT WE HAD TO REMOVE THE CONTENTS OF OUR SAFETY DEPOSIT BOX AND GET ON A WAITING LIST FOR THE ROSSMOOR LOCATION TO HOLD IMPORTANT PAPERS IN NEWLY CONSTRUCTED BANK BOXES. I UNDERSTAND THESE ARE NOT TO BE PLACED IN A VAULT.

10 /10
Reviewer: Kimberly
Date: July 30, 2018

Natasha and Susan went ABOVE AND BEYOND helping me and my husband thru a very devastating FRAUD incident. I cant put into words how helpful and understanding they were. PNC BANK of Carlisle has a customer for life. Thank you ladies for ALL u have done.

Reviewer: Anonymous User
Date: July 27, 2018

This is not a bank just a ATM machine which rejects your debit cards waste of time

Reviewer: Susan Meyer
Date: July 23, 2018

I didn't know where to leave this message so hope it gets read soon. I have an appointment with a PNC representative at 4:00 P.M. on Monday, July 23, to review my account. I need to cancel this appointment as something else has come up that I need to take care of. Since my financial situation is so small, really don't know what we can talk about. All my income gets direct deposited in your bank + 2 credit cards and a small savings. I have a credit card with another bank so that is about it. If you have any questions I can be reached at (260) 373-2815. PLEASE CANCEL THIS APPOINTMENT.

1 /10
Reviewer: Anonymous User
Date: July 22, 2018

don't go here to get a notary or have them help you with questions, forget a business account or assistance with millennium stamp. I have had an account there for 25 yrs and I am never surprised by their treatment. I keep my account and do my business at another location even though this is the closest to where I live.

10 /10
Reviewer: Marty
Date: July 19, 2018

The East Windsor branch of PNC Bank on
RT 130 is an exceptional venue for all my banking needs. The officers & staff are wonderful to deal with, and very knowledgeable & extremely helpful . It is a great pleasure doing my business here.

Reviewer: Marty
Date: July 19, 2018

The East Windsor branch of PNC Bank on
RT 130 is an exceptional venue for all my banking needs. The officers & staff are wonderful to deal with, and very knowledgeable & extremely helpful . It is a great pleasure doing my business here.

1 /10
Reviewer: Anonymous User
Date: July 15, 2018

This Branch location has horrible customer service management himself is awful. Do not support this location go to the one in Giant instead

Reviewer: Judy
Date: July 11, 2018

Saturday hours for Virginia Manor Shops branch are 9:00 AM -1:00 PM

1 /10
Reviewer: Anonymous User
Date: July 9, 2018

This review is only for the Chantilly PNC Branch Location. The customer service located at this branch is not remotely up to par with the exceptional customer service in the call center. Left much to be desired.

10 /10
Reviewer: Carreen Winger
Date: July 7, 2018

I wanted to change the number of stars/rating I gave because I thought I had put the highest, but your website did not allow me to edit. I want to give 10/10

6 /10
Reviewer: Carreen Winger
Date: July 7, 2018

I recently had a need to open a personal IRA with some pension money I received from my company. Samia Tarabein went out of her way to assist me with my process. She was helpful, friendly and I felt immediately at ease and comfortable with her as a representative of PNC. I appreciated her personal attention. She answered all of my questions professionally and timely and I felt that I experienced excellent customer service. My daughter is moving and had to change banks, and I therefore recommended she go to PNC. The branch has friendly and helpful employees and I would recommend.

10 /10
Reviewer: Brian Kelly
Date: July 3, 2018

Great Service. Good Hours. Low Fees.

Reviewer: Anonymous User
Date: June 29, 2018

My bank is not showing my account...………. Why is this happening??????

10 /10
Reviewer: Alexis
Date: June 22, 2018

I have been a Pnc customer for probably over 5 years now, and one thing for certain is that Pnc at this location has some of the nicest friendliest cashiers. Rick, often waits on me and goes above and beyond to make sure my needs are met!

Thanks so much PNC bank at Pennsylvania ave!

