Navy Federal Credit Union

44315 Ice Rink Plz, Ashburn, VA

7.2 /10 11 Ratings
  44315 Ice Rink Plz
  Ashburn, VA 20147
Branch Location Map - Navy Federal Credit Union, Ashburn, 44315 Ice Rink Plz, Ashburn VA
  Large Map & Directions
  (888) 842-6328
Lobby Hours
Mon: 09:00 AM - 05:00 PM
Tue: 09:00 AM - 05:00 PM
Wed: 09:00 AM - 05:00 PM
Thu: 09:00 AM - 05:00 PM
Fri: 09:00 AM - 06:00 PM
Sat: 09:00 AM - 02:00 PM
Sun: Closed
Drive Up Hours
Mon: 09:00 AM - 05:00 PM
Tue: 09:00 AM - 05:00 PM
Wed: 09:00 AM - 05:00 PM
Thu: 09:00 AM - 05:00 PM
Fri: 09:00 AM - 06:00 PM
Sat: Closed
Sun: Closed
Chartered On:
  July 17, 1947
Charter Number:
Total Assets:
Deposit Insurance:
Number of Members:
  James C Dawson
Member of FHLB:
Low Income Designation:
Institution Class:
  Federal Credit Union - Military
Routing #
Access to Electronic Services
  • Audio Response/Phone Based
  • Kiosk
  • Home Banking via Internet Website
  • Automatic Teller Machine (ATM)
  • Mobile Banking
Credit Union Programs
  • Brokered Deposits (all deposits acquired through a third party)
  • Mortgage Processing
  • Borrowing Repurchase Agreements
  • Investment Pilot Program (FCU Only)
  • Brokered Certificates of Deposit
  • Approved Mortgage Seller
Electronic Services
  • Account Balance Inquiry
  • Member Application
  • Download Account History
  • Bill Payment
  • Merchandise Purchase
  • Share Account Transfers
  • New Loan
  • Loan Payments
  • Mobile Payments
  • View Account History
  • Share Draft Orders
  • Merchant Processing Svs
  • New Share Account
  • External Account Transfers
  • e-Statements
Services & Products - Credit
  • Share Secured Credit Cards
  • Risk Based Loans
  • Business Loans
  • Overdraft Lines of Credit
  • Real Estate Loans
  • Credit Builder
  • Participation Loans
  • Micro Business Loans
  • Debt Cancellation/Suspension
  • Interest Only or Pymt Option
  • Overdraft Protection/ Courtesy Pay
  • Micro Consumer Loans
Services & Products - Depository
  • Business Share Accounts
  • Share Certificates with low minimum balance requirement
  • No Cost Share Drafts
Services & Products - Financial Education
  • Financial Literacy Workshops
  • First Time Homebuyer Program
  • Financial Education
  • Financial Counseling
Services & Products - Other
  • Insurance/Investment Sales
  • No Cost Bill Payer
Services & Products - Transactional
  • No surcharge ATMs
  • Check Cashing
  • ATM/Debit Card Program
  • Prepaid Debit Cards
  • Money orders

Reviews & Feedback

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How was your experience at this Credit Union? Let others know what you think. Leave your Review, Suggestion, Complaint or Tip below:
Rate This Credit Union:
7.2 /10 11 Ratings
10 /10
Reviewer: Ricky Stanford
Date: April 16, 2018

Employees are always very professional.

Reviewer: Anonymous User
Date: April 16, 2018

Change your phone number on your web page.This is very frustrating!!!!!!!

10 /10
Reviewer: Anonymous User
Date: April 3, 2018

Hours are:
Monday 8:30am to 5:30pm
Tue, Wed Thur 8:30am to 4:30pm
Friday 8:30am to 5:30pm
Saturday 8:30am to 12:30

Reviewer: Anonymous User
Date: March 31, 2018

Not open on sat

Reviewer: constantino e donatien
Date: Feb. 19, 2018

want to open an account with your credit union business a nonprofit ( 501 c3 ) Open Your Heart to Haiti c c f inc 7700 Krause ave Oakland ,ca 94605

7 /10
Reviewer: Anonymous User
Date: Feb. 1, 2018

Give a local phone number, not a toll free clearing house number.

Reviewer: dee
Date: Jan. 10, 2018

Very bad experience. They would not accept my Power of Attorney. It was so upsetting I had to stay home from work. I will now need to seek legal action if they do not relent. I would recommend you go to a bank/credit union that puts people over policy.

1 /10
Reviewer: Anonymous User
Date: Oct. 10, 2017

Im a member of 3 different credit unions and I deal with a bunch of different banks at my job and this is by far the worst experience ive ever had! i was lied to and they acted like i was there to steal something!

Reviewer: Jim Kirkland
Date: Sept. 15, 2017

VERY SLOW Website which COULD
NOT answer my desire to view ALL
Maryland NFCU branch locations.

9 /10
Reviewer: Anonymous User
Date: Aug. 28, 2017

I have been a member here since the late 90's, when I was pick pocketed on the metro they cancelled and re issues my card quickly! they are also great to deal with if you are getting a loan.

