Bank of America

45985-180 Regal Plaza, Sterling, VA

Cascades Branch
3.2 /10 59 Ratings
Address:
  45985-180 Regal Plaza
  Sterling, VA 20165
   
 
Branch Location Map - Bank of America, Cascades Branch, 45985-180 Regal Plaza, Sterling VA
  Large Map & Directions
   
Phone:
  (703) 421-7533
   
Website:
  http://www.bankofamerica.com
   
Opened:
  Aug. 9, 1999
Lobby Hours
Mon: 09:00 AM - 05:00 PM
Tue: 09:00 AM - 05:00 PM
Wed: 09:00 AM - 05:00 PM
Thu: 09:00 AM - 05:00 PM
Fri: 09:00 AM - 06:00 PM
Sat: 09:00 AM - 12:00 PM
Sun: Closed
Established On:
  Oct. 17, 1904
   
FDIC Certificate Number:
  3510
   
Total Assets:
  $1,606,232,000,000
   
Deposit Insurance:
  FDIC
Community Bank:
  No
   
Institution Class:
  Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

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138 Comments
3.2 /10 59 Ratings
1 /10
Reviewer: Alan
Date: April 24, 2018

This branch never answers their phone

1 /10
Reviewer: Anonymous User
Date: April 24, 2018

A tall caucasian male with a beard was extremely rude and disrespectful to me. I have lived in Maryland for many years, and this was the first time I experienced outright racism. I will be going back just to find out his name and file a formal complaint with the Better Business Bureau and BOA Headquarters.

2 /10
Reviewer: Anonymous User
Date: April 23, 2018

On hold for 15 plus minutes to speak to a representative to get bank wire information... :-(

1 /10
Reviewer: David Crocker
Date: April 22, 2018

23 days (15 business days) waiting on Bank of America to refund $88. Up to 4 people taking “ownership” and no resolution yet.

10 /10
Reviewer: Ford Richard
Date: April 22, 2018

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Reviewer: Yolanda
Date: April 18, 2018

Went to the 115 Rt. 50, Mays Landing, NJ 08330 location and its no longer there. Have they moved to another location?

Reviewer: rayma ray
Date: April 17, 2018

I am trying to make a phone call to this bank. 901 385 3510 is not in service is there another number for this branch? raymaindo@gmail.com

1 /10
Reviewer: William Pickron
Date: April 17, 2018

I am extremely upset with Bank of America. Froze my account (which I've had for decades) with no notification to me. Find out its because my wife had not submitted some security info, although she was never notified (I was and provided it a month or so ago). I repeat, she was never notified. Come back from an international trip and account frozen. No phone call, no email...nothing. Unbelievable they can do this! So long Bank of America

1 /10
Reviewer: Anonymous User
Date: April 12, 2018

I'm no one to bash anyone nor do I ever waist my time on writing reviews but SCREW THIS BRANCH!! And I am being polite!!!! First off I can't pull my own money out because the amount was too high and I didn't have a signature on file! Well how is that my fault that I opened up my account online in 2016!!!!!! But whatever I understood, then they asked me to wait 45-50 minutes to speak with someone in order to update my account which is dumb after waiting 30 mins in line! So then there like we can set you up an appointment. Cool, problem is there's none until tomorrow!! I need my damn money today!!!! Then the manager, I presume, has the damn audacity to say my CALIFORNIA DL isn't enough proof. She asked me to bring in my "Mexican Passport or Green Card". WHAT!!!!!! I told her I wasn't born in Mexico. Then she replies "Or your Guatemalan or whatever Passport". WHAT!!!!! Then I told her I wasn't Guatemalan, I was born here!! and she replies with the "Oh okay, that's good". Come on now, like that makes a fucking difference where I was born. I was heated I had to leave before I lost my cool and told her off!! Never do I walk into a Bank of America and much less now!!! I opened that account as a back up but clearly that was my damn mistake!! Worst part is, I still dont have my fucking money!!!! Fuck you BofA... Look me up I dont care E.Montes I was in there 4/12/2018 at 10:20am ish