1 /10
Reviewer: Mike Deweese
Date: June 21, 2018

They always give me a hard time cashing my check. Even though the check is drawn on their bank and I have my drivers license. They needed second form of ID. Ok so I give them my comenwealth of kentucky concealed deadly weapons license ID. She tells me that will not work for second form of ID and refuse to cash my check. And it only the one big girl Amber M. The others cash it no problem. Went to 2 other pnc and cashed my checks. No Problem.

1 /10
Reviewer: Anonymous User
Date: June 13, 2018

Terrible service and ignorant employees.

10 /10
Reviewer: Brittany Lee
Date: June 12, 2018

I went to this bank today and worked with a lady by the name of Amanda Rodriguez....She had the absolute BEST customer service that I have received in a long time anywhere!!! She was very thorough with explaining everything! She offered other things that I didn't go in the bank for, however she was not pushy at all. I could tell that she really cares for her customers and their best interest. Thank you for all of your help Amanda :)

10 /10
Reviewer: Ramona
Date: June 7, 2018

Awesome customer service is displayed each time you walk into this bank. Exceptional service!!!! Best bank by far over the other banks. I use the PNC Bank at 660 Kings Hwy, Cherry Hill. I opened my account with Shaquana Jefferson and she made my decision easy to trust my financial business with this bank.

4 /10
Reviewer: Anonymous User
Date: May 17, 2018

Terribly slow service every time I am in here. When I need anything more than a simple deposit, it takes 2-3 people to figure the situation out. This is incredibly frustrating.

Reviewer: Doyle R. Hall
Date: May 16, 2018

Today, Wednesday May 16 2010 at 6:29 A M I used the ATM located at 200 West Walnut Street, Kokomo In. 46901. I attempted to withdraw $500.00 cash. The money was mislaid. I got two receipts at that time but was distracted and didn't collect the money. After I got home I realized what I had done upon opening my wallet. As soon as I could I went back to thee bank to see what I could do. By that time an hour had passed. No money was there by then. I waited until the bank opened and went inside to talk to an employee. A lady directed me to another lady who explained that I would need to contact me bank (Comerica Bank Direct Express). My bank will soon be sending me a Dispute form. The thing here is that if the ATM sucked up that $500 and it can be recovered, then why not have a look at the security video or picture and return the money to me without all of the hassle of waiting up to 90 days to recover the money? That seems to me to be an ethical way to do it. I am requesting that PNC bank review the CCTV to whatever is being use to watch the ATM and see who took the money and if it was recovered by the ATM. In the event that the money was taken and someone turns it in, I request that you or someone get on touch with me as soon as possible. I am retired and that is a lot of money to me. I thank you for your time.

1 /10
Reviewer: John Hilditch
Date: May 12, 2018

have been considering opening a checking account at PNC Bank for a little time now. Realizing now that you charge a 2% fee for checks that are made on the PNC bank account buy a holder who does not have an account with PNC Bank is an awful lot of money. If I was to cash a check for $1,000 every week x 52 weeks times .02 equals $1,042 a year. That is just for a check cashing service! I don't understand how any banking justify these kind of outrageous fees. I've been into PNC Bank to have my check cashed in the past and they have been cashing my check for no fee as long as I had identification. A minimal fee for the tellers time spent cashing the check is one thing,but 2% on someone's check cashed is bad business as far as I'm concerned. The last teller that cashed my check suggested I use my bank, personally that isn't her business. Until I had let the tellers know that I am not happy with the fee we had a great experience. Now things seem a little different, they might say it's a new policy, but it's a bad policy and a huge inconvenience, and price gouge