Reviewer: noe falcatan
Date: Aug. 16, 2017

my account has been hacked. i could no longer access my account. my debit and visa signature cards were all hacked. i have been banking with you for so many years. i still have to pay my loan and my credit card. my federal pension and pension from work go directly to my account. this will be the second month that the hackers will get my money. i have talked to one of your rep he asked to submit some documents and send thru this email, he told me i will receive a reply in 3 to 4 hours but its been.days already. this sept.3 my pension from will be debited to my account. and my pension from work will be debited first day of the month. please somebody help me with this. before i was locked out from my account i was able to request navy fed to freeze my account. i'm afraid the hackers have access to my account until now because amazon sent me message that my order is out for delivery, when in fact i did not order any item from them. monica wilson used to work with navy federal branch in naval amphibious base, coronado and your branch in dennery road. and before i left for the philippines i talked to a certain edith, she helped me with my debit and credit cards so i could use it abroad. please please somebody help me, my pension is my only source of income. my last four ss#7107 and last four of my checking is 1065. please continue to freeze my account. thank you very much.

Reviewer: Carol DeLuca
Date: Aug. 5, 2017

We live in Okatie, South Carolina 29909, my son has a business in Hardeeville, and uses your bank for his business. We have to travel 30 minutes to a Navy Federal Credit Union location and all it is is a small ATM in an out house. This is a large military population in Beaufort and you need to build a bank around the Beaufort, Bluffton, Okatie, Hardeeville area. The one in Beaufort is on the Parris Island base, not open to the public.

10 /10
Reviewer: Kerry
Date: June 19, 2017

Walked into the bank for the first time in many years since everything is done electronically and loved dealing with the bank teller. She was polite, helpful , friendly, the bank was clean the other tellers had smiles on their faces as they met the other customers. That's when you know people love their job and love seeing other people, when they truly smile. If I lived closer I'd be walking in more often just for the ray of sunshine, but it's well worth the drive when needed.

Reviewer: Nanette Moore
Date: June 6, 2017

I'm new to this area and I need to speak with someone in the Satellite Beach branch. The number on their website is nationwide and keeps disconnecting me! You'd think since it's supposed to be their website they'd have a number that goes directly into their branch! I guess that's asking too much!

My experience so far-----------bad bad bad!

1 /10
Reviewer: Anonymous User
Date: June 1, 2017

A foreign senior officer assigned to Norfolk in a few weeks, I tried to open a bank account as son as possible to wire transfer some money from my country in order to facilitate my setting in and to be able to transfer money directly to my landlord or to buy a car.
I was more than poorly welcomed and badly advised to get an ITIN from the IRS !!!
What for ???? I will never pay taxes in the US. All my predecessors and foreign colleagues have been able to open a bank account and I probably came accross a bad clerk, "not very eager or proud to serve". What a pity !!!!!

1 /10
Date: May 8, 2017

ANGRY. Called toll free number for Twenty-nine Palms Branch. There is a rotor answering device, I presume an ad asking if "is there anyone In the house hold 50 years of age or older, push one for yes, two for no: ! I wanted to speak to a branch rep, period. since I chose not to press either a 1 or 2, it timed out on me and went to a dial tone (in other words, it hung up on me). I am not sure I want to open an account with a banking facility that wont let me speak to them first, I want to spread some money around but I now have doubts about Navy credit unions.

Date: March 30, 2017

I always enjoy a great experience at this branch. The bankers are very, very professional, knowledgable and so helpful. Love, love, love NFCU,

10 /10
Reviewer: Marion Michaelis
Date: Feb. 10, 2017

Everyone was both easy to speak with and helpful. On my first attempt to speak a customer service person and later with the loan department, I was cut off during the call; however, I called back and was helped with opening my account and speaking with someone in the loan department. Everyone was very pleasant and more than willing to answer questions and advise me what I should do and in what order. Over-all I was very pleased with the results.

Reviewer: Mary Smith
Date: Jan. 26, 2017

Pls send info for locations of Navy FCU within 50 miles of zip code 08619. Thank you.

Reviewer: Rudolph J. Morris, Jr.
Date: Jan. 9, 2017

I am trying to contact the credit union regarding our credit card. I have lost all information to allow me to contact you. Please provide contact information so that I may speak with someone. Our branch is in 22401, fall Hill.

Thank you so much.

Reviewer: Anonymous User
Date: Dec. 21, 2016

Sucks$$ I just want to check my balance. Don't need all this other junk.

10 /10
Reviewer: Anonymous User
Date: Dec. 13, 2016

The best! If you are eligible, join Navy Federal C.U. We have been members for decades and have received excellent service both in person and remote. Rates are much higher than banks and loans are much lower than banks. The only negative is that NFCU does not finance auto leasing; however, I hope this changes in the future.

Reviewer: Karl Schnur
Date: Oct. 19, 2016

Curiousity question. I recently (in the past few years) opened new accounts and am doing business with the Navy Federal Credit Union (in DC/Virginia). Also, I served in the US Navy (1968-1972) and was based in Groton in the early 1970's for awhile where I recall having opened an account on the Sub Base. That account was either closed or allowed to go dormant decades ago. BUT, I was wondering if there'd be any way or reason to resurrect that historical connection? Just a long shot curiousity question. Thanks for any info you can share. Karl Schnur

10 /10
Reviewer: Anonymous User
Date: Sept. 19, 2016

Great and knowledgeable staff. Never had to wait more than five minutes to be helped. I recommend this branch above the rest in Virginia Beach.