1 /10
Reviewer: Jasael
Date: April 6, 2018

Albert Tarzimanov at Beverly Hills branch is rude and unprofessional. He doesn't know what he is talking about. He kept intrupting me while I was talking. I believe he was high while he was talking to me. I asked to speak with his manger and he said he is in charge!!! He is only the banker. I want back to the teller and she revered me to the manager and he resolved my problem very quickly.
I don't understand why BofA is not checking it's employees....
I think they are too big and they don't care

1 /10
Reviewer: Anonymous User
Date: April 5, 2018

Today was my first experience at the Fig Garden location. As I stood in line, I overheard a prior customer asking questions from a teller who was extremely rude and short. I said a silent prayer that I would NOT have to deal with her. Unfortunately, today was NOT my lucky day. The other teller left the counter and I was faced with RUDE RENEE!! I greeted her with a smile, she was short with her Hello. Never once did she ask the purpose of my visit or how she could help me? She could have been having a bad day, WE all Do, but perhaps she should have remained in the breakroom or gone home with a tummy ache instead of mistreating people the way that she did. She was one of the rudest tellers that I've ever dealt with in my life. How can you work in Customer Service with a Pucker Face?? Never AGAIN will I return to face RUDE RENEE!! SHE's rude!!

Reviewer: Mary Helms
Date: April 4, 2018

I have been to this bank several times in the past few days only to find them closed each time. Has this Bank of America closed its doors? I need to know so I can find another bank.

Reviewer: Kathleen Womack
Date: April 3, 2018

I have been using your bank for about two years. I use to use Fort Caroline Branch but it was closed. I find your bank is always very crowded and you seldom have more than one teller working. I have spent more than 30 minutes in line to just make a deposite. Today I tries to use the teller machine and it would not identify my checks and they were Merrill Lynch checks No Vistar checks. Last time I tried to use the teller machine it broke down in front of me. I have moved. Large amount of my money out of your bank in the past two months because of this. There is no reason for you to keep people waiting like this. When I left your bank today( not able to get help) there were 15people waiting at the teller line and teller machines and only one teller working. When I asked for help at the teller machine the man at the teller cage told us we would get help soon but that never happened. I spoke to another officer and found where your closest bank was and asked to speak to a manager and he said there was not one on duty. He said the one teller working the window was the only person we could speak to and he was too busy. We left and went to the Cobble Stone branch and were waited on at once as we entered the bank. I hate to think I must drive 8 to 10miles to do business with your bank. We have be a customer since befor Barnett was your bank. What a disappointment your service is at the Regency branch. Can’t you correct this. I would love to hear from someone who can tell me this will be corrected

Reviewer: Kathleen Womack
Date: April 3, 2018

I have been using your bank for about two years. I use to use Fort Caroline Branch but it was closed. I find your bank is always very crowded and you seldom have more than one teller working. I have spent more than 30 minutes in line to just make a deposite. Today I tries to use the teller machine and it would not identify my checks and they were Merrill Lynch checks No Vistar checks. Last time I tried to use the teller machine it broke down in front of me. I have moved. Large amount of my money out of your bank in the past two months because of this. There is no reason for you to keep people waiting like this. When I left your bank today( not able to get help) there were 15people waiting at the teller line and teller machines and only one teller working. When I asked for help at the teller machine the man at the teller cage told us we would get help soon but that never happened. I spoke to another officer and found where your closest bank was and asked to speak to a manager and he said there was not one on duty. He said the one teller working the window was the only person we could speak to and he was too busy. We left and went to the Cobble Stone branch and were waited on at once as we entered the bank. I hate to think I must drive 8 to 10miles to do business with your bank. We have be a customer since befor Barnett was your bank. What a disappointment your service is at the Regency branch. Can’t you correct this. I would love to hear from someone who can tell me this will be corrected

Reviewer: Anonymous User
Date: April 3, 2018

Seems an appointment is not available all week. We need to meet with Stephanie from your banking center. Please have her give us a call tomorrow morning at 512/251-9993. We talked a week or two ago and at that time had no issues, but now we really do. Please give us a call back.