1 /10
Reviewer: Daniel Mallory
Date: May 10, 2018

To sum up my encounter with this branch words can not express how furious I am. YOUR AVP BRANCH MANAGER was not helpful at all. I have no account with Pnc bank and was simply using the Atm machine to withdraw money. My card was retained. I then walked up to the counter to get clarification on why this could be. No one was able to help. And they called in MATTHEW DUPPS to resolve the matter. Instead of him helping in anyway possible he immediately told me to “get out of his store because there was nothing he can do” I have never been spoken to in a manner as of that. And I can’t not explain how offended I am. Not to mention embarrassed because of the scene he put me through. I only wish the conversation in that bank was recorded. I am a little upset on my card being retained but even more upset on the way I was spoken to by Mathew Dupps. If he is the manager for that branch that you guys chose. You truly made a mistake. As a modest customer whom was looking for nothing but answers to why or how my debit card can be detained, with lack of knowledge from that manger and refusal to help or give any options. Let alone yell at me and tell me to get out of his store, only because he didn’t want to help anymore. How embarrassing!!!!! I will never step foot in that branch again and will continue to make complaints until I find some way to resolve this. My biggest issue is how I felt like I was in the wrong. I felt like I was the problem. Getting kicked out of a store for reason is one thing but being flat out yelled at to leave the location just because he was not willing to find anyway to find answers on why a card could be detained. A manager should know everything about that bank. I manager should have all protocols in order and I ABSOLUTELY DO NOT APPRECIATE being spoken to in this manner. My card is not the issue. The big picture is having a manager talk to a customer the way I was spoken to. I can not let this go. I want to speak to someone for reassurance that what ever Mathew Dupps problem was today. I want to make sure he never lashed out on another innocent confused customer like I was today. I still don’t know why he would yell at me and tell me to get out of his store. I don’t care who you are if you are in a place of business. No one should be yelled at and told to get out unless with reasoning and he had no reason. I can not let this go. I will not let this go. I’m so insulted and offended and I know in a establishment like this it’s my word against the manager. I have to say something! I have to complain. I want someone higher to know that at this branch you have an unwilling, unhelpful, and disrespectful manager. THANK GOD I don’t have an account at Pnc bank if that’s the type of management you hire.

6 /10
Reviewer: Anonymous User
Date: May 10, 2018

kljkljjlkjljl jlj ljl l jljl

10 /10
Reviewer: Edith Kellermann
Date: May 7, 2018

I took my kindergarten class here for a field trip and my parents and I were very pleased. Some of my children had never been inside a bank before and this was a good learning experience for them. The general manager was very kind and patient with all their questions. They even had surprise bags for them !

1 /10
Reviewer: Anonymous User
Date: May 4, 2018

Service was horrible. Policies not cusgomer friendly. Staff incapable of understanding and helping customers. Please close branch and leave our community.

2 /10
Reviewer: Anonymous User
Date: May 2, 2018

Greeters at the front door unnecessary and often confusing -- too many questions for no purpose. These greeters would better serve as tellers and workers. The entire staff can just be friendly, smile and direct you to where you need to go. Greeters are a total waste of time.

1 /10
Reviewer: michael p darrow
Date: April 30, 2018

your people "didn't recognize me" after coming there for a year. since I am apparently unimportant I am going to withdraw all three accounts totaling 90k asap

1 /10
Reviewer: Sharon
Date: April 30, 2018

You Need to hire people. This is sad. I left your branch. I'll be closing my account this May. Everytime I go in its at least 30 minute wait you only have 1 active window open. I don't have that much time or desire to stand in line 30 minutes.

1 /10
Reviewer: Marcus Pandolfo
Date: April 26, 2018

I visited this location on April 25th 2018. The teller was named Travis. This is a new account, never had any transactions at all until today. I deposited a payroll check for $720.00. I asked when it would be available and Travis told me the NEXT BUSINESS DAY. I also checked the policy with PNC's website. It is the next day now and only $200 is available?! This is going to cost me a late fee now because I can not pay the bills I need to pay that are due today. I want to know why my money is not in my account as promised by the teller and promised by the online policy. This is very disappointing and unacceptable. The online policy shows that depositing a large check, such as $50,000 or more may result in a longer hold time than normal. However it also states that in those cases that $100 would be immediately available that same and another $100 would be available the next day. First of all, the check I deposited was only $720. Secondly the $100 WAS NOT AVAILABLE AT ALL on the same day. Lastly, Why does PNC promise next day service if its not true, soundslike they want a lawsuit. You are holding my money hostage! I will be going back to fifth third bank

Reviewer: Anonymous User
Date: April 21, 2018

This bank is the most convenient location for me but very difficult to negotiate access at the intersection. A bank in the area of Porters Neck would be great.

