|2634 Branch Locations|
|222 Delaware Avenue|
|Wilmington, DE 19899|
PNC Bank was established on Jan. 1, 1804. Headquartered in Wilmington, DE, it has assets in the amount of $343,630,072,000. Its customers are served from 2634 locations. Deposits in PNC Bank are insured by FDIC.
|Jan. 1, 1804|
|FDIC Certificate Number:|
|Commercial Lending Specialization|
|Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)|
PNC Bank Locations & Hours
Reviews & Feedback
I am writing regarding a phone conversation and solution I had yesterday with Joe Wathan. I am a co-worker with his wife Donna and asked if Joe could give me some advise on debt I have. He not only listened to my situation, never judged my situation and came up with an amazing solution. With a few questions he asked me...he honestly had an solution for me with in 20 minutes of my initial call to him. I have been a customer of PNC for quite a while and Joe renewed my choice for mine and my daughters banking needs. Please let the appropriate persons know of this exceptional customer service that Joe Wathan provided me.
I called to get a better understanding of an overdraft fee assessed to my account, it didn't make sense so I thought that something was wrong. As, Barbara Long placed me on hold, I hear her say "she thinks the overdraft is wrong (laughs) Don't they all?" I thought that this was very rude and unprofessional. Her Branch Manager Stacey Thomas get on the line to tell me that she was sitting across from this woman the entire time and didn't hear her talk to anyone. I know what I heard and I didn't like that. No one is perfect and I'M sure the majority of America Has ran into overdraft fees at least once in their life. It really upsets me when people in Customer Service positions SUCK. If you don't like people or laugh and belittle them then maybe you should be in a different field. I started to give them two stars, but after thinking about it, they barely deserve 1 star.
I closed an account with PNC bank via the HOBOKEN branch and received a receipt that my account show $.00 balance. That was three years ago. Apparently this branch mishandled the transaction because I recently went to open a new bank account with a different financial corporation and was denied because PNC Bank files show that I have an overdrawn account that was never resolved. It is both embarrassing and frustrating that this incorrect information is available. I am taking this complaint directly to Corporate Office CEO William S. Demchak.
I called to check the balance on an account. I live on the same street of the bank, about six blocks from it. My call was routed to some office in the midwest and the lady who answered asked me about a dozen questions, which I answered. She then said without additional information she could not answer my question. She also said everyone at the local bank was busy and not available. I finally hung up and am going to travel that six blocks now to find my balance. I am 76 and disabled. That is not good service.
Great bank and a great team they have !
Great place to bank.
I bank with PNC....but once the branch in Pinetops closes I will no longer bank there. Do they not realize the inconvenience this had caused so many ppl in our little town. Thank you....as of today my account will be closed
Went to cash my check and was charged 10$, they said they usually charge for people that dont have an account but all the employees do different things. The lady who cashed my check was horrible, she was very slow and when she handed me my money she said" Count it" every bank i have gone to has counted the money with me, she obviously has some issues with math because its not the first time someone has had an issue with her counting,
Very disappointed with this particular branch. When we initiated our accounts with this location back in 2001 the service was good. However since moving out of state in 2006 we have had nothing but issues and unresolved problems with PNC. We have been billed sporadically on items that have been closed for years. The PNC reps have been ineffective and inexperienced in resolving the issues. I would not recommend this branch to anyone. There definitely needs to be more training on interstate banking here.