Reviewer: kathleen gaffney
Date: April 3, 2018

Extremely difficult to reach someone on the phone using 8004321000 or 9737438719. I've been a customer for over 35 years and this is the first time I've made a complaint. April 3, 2018

Reviewer: Anonymous User
Date: March 29, 2018

The service at this branch is the slowest! A large turn-over.

Reviewer: Anonymous User
Date: March 28, 2018

Does anyone answer a telephone at any of your locations?

Reviewer: anita
Date: March 28, 2018

pls give me swift code of branch

Reviewer: Mr. Greg David
Date: March 28, 2018

I like to have some business conversations with your bank (Chicago branch).
Please inbox me via my email address above.
Regards !

1 /10
Reviewer: Anonymous User
Date: March 27, 2018

The absolute worst B of A branch. Lobby and drive thru always slow at any time during the day. Be prepared to wait even if you’re the only customer in the place or in drive thru.

1 /10
Reviewer: Anonymous User
Date: March 26, 2018

Here, Policy over rides compassion & empathy, in addition to customer loyalty.

Reviewer: STEVE CLIFFORD
Date: March 24, 2018

THIS INFO ARE NEEDED.. NICE ONE

1 /10
Reviewer: Anonymous User
Date: March 24, 2018

I have been a customer for over 30 years and the service at the Olney Branch of Bank of America has continued to go downhill the past few years. There is usually one teller waiting on customers both inside and at the drive up window. Often times there are 5 or more cars waiting outside for service. The one teller available is usually efficient and knowledgeable but CANNOT handle 10 customers at once. The manager is useless! He sits at his desk making personal phone calls and insists that customers make appointments to see him even though he is not waiting on anyone. I recently went inside to have a form notarized and there were no customers inside. The manager was spinning in his chair as he laughed on a personal phone call. When I asked to have my paper notarized, I was told that I would have to return NEXT WEEK after making an appointment with the manager! I went to another bank in town and the manager was called back from his lunch to notarize my paper. I don't know if the Olney, MD branch should even be given one star!

Reviewer: Daniel Garris
Date: March 22, 2018

After 35 years I will be closing my accounts and credit card.
This Bank returned a check from another Bank unpaid. I tried to
get assistance from "relationship manager" Wanda McGrath but refused
to help me and was very arrogant. wanda.d.mcgrath@bankofamerica.com

Reviewer: anonymous
Date: March 19, 2018

The worst service ever. They had almost 6 people working and they were standing in the lobby and talking.
13 people were in the line waiting and looking for the service. Only one bank teller was working in the rush hour. On top of that Miss Olga had an attitude when I had suggested her to ask for others to help her out. Instead of apologizing she said You came on the last minute maybe. I was just suggesting her. I have been to other locations but never had any problem. They always have more than one bank teller especially when its busy. I have always seen other cashiers helping out the other when it's needed.

Reviewer: Anonymous User
Date: March 16, 2018

My question is if you are an America can you have access to your account in Dubai?

Reviewer: SHIWA PRASAD UPRETI
Date: March 14, 2018

Hello .its me shiwa prasad upreti from Nepal.May I get information about Mrs. Grace Ranson's account ,She told me that she had informed bank to transfer 3.7 million dollars on behalf of me.

1 /10
Reviewer: JPH
Date: March 8, 2018

B of A in Newport coast is a well appointed, clean, and comfortable bank situated in a beautiful upscale shopping center. Regrettably it is also a time sucking black hole of inefficiency. If you would ever like to feel as your time is meaningless and completely without value, visit this branch. The lines are short and the applied ineptitude on the part of the staff is literally without comparison. Took over an hour to open a personal checking account, and I wasn't even able to order checks because after being there for an hour I had to go back to work. It was for the best though, because I closed the account after visiting a few times and having the same experience with routine matters.