Reviewer: Anonymous User
Date: April 11, 2018

fdafs fadfafa fasdfafaf

10 /10
Reviewer: Davidl Coopermdlc Sr
Date: April 4, 2018

https://m.facebook.com/#!/davidlcoopermdlc3

Great!!! Mission Power Principle Statement 130: I'M Not The Boss, I Just Work Here... Amen.

Warmly,

Davidl Coopermdlc Sr
Minister David L Cooper Social Service Coordinator Supervisor Group Llc

9 /10
Reviewer: Anne H. Ayella
Date: April 3, 2018

Needed the help of customer service yesterday and
again today. Customer Rep, Stephen Munro was very
professional and helpful on both occasions. Have been
a PNC customer for 40 years.
Thank you-
Anne Healy Ayella

Reviewer: John Gillan
Date: March 24, 2018

Tellers are not polite. No one in town likes going there that I know. The one in Ligonier is better

10 /10
Reviewer: Amazed customer
Date: March 20, 2018

Hi, ive never had a problem at Indiana Pnc’s. Idk what y’all are doing to have these issues. I love Pnc too

1 /10
Reviewer: Disappointed customer
Date: March 16, 2018

I transfer a part of my paycheck to my account at PNC. I wanted to transfer funds and called the local branch in Chantilly (3914 Centreville Road) to inquire the process. Initially one of the bank reps - wanted to transfer me to the back office but instead put me to the call center. Then the call center dialed back to the local branch representative -" Monica " was extremely rude and was in a rush to hang up my phone. She kept on interrupting me. I am every disheartened at the behavior of their reps and have made up my mind to close the account at PNC and transfer elsewhere where they have decent manners.

Reviewer: Susan Allen
Date: March 14, 2018

I used the atm around 4:30 this afternoon. March 13.
I withdrew $300.00 from my TD bank account and tried to deposit the cash into my PNC account. The machine took the cash, counted it and asked if I wanted a printed receipt and I said yes. At that point, the atm spit out the cash- yes, all of it. And the machine retained my card. I waited in a long line which did not move And decided to come home and call about retrieving card.
I hope to get through and retrieve my card tomorrow, March 14 after work.
3022292755 is my cell.

Reviewer: Pissed off customer
Date: March 9, 2018

If you are thinking of doing business with this bank STOP. Run away. Don't fall for the lies they will tell you after screwing up the payments you are making. This is a wormhole of people who don't care about your problems. Brett Bowers @ 412-803-0631 is a habitual liar about calling you back. GO TAKE YOUR MONEY TO a BANK THAT HAS THEIR OPERATIONS TOGETHER!! WORST ever bank to operate. tried to get help from Greenville SC branch down town. They just sit their looking at you and give excuses for sloppy operating procedure and a website built by imbeciles. Negative 100 rating

Reviewer: Anonymous User
Date: March 8, 2018

I am not interested in doing a mortgage at this time. I was only curious as to the amount of a payment was I ready to pursue a mortgage. Please do NOT contact me at the present time.

Reviewer: chris smiley
Date: March 3, 2018

Friday around 12:15 I went into the branch and made a deposit to my business account. I then wanted to make a withdrawal from my personal account but was turned about because I did not have a debit card. I had my driver's license but I was told that was not enough and that I should go to a branch where they know me better. I found the entire experience appalling and would like an explaination from a manager

Reviewer: Bo Bergendahl
Date: Feb. 22, 2018

02/21/2018
Dear Service staff!
Still no checks has arrived! If not ready this week the account will be cancelled.

