PNC Bank

2634 Branch Locations
5.2 /10 22 Ratings
2634 Branch Locations
   
Website:
  http://www.pnc.com
   
Main Office:
  222 Delaware Avenue
  Wilmington, DE 19899
About PNC Bank

PNC Bank was established on Jan. 1, 1804. Headquartered in Wilmington, DE, it has assets in the amount of $343,630,072,000. Its customers are served from 2634 locations. Deposits in PNC Bank are insured by FDIC.

Established On:
  Jan. 1, 1804
   
FDIC Certificate Number:
  6384
   
Total Assets:
  $343,630,072,000
   
Deposit Insurance:
  FDIC
Community Bank:
  No
   
Asset Concentration:
  Commercial Lending Specialization
   
Institution Class:
  Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

PNC Bank Locations & Hours

2634 PNC Bank Branch Locations
State
# of Branches
Alabama 69
Delaware 41
District of Columbia 25
Florida 192
Georgia 73
Illinois 182
Indiana 131
Kentucky 102
Maryland 207
Michigan 202
Missouri 40
New Jersey 308
New York 3
North Carolina 148
Ohio 350
Pennsylvania 420
South Carolina 10
Virginia 96
West Virginia 2
Wisconsin 33

Reviews & Feedback

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31 Comments
5.2 /10 22 Ratings
Reviewer: Barb
Date: Sept. 11, 2017

THE worst bank and branch ever! If I could give it negative starts, I would. In order to resolve an ongoing issue, I have retained an attorney, Ohio Attorney General, the CPFO, the BBB and my local politicians. Run, don't walk from this bank!!

8 /10
Reviewer: Anonymous User
Date: Sept. 7, 2017

Lisa in the branch was very helpful

10 /10
Reviewer: Susan Wiggins Whitley
Date: Aug. 22, 2017

When the ---- ----- ---- closed I moved my account to Ahoskie PNC. I have everything good to say about you ! So far, not even once have I left shaking my head, swearing under my breath .....( not once wondering what's taking so cotton-picking long ? manicure time? laryngitis ? do they even know me? I don't count 'cause I am not a wealthy customer ? ) When I moved my accounts to Ahoskie they arrived in a mixed muddle such as I've never imagined. I'll always appreciate the lady (she is not there now) who spent about 4 1/2 hours with me that day fixing the mess - she must have used magic. Take care and stay safe !

Reviewer: yasser ali
Date: Aug. 22, 2017

i have a problem with my account. Ican't withdraw my money in my contry(philippines) I still have $281 in my account. I tried to call the customer service but all they were saying was to contact you.please fix this problem with me

Reviewer: Melody S Roth
Date: Aug. 10, 2017

I've called the branch phone 3 times today. I push 3 to speak to someone, but it disconnects, after a few minutes, without anyone answering.

5 /10
Reviewer: janice Baldwin
Date: July 26, 2017

I think Lee Harvard branch is good people they have coffee for you, and always able to help me out I five them five star rating

2 /10
Reviewer: Carolyn
Date: July 18, 2017

I went to the branch today to open a new account. As I was sitting, I watched a young lady come from the ATM section, she had a question, so she approached the entryway of one of the bank employees. She stood for a while chatting with him, approximately 3-4 minutes, and then, he told her to have a seat and that he would help her. What was so disconcerting was that three of us watched the interaction, I actually heard her ask him if should ask a question, so I rose to leave. I walked out of the building but then returned to get a card for the bank manager. Mr. Jones gave me his card. He then tries to tell me that the woman had an appointment and in his defense, he had asked the representative how the customer had jumped the queue, and was told that she had an appointment. NOT TRUE.....

I won't be back to the PNC branch, I'll tell everyone I know a Temple about the poor customer service I received, and hopefully this will make a difference in how your future customers are handled.