Reviewer: Lynda Gregg
Date: March 7, 2018

You have or had several bank employees at state branch that liked extra accounts to mine and moved my money then took it and eliminated the extra accounts. You need a back up system for customer fraud. How many other customers I wonder did your own account rep Rob. Thanks Milana Babayan Jessica Smith and for being so good at forging and not your job. Thanks BofA for trying to hide what you already knew

Reviewer: Alvaro
Date: March 7, 2018

Good night.
Can you please send me the SWIFT code fron Florida Indialiantic CITY please?
I need to receive a international transfer.
If not I will call tomorrow. Thank you for that help.
ALVARO SALGUERO

Reviewer: Anonymous User
Date: March 6, 2018

Very helpful tellers and well kept office conditions. Overall pleasant!

Reviewer: vilmar diniz correa
Date: March 5, 2018

por favor,pode informar se o senhor Moodinna Jonson trabalha em seu banco?
obrigado.
vilmar diniz correa.

Reviewer: Caroline
Date: March 5, 2018

Dear Sir;
I was deeply disappointed on City Bank (San Diego branch 8813 Villa La Jolla),My son he is a customer of your bank, but his account was blockade three weeks. He had been told that he had not update his information. but he did. In this period he can’t pay any bills in credit card or take out money from his savings account. For a foreign student, no family, no any relatives. How he can afford his daily life in San Diego? He went to the City Bank (San Diego branch) many times, but no one can tell him how and how long he can open his account and get back his money.
As a mother, I’m angry & anxiety, I hope your bank open his account again as soon as possible.


Your sincerely
Caroline Cheang
5th March 2018

1 /10
Reviewer: Terrell bennett
Date: March 2, 2018

I rarely have to make bank deposits in person and I thank god I don’t. This branch is horrendous! The customer service is subpar and the wait is never less than 40 minutes for a simple cash deposit. I went to chase for other banking needs and it was quick, courteous and effective.

Reviewer: JG
Date: March 1, 2018

Bank of America branch located at 515 Seventh Avenue, NYC has 13 work places for tellers, but only 2 of them are open, no matter how busy they are.
A crowd of customers are patiently waiting on a huge line for service. The management doesn't care! When I asked the management about this situation, I was given ridiculous excuses (for example, "other employees are busy doing other things", "We will close remaining 11 windows"). The two tellers (that were working hard trying to cope with the work flow) were really nice, however.

Maybe Bank of America is going bankrupt, if they cannot afford to have more tellers in one of the main branches of the NYC?

This is not the only branch of Bank of America that is not organized and poorly managed. To tell the truth, I have never seen a well organized service in Bank of America! Highly recommend to choose other bank that values the customers.

1 /10
Reviewer: Elaine P
Date: March 1, 2018

Terrible wait for service. Not enough employees. One teller scrambling between drive up window & counter in bank. The specialists sitting in their comfy seats not helping with the high volume.

Reviewer: Anonymous User
Date: Feb. 27, 2018

They never answer the phone

Reviewer: Anonymous User
Date: Feb. 26, 2018

This branch has the worst customer service I have ever experienced

Reviewer: Anonymous User
Date: Feb. 26, 2018

This branch has the worst customer service I have ever experienced

Reviewer: Roi Ballard
Date: Feb. 25, 2018

I ordered a AAA Credit Card and didn't know it was issued from the Bishop BofA
branch. I want to stop that card now !
Roi Ballard, Bishop Ca 760-387-2744

Reviewer: inno
Date: Feb. 25, 2018

kudos for the tallers

Reviewer: Robert Gorton
Date: Feb. 24, 2018

B of A failed miserably in its closing of the Georgetown bank. I was told a few times that there would be an ATM close by (in Georgetown). That has not happened, and they suggest I drive to Haverhill for an ATM. I now drive to Danvers, a good hike, but better than driving to Haverhill and it's traffic. I am a long time B of A customer, and a disappointed one. Am closing in on age 86, a bum knee, and needed at home.

Thank you!

Why hasn't the bank erected an ATM in town, as I was told by two bank employees they would?