Account: Bo Bergendahl
-'- #: 267084199: 1210479456

Best Regards / Bo Bergendahl (954-861-8072 privat)

1 /10
Reviewer: Joel
Date: Feb. 13, 2018

I went to pnc bank on Navarre to withdraw money in Which I have direct deposit but when I went to withdraw money they said it needed to clear even though I can spend on my card when I make purchases I also went right to the atm right outside the bank and withdrew money without a problem I just don't understand why the lady said it had to clear. Did she think I was stealing my own money!?

1 /10
Reviewer: Joel
Date: Feb. 13, 2018

I wentered to pnc bank on Navarre to withdraw money in Which I have direct deposit but when I went to withdraw money they said it needed to clear even though I can spend on my card when I make purchases I also went right to the atmosphere and withdrew money without a problem I just don't understand why the lady said it had to clear. Did she think I was stealing my own money!?

1 /10
Reviewer: Michael price
Date: Feb. 1, 2018

The branch. In garfield was the worst experience with teller Gilbert's I couldn't get a smile or laugh outta her she was nasty the whole time like she was prejudice. They need to fire hire. I will never return to that branch ever again. And I will let. Social media know about my experience.

1 /10
Reviewer: Michael price
Date: Feb. 1, 2018

Went into the branch. And. The. Teller gilberta is the worst teller ever. Very moody. I will never return there again. She's very nasty I will. Warn. All my. Frieda ofher.

1 /10
Reviewer: Anonymous User
Date: Jan. 26, 2018

This bank is awful. My son, who is from out of state, used their ATM. The machine ate his debit card. He asked for assistance and was told since he didn't have an account with them there was nothing they could do. They then told him even if they could recover his debit card it would be destroyed. They left him with no debit card, no money and no advice to help solve the problem. Even after my own bank called and spoke to them, they were rude, abrupt and completely unhelpful. Who tells a 20 year man from out of state they cant help them and close the door in his face? Jessica Hoffman was not even slightly helpful, abrupt and course and kept repeating the "bank policy" of destroying debit cards that get stuck. I hope no one else is ever treated this way. It's terrible customer service and a terrible way to treat any human, much less a young person from out of state in crisis. Shame on you and your branch. My son will be opening an account in Florida and it most certainly will not be with PNC.

Reviewer: S. A. Samad
Date: Jan. 25, 2018

To-day January, 25, Thursday at around 10-08 AM I reached at one of the representatives of the branch over telphone to get to know the detail of openning and runnig of a new standard chequing account, I propose to open, with them.The lady who happened to be on the other end of the phone very positively and professionally answered all of my questions. "Morning shows the day". I'm satisfied and convinced that the branch shall do well now and in future if they continue to hold this kind of modesty and manner consciously by all of them andl towards all the other out comers.. I wish them all success and god speed!

Reviewer: Anonymous User
Date: Jan. 16, 2018

Why are you closed - doing nothing all day

7 /10
Reviewer: Anonymous User
Date: Dec. 12, 2017

Excellent management. Support greeter useful. Tellers variable but find a good one and stick with her/him.

Reviewer: Anonymous User
Date: Dec. 7, 2017

They ask you how you want your cash back and then tell you you can't have it that way because they don't have the the denominations you want. And apparently this would not have been a problem if I had gone to the other teller.

5 /10
Reviewer: Anonymous User
Date: Nov. 25, 2017

There very helpful and they have nice people. Working there a good bank to go to

10 /10
Reviewer: Rob Golbourn
Date: Nov. 22, 2017

I am on vacation from the UK and called at the South Osprey, Sarasota branch today to cash a check I had received for a rental deposit refund. I am retired now, and during my career I was Chief Executive of a bank in the UK. However I am not familiar with banking procedures in the USA, and the young lady - Monica - who dealt with the transaction was quite exceptional in operating efficiently while being chatty, welcoming and courteous. Current experience of UK banks is sadly quite different, and I could not let this pass without letting you know of this most refreshing experience of exemplary customer service.

10 /10
Reviewer: Kenneth Hallahan
Date: Nov. 9, 2017

Nadine was most helpful in dealing with a problem.

Reviewer: Anonymous User
Date: Oct. 31, 2017

the personnel in this branch is wonderful
they are friendly and well informed re PNC
Banking regulations and service.