3 /10
Reviewer: Anonymous User
Date: July 18, 2017

Attention Branch manager Dennis. Ive been trying to reach you for months now. I've already spoke to Edward Jones about this & wanted to inform you. You have a customer that you know very well. Ive seen this done on numerous occasions. Your customer will give young kids & even homeless people her bank & credit cards & sends them in places to buy visa gift cards & whatnot. She gives them a few bucks & some of her pain pills & nerve pills. Then she contacts you & claims fraudulent charges. She said she had been doing it for years. Anyway she has y'all to refund her $ on her cards & still has the visa cards. Now that someone at the bank has caught on to something. Shes threatened a few people on pressing charges however. I took it upon myself to video & autio her passing off the card to people. This woman could get some of those people in trouble. She is the reason why y'all have an inhouse card maker. Please reply with any inquiries you have on this matter. Thank you for your time

Reviewer: Guy Pahud
Date: June 21, 2017

THIS IS A QUESTION... I am a customer of the Nora / Indianapolis with this question:
Can you handle a 5-year interest-only loan to a very well -qualified entity to enable the purchase of residential real estate (collateral). If so, at what rate? If not, how close to that description can you come???

10 /10
Reviewer: Nancy Chasteen
Date: June 3, 2017

Just want to say how thankful I am for how kind and personable Hannah is!
A lady brought her my bank card first thing this morning, after I had lost it. Probably in the atm! Hannah called me right away! Thanks to her, I won't have to wait until Monday!

10 /10
Reviewer: Anonymous User
Date: June 2, 2017

They are awesome

1 /10
Reviewer: Lena Brown
Date: May 26, 2017

Good morning
I have a concern, I Lena Brown went to deposit cash at a AMT located at 1 North Prospect Avenue, Indian Head, MD 20640 on Thursday 25, 2017 at 10:00pm and the machine took my money and i have not seem the $245.00 reflected in my account yet. I always request my receipts to go to my email account lbrown3117@aol.com. It has not update yet. Normally it always reflect on my email immediately. It is important because i have a 500.00 check that's coming out of my account any day now. Please help! You can contact me on 202-704-4959. Look forward to hearing from a customers service representative.

Reviewer: Anonymous User
Date: May 22, 2017

NO LONGER a bank... just an ATM

1 /10
Reviewer: Jane
Date: May 11, 2017

PNC Bank charges super high overdraft fees. They refuse to refund more than one overdraft per year, no matter what ! Make a mistake with this bank and you are treated like an Alien. NO MERCY at all. They will fix it so a person on a fixed income cannot possibly get their account back in good standing. Then that leaves the person with NO MONEY to buy food or their prescription medicine. Some even become homeless. The PNC Bank does not care about people who have no resources to pay their BIG fees . They simply will not forgive their fees and allow the costumer to pay the amount actually owed to the bank . Flat Out, NO !

10 /10
Reviewer: Megan Franklin
Date: May 9, 2017

Wonderful customer service at this branch! I got a new credit card in my new last name on the spot. Definitely a great experience. I believe the teller's name is
Brittany Fultz. I really appreciate "the extra mile" service I was given.

1 /10
Reviewer: FP Franke
Date: April 30, 2017

I financed a car thru PNC and bought their health insurance, guarenteed to make my payment just in case I got sick. Eight months later I was hospitalized with pneumonia. I notified them by certified mail. They continued to send me dunning letters and calls and force me to make an additional payment while sick. They later told me someone at the bank made an error and sometimes people make errors. Yet they never returned the extra payment i was forced to make or even send me an apology. They suck.

Reviewer: Middle Township Resident
Date: March 22, 2017

Do not use PNC Bank - North Cape May for anything they will put your identity at risk they are an incompetent group of individuals.
The branch manager is very unprofessional

1 /10
Reviewer: Local General Contractor
Date: March 22, 2017

Always under staff. The branch manager is complete idiot.
She always looks like homeless!

Reviewer: Dave & Cherie
Date: March 16, 2017

We had VERY nice, very warm and helpful service! We needed to make changes to our account and they made it very easy to work with them!!

10 /10
Reviewer: Cassandra
Date: March 15, 2017

One of the best PNC branches I've been to so far. My wait time here has never been too long, I'm always greeted warmly, and everyone is always happy to help. Anytime I have a problem or I'm not understanding something completely, they always make sure I am 100% informed by the time I leave, without using monetary jargon that goes over my head. Joe is an absolute pleasure to talk to, so polite and personable. If you are ever having trouble finding the right branch, this is the one.