Reviewer: Anonymous User
Date: Feb. 21, 2018

This place is like a morgue. One teller. The worst is that the drive-thru is closed for banking. It was very convenient to use the drive-thru. For us who have a little trouble getting around, going into the bank to do business is not the best way to go.
Really wish you would consider opening the drive-thru, at least a couple day a week.
Thanks for listening.

1 /10
Reviewer: Anonymous User
Date: Feb. 20, 2018

This place is such a joke....the manager laughed at me
After I told her of all the problems I've been having.
I'm closing my account..and cancelin my credit card
...please the only way to show businesses like this they
Can't treat us like this is to start closing accounts.
Then they'll start paying attention and start treating us
Like valued customers instead of just taking advantage
Of us..

Reviewer: Anonymous User
Date: Feb. 17, 2018

No one will answer the telephone!

Reviewer: Michael Weldon
Date: Feb. 16, 2018

Without warning, my account was closed - virtually eliminating my ability to pay local businesses or to fun many charities.

Reviewer: Rhonda Enyart
Date: Feb. 9, 2018

I tried calling the Hayward branch on Mission Blvd. 510-787-8115 on the morning of 2/9/2018 and no one would answer the phone. On hold for approximately 20 minutes. Finally gave up.

7 /10
Reviewer: Brian Mckinney
Date: Feb. 8, 2018

I was up there today and I noticed that both of the side ATMs were gone I was wondering if they are being replaced or if they got stolen or something

Reviewer: jacinta hyland
Date: Feb. 7, 2018

I need a member of this bank to contact me as soon as possible in regards to FRAUD

10 /10
Reviewer: Ann m cimino
Date: Feb. 2, 2018

I hope this gets to Erika! Yazmina Silva helped me today at the Delancy location and went above and beyond to answer my questions. I didn’t wait long at and she was so pleasant and easy to talk to. I don’t often write to tell about a good experience but she stood out and it’s so very much appreciated! Thanks for your time
AMC

Reviewer: Anonymous User
Date: Feb. 1, 2018

I want one please EMAIL to contact you about my ypotiesi

Reviewer: Emmanuel arcilla
Date: Feb. 1, 2018

I have an with your bank and i am trying to make a deposit thru my local bank here in the philippines. Before i can make a telgraphic transfer which i often do. The bank requires a swift code so they can wire the money. Can you please email to me the swift code ? Many thanks.

Reviewer: MASJUDI mahpuy
Date: Jan. 26, 2018

Dear mr. Brian Moynihan BANK OF AMERICA,


Please read my explaination.


Thank you and regards,

Masjudi


*NB :

~my emails:

1. joeddy.yanuar02@gmail.com (active since year 2009).

2. masjudimahpuy@yahoo.com (active since year 2012).


I haven't recieved anything until now from gifts,winner prizes,
beneficiaries,and fund goverments unless tons documents for
processes only.

My scams so far £ 765 GBP + $ 500 USD.

I want to sue to IMF / LOGISTIC CRIMES, INTERNATIONAL COURTS & HUMAN
RIGHTS totally $ 8 b usd + Rp. 50.000.000 IDR.

Please just delivery to my home address #1 (for delivery) by your
staff only via ATM CARD.
It's okay if the ATM CARD is in your name.
My currency is IDR (INDONESIAN RUPIAH).

All documents i will sign here. It's ok if i only recieved 80% of total funds.

I am still off/unemployed with no money by now.


MASJUDI



--
MASJUDI mahpuy

+62 822 1157 2195

*FOR DELIVERY ONLY:

#1. JL. F GANG K NO.2A RT 003 RW 05 KEL.RAWABADAK UTARA, JAKARTA 14230 INDONESIA.

*for identity or ktp & passport:

#2. komp.uka bb no.3b rt 011 rw 008 Jakarta 14260 INDONESIA.


http://www.googleplus.com/+Masjudimahpuy

http://www.mocospace.com/double_rainbow

1 /10
Reviewer: Lucas Galatian
Date: Jan. 20, 2018

Recently (two weeks ago) I have forwarded three email address to this branch concerning my sister’s account, till this far I have not received any response. Pls help me.