Reviewer: Anonymous User
Date: Oct. 19, 2017

Not too good it is no longer open gone

1 /10
Reviewer: Anonymous User
Date: Oct. 13, 2017

Tried to call this branch to speak to someone. Only automated services at their phone number - then tried the next menu - nothing applicable. Trying to reach a human at the branch is a nightmare - I gave up. This is easily the WORST phone experience I've ever had with a company. Luckily, BB&T has a friendly office in the same shopping center - time to switch.

1 /10
Reviewer: Teresa and Steve Manley
Date: Oct. 11, 2017

My wife just spent 1hr. with your extremely rude manager simply trying to close her deceased mothers $20. Account.
Foolish questions in her position as executor and we keep getting statements and quite simply the account will be at a minus very soon.
Doesn’t seem to be a hard issue to make it cease vs. this moronic manager who has zero personality.
Love to visit or talk with him or have one of your Pittsburgh corporate people talk to him.
I have had a Pittsburgh business for 35 years in North Hills and Bridgeville and thankful I have never dealt with a bank that employed a jackass.
My cell #610 368 4037

Reviewer: jamshed iqbal
Date: Oct. 6, 2017

can i have the email and tel no of Mr Robert Q.relly working as chief financial foreign department in your BR at 340 medison avenue N.Y 10017

Reviewer: Jane Hartman
Date: Sept. 29, 2017

There are no phone numbers on any of these websites. I cannot call the banker that I spoke with yesterday.

Bad.

Reviewer: Barb
Date: Sept. 11, 2017

THE worst bank and branch ever! If I could give it negative starts, I would. In order to resolve an ongoing issue, I have retained an attorney, Ohio Attorney General, the CPFO, the BBB and my local politicians. Run, don't walk from this bank!!

8 /10
Reviewer: Anonymous User
Date: Sept. 7, 2017

Lisa in the branch was very helpful

10 /10
Reviewer: Susan Wiggins Whitley
Date: Aug. 22, 2017

When the ---- ----- ---- closed I moved my account to Ahoskie PNC. I have everything good to say about you ! So far, not even once have I left shaking my head, swearing under my breath .....( not once wondering what's taking so cotton-picking long ? manicure time? laryngitis ? do they even know me? I don't count 'cause I am not a wealthy customer ? ) When I moved my accounts to Ahoskie they arrived in a mixed muddle such as I've never imagined. I'll always appreciate the lady (she is not there now) who spent about 4 1/2 hours with me that day fixing the mess - she must have used magic. Take care and stay safe !

Reviewer: yasser ali
Date: Aug. 22, 2017

i have a problem with my account. Ican't withdraw my money in my contry(philippines) I still have $281 in my account. I tried to call the customer service but all they were saying was to contact you.please fix this problem with me

Reviewer: Melody S Roth
Date: Aug. 10, 2017

I've called the branch phone 3 times today. I push 3 to speak to someone, but it disconnects, after a few minutes, without anyone answering.

5 /10
Reviewer: janice Baldwin
Date: July 26, 2017

I think Lee Harvard branch is good people they have coffee for you, and always able to help me out I five them five star rating

2 /10
Reviewer: Carolyn
Date: July 18, 2017

I went to the branch today to open a new account. As I was sitting, I watched a young lady come from the ATM section, she had a question, so she approached the entryway of one of the bank employees. She stood for a while chatting with him, approximately 3-4 minutes, and then, he told her to have a seat and that he would help her. What was so disconcerting was that three of us watched the interaction, I actually heard her ask him if should ask a question, so I rose to leave. I walked out of the building but then returned to get a card for the bank manager. Mr. Jones gave me his card. He then tries to tell me that the woman had an appointment and in his defense, he had asked the representative how the customer had jumped the queue, and was told that she had an appointment. NOT TRUE.....

I won't be back to the PNC branch, I'll tell everyone I know a Temple about the poor customer service I received, and hopefully this will make a difference in how your future customers are handled.