10 /10
Reviewer: Vera Gee
Date: March 7, 2017

Great customer service. Indeed 10 star banking experience. Keep up with the unparallel team work. Thumbs up!

10 /10
Reviewer: Angelique Springer
Date: Feb. 15, 2017

Hello...
I am writing regarding a phone conversation and solution I had yesterday with Joe Wathan. I am a co-worker with his wife Donna and asked if Joe could give me some advise on debt I have. He not only listened to my situation, never judged my situation and came up with an amazing solution. With a few questions he asked me...he honestly had an solution for me with in 20 minutes of my initial call to him. I have been a customer of PNC for quite a while and Joe renewed my choice for mine and my daughters banking needs. Please let the appropriate persons know of this exceptional customer service that Joe Wathan provided me.

Regards,
Angelique Springer
708-715-3404

1 /10
Reviewer: JaMoree H.
Date: Feb. 9, 2017

I called to get a better understanding of an overdraft fee assessed to my account, it didn't make sense so I thought that something was wrong. As, Barbara Long placed me on hold, I hear her say "she thinks the overdraft is wrong (laughs) Don't they all?" I thought that this was very rude and unprofessional. Her Branch Manager Stacey Thomas get on the line to tell me that she was sitting across from this woman the entire time and didn't hear her talk to anyone. I know what I heard and I didn't like that. No one is perfect and I'M sure the majority of America Has ran into overdraft fees at least once in their life. It really upsets me when people in Customer Service positions SUCK. If you don't like people or laugh and belittle them then maybe you should be in a different field. I started to give them two stars, but after thinking about it, they barely deserve 1 star.

1 /10
Reviewer: Anonymous User
Date: Feb. 9, 2017

I closed an account with PNC bank via the HOBOKEN branch and received a receipt that my account show $.00 balance. That was three years ago. Apparently this branch mishandled the transaction because I recently went to open a new bank account with a different financial corporation and was denied because PNC Bank files show that I have an overdrawn account that was never resolved. It is both embarrassing and frustrating that this incorrect information is available. I am taking this complaint directly to Corporate Office CEO William S. Demchak.

Reviewer: Sid Moore
Date: Dec. 19, 2016

I called to check the balance on an account. I live on the same street of the bank, about six blocks from it. My call was routed to some office in the midwest and the lady who answered asked me about a dozen questions, which I answered. She then said without additional information she could not answer my question. She also said everyone at the local bank was busy and not available. I finally hung up and am going to travel that six blocks now to find my balance. I am 76 and disabled. That is not good service.

10 /10
Reviewer: josh
Date: Dec. 15, 2016

Great bank and a great team they have !

5 /10
Reviewer: Sarah Darrell
Date: Dec. 14, 2016

Great place to bank.

2 /10
Reviewer: Jakr
Date: Nov. 30, 2016

Great

Reviewer: Trudy Turner
Date: Sept. 29, 2016

I bank with PNC....but once the branch in Pinetops closes I will no longer bank there. Do they not realize the inconvenience this had caused so many ppl in our little town. Thank you....as of today my account will be closed

2 /10
Reviewer: Anonymous User
Date: March 31, 2016

Went to cash my check and was charged 10$, they said they usually charge for people that dont have an account but all the employees do different things. The lady who cashed my check was horrible, she was very slow and when she handed me my money she said" Count it" every bank i have gone to has counted the money with me, she obviously has some issues with math because its not the first time someone has had an issue with her counting,

2 /10
Reviewer: Anonymous User
Date: Jan. 28, 2016

Very disappointed with this particular branch. When we initiated our accounts with this location back in 2001 the service was good. However since moving out of state in 2006 we have had nothing but issues and unresolved problems with PNC. We have been billed sporadically on items that have been closed for years. The PNC reps have been ineffective and inexperienced in resolving the issues. I would not recommend this branch to anyone. There definitely needs to be more training on interstate banking here.