3 /10
Reviewer: Anonymous User
Date: July 18, 2017

Attention Branch manager Dennis. Ive been trying to reach you for months now. I've already spoke to Edward Jones about this & wanted to inform you. You have a customer that you know very well. Ive seen this done on numerous occasions. Your customer will give young kids & even homeless people her bank & credit cards & sends them in places to buy visa gift cards & whatnot. She gives them a few bucks & some of her pain pills & nerve pills. Then she contacts you & claims fraudulent charges. She said she had been doing it for years. Anyway she has y'all to refund her $ on her cards & still has the visa cards. Now that someone at the bank has caught on to something. Shes threatened a few people on pressing charges however. I took it upon myself to video & autio her passing off the card to people. This woman could get some of those people in trouble. She is the reason why y'all have an inhouse card maker. Please reply with any inquiries you have on this matter. Thank you for your time

10 /10
Reviewer: Nancy Chasteen
Date: June 3, 2017

Just want to say how thankful I am for how kind and personable Hannah is!
A lady brought her my bank card first thing this morning, after I had lost it. Probably in the atm! Hannah called me right away! Thanks to her, I won't have to wait until Monday!

10 /10
Reviewer: Anonymous User
Date: June 2, 2017

They are awesome

1 /10
Reviewer: Lena Brown
Date: May 26, 2017

Good morning
I have a concern, I Lena Brown went to deposit cash at a AMT located at 1 North Prospect Avenue, Indian Head, MD 20640 on Thursday 25, 2017 at 10:00pm and the machine took my money and i have not seem the $245.00 reflected in my account yet. I always request my receipts to go to my email account lbrown3117@aol.com. It has not update yet. Normally it always reflect on my email immediately. It is important because i have a 500.00 check that's coming out of my account any day now. Please help! You can contact me on 202-704-4959. Look forward to hearing from a customers service representative.

Reviewer: Anonymous User
Date: May 22, 2017

NO LONGER a bank... just an ATM

1 /10
Reviewer: Jane
Date: May 11, 2017

PNC Bank charges super high overdraft fees. They refuse to refund more than one overdraft per year, no matter what ! Make a mistake with this bank and you are treated like an Alien. NO MERCY at all. They will fix it so a person on a fixed income cannot possibly get their account back in good standing. Then that leaves the person with NO MONEY to buy food or their prescription medicine. Some even become homeless. The PNC Bank does not care about people who have no resources to pay their BIG fees . They simply will not forgive their fees and allow the costumer to pay the amount actually owed to the bank . Flat Out, NO !

10 /10
Reviewer: Megan Franklin
Date: May 9, 2017

Wonderful customer service at this branch! I got a new credit card in my new last name on the spot. Definitely a great experience. I believe the teller's name is
Brittany Fultz. I really appreciate "the extra mile" service I was given.

1 /10
Reviewer: FP Franke
Date: April 30, 2017

I financed a car thru PNC and bought their health insurance, guarenteed to make my payment just in case I got sick. Eight months later I was hospitalized with pneumonia. I notified them by certified mail. They continued to send me dunning letters and calls and force me to make an additional payment while sick. They later told me someone at the bank made an error and sometimes people make errors. Yet they never returned the extra payment i was forced to make or even send me an apology. They suck.

Reviewer: Middle Township Resident
Date: March 22, 2017

Do not use PNC Bank - North Cape May for anything they will put your identity at risk they are an incompetent group of individuals.
The branch manager is very unprofessional

1 /10
Reviewer: Local General Contractor
Date: March 22, 2017

Always under staff. The branch manager is complete idiot.
She always looks like homeless!

Reviewer: Dave & Cherie
Date: March 16, 2017

We had VERY nice, very warm and helpful service! We needed to make changes to our account and they made it very easy to work with them!!

10 /10
Reviewer: Cassandra
Date: March 15, 2017

One of the best PNC branches I've been to so far. My wait time here has never been too long, I'm always greeted warmly, and everyone is always happy to help. Anytime I have a problem or I'm not understanding something completely, they always make sure I am 100% informed by the time I leave, without using monetary jargon that goes over my head. Joe is an absolute pleasure to talk to, so polite and personable. If you are ever having trouble finding the right branch, this is the one.

10 /10
Reviewer: Vera Gee
Date: March 7, 2017

Great customer service. Indeed 10 star banking experience. Keep up with the unparallel team work. Thumbs up!

10 /10
Reviewer: Angelique Springer
Date: Feb. 15, 2017

Hello...
I am writing regarding a phone conversation and solution I had yesterday with Joe Wathan. I am a co-worker with his wife Donna and asked if Joe could give me some advise on debt I have. He not only listened to my situation, never judged my situation and came up with an amazing solution. With a few questions he asked me...he honestly had an solution for me with in 20 minutes of my initial call to him. I have been a customer of PNC for quite a while and Joe renewed my choice for mine and my daughters banking needs. Please let the appropriate persons know of this exceptional customer service that Joe Wathan provided me.

Regards,
Angelique Springer
708-715-3404

1 /10
Reviewer: JaMoree H.
Date: Feb. 9, 2017

I called to get a better understanding of an overdraft fee assessed to my account, it didn't make sense so I thought that something was wrong. As, Barbara Long placed me on hold, I hear her say "she thinks the overdraft is wrong (laughs) Don't they all?" I thought that this was very rude and unprofessional. Her Branch Manager Stacey Thomas get on the line to tell me that she was sitting across from this woman the entire time and didn't hear her talk to anyone. I know what I heard and I didn't like that. No one is perfect and I'M sure the majority of America Has ran into overdraft fees at least once in their life. It really upsets me when people in Customer Service positions SUCK. If you don't like people or laugh and belittle them then maybe you should be in a different field. I started to give them two stars, but after thinking about it, they barely deserve 1 star.

1 /10
Reviewer: Anonymous User
Date: Feb. 9, 2017

I closed an account with PNC bank via the HOBOKEN branch and received a receipt that my account show $.00 balance. That was three years ago. Apparently this branch mishandled the transaction because I recently went to open a new bank account with a different financial corporation and was denied because PNC Bank files show that I have an overdrawn account that was never resolved. It is both embarrassing and frustrating that this incorrect information is available. I am taking this complaint directly to Corporate Office CEO William S. Demchak.

Reviewer: Sid Moore
Date: Dec. 19, 2016

I called to check the balance on an account. I live on the same street of the bank, about six blocks from it. My call was routed to some office in the midwest and the lady who answered asked me about a dozen questions, which I answered. She then said without additional information she could not answer my question. She also said everyone at the local bank was busy and not available. I finally hung up and am going to travel that six blocks now to find my balance. I am 76 and disabled. That is not good service.

10 /10
Reviewer: josh
Date: Dec. 15, 2016

Great bank and a great team they have !

5 /10
Reviewer: Sarah Darrell
Date: Dec. 14, 2016

Great place to bank.

2 /10
Reviewer: Jakr
Date: Nov. 30, 2016

Great

Reviewer: Trudy Turner
Date: Sept. 29, 2016

I bank with PNC....but once the branch in Pinetops closes I will no longer bank there. Do they not realize the inconvenience this had caused so many ppl in our little town. Thank you....as of today my account will be closed

2 /10
Reviewer: Anonymous User
Date: March 31, 2016

Went to cash my check and was charged 10$, they said they usually charge for people that dont have an account but all the employees do different things. The lady who cashed my check was horrible, she was very slow and when she handed me my money she said" Count it" every bank i have gone to has counted the money with me, she obviously has some issues with math because its not the first time someone has had an issue with her counting,

2 /10
Reviewer: Anonymous User
Date: Jan. 28, 2016

Very disappointed with this particular branch. When we initiated our accounts with this location back in 2001 the service was good. However since moving out of state in 2006 we have had nothing but issues and unresolved problems with PNC. We have been billed sporadically on items that have been closed for years. The PNC reps have been ineffective and inexperienced in resolving the issues. I would not recommend this branch to anyone. There definitely needs to be more training on interstate banking here.