1 /10
Reviewer: Anonymous User
Date: Jan. 20, 2018

Visited 01/19/2018.... Horrible bank!!!

Professionalism is not at this location!!!

Reviewer: Susan
Date: Jan. 5, 2018

Horrible bank!!!!!!
Can’t say enough bad things about the people or their service!!!!

No stars!!!!

Reviewer: Susan
Date: Jan. 5, 2018

Terrible customer service, no one answers the phone and when my young daughter went to cash her check from her grandmother she was given as a Christmas gift they charged her $8 fee. Really??
A child???!

1 /10
Reviewer: Anonymous User
Date: Jan. 2, 2018

I don't know why I keep going back to this bank, as historically it always has a long line for a teller. Today, in fact, there was only one teller, who at some point needed to spend a lot of time with a customer, which I understand. But what I don't understand is why they only have one teller, especially with a long waiting line. And, to make matters worse, no one seems to care. Specifically, when I went to talk with the manager (Mr. Abraham), he just shrugged it off and said in a very disrespectful manner, "It won't get any better - there's only one teller. I was thinking that someone in the bank could have, at the time when all the customers were getting quite anxious and wondering what was going on, come out to the lobby and explain the situation - you know, some PR 101. A very disgruntled customer!

Reviewer: Anonymous User
Date: Dec. 27, 2017

Need more tellers! Always one real teller and then two teller automatic machines, but you still have to wait at those sometimes. Needs at least one more teller during the busy hours from lunch to closing.

10 /10
Reviewer: Anthony Eke
Date: Dec. 26, 2017

I am interested in knowing and getting the permanent address of this bank.
Thank you for your co-operation.

1 /10
Reviewer: Anonymous User
Date: Dec. 26, 2017

The brunette teller is one of the most condescending people I've ever seen in customer service. Every time I go in there she has something snarky and rude to say to me or another customer. It's like it's impossible for her to say anything without it being insulting. Next time I'm going straight to the manager to complain right in front of her face. Enough is enough. Maybe she shouldn't working with the public. She's clearly not happy with her job. 12/26/2017

10 /10
Reviewer: Cindy
Date: Dec. 19, 2017

Very nice branch. Internal settings are nice. Staffs are warm and helpful. Strongly recommended.

2 /10
Reviewer: Anonymous User
Date: Dec. 19, 2017

Staffs had attitude. As a customer, I didn’t feel I was welcomed, especially when you were taking out money.

Reviewer: Anonymous User
Date: Dec. 18, 2017

I love Bank of America however on 12/14, I was very displeased with the customer service at the window. The teller was very unfriendly and seemed to be annoyed that I had more than one transaction. I usually receive an email about my experience and for this date I didn't receive an email. I haven't had this type of interaction previously with Bank of America so I was a little taken back and felt I should contact the bank to make you aware. This is very disturbing to me.

1 /10
Reviewer: William Bray
Date: Dec. 16, 2017

Totally incompetent staff, clearly no training and their "experts" don't have a clue about the services they offer. Simple small business account made difficult / complex to the extent that the staff member had to call the headquarters to understand how to pay the credit card each month. On top of that twice this year I travelled to Europe and put notices on my accounts and both times my cards didn't work and were cancelled leaving me stranded in Europe. This may be a big bank but they are simply incompetent, under-trained buffoons. I will be relocating my accounts to a bank that both cares and has competent staff.

1 /10
Reviewer: Anonymous User
Date: Dec. 1, 2017

no one to answer the phones, or schedule an appointement.
Terrible!

Reviewer: Ruby T. Bell
Date: Nov. 30, 2017

Terrible experience - I was unable to communicate by phone with the branch on Route 130 in Willingboro, NJ to find out the status of my safe deposit box rental payments. The phone number was not made available to me. I live in Florida, and I am unable to travel to NJ to find the response to simple questions like, "Is my rental payment up to date? If it is not, what is owing?"

If I cannot call the branch, can someone at the branch contact me and respond to my question? I do not want to receive a message that my box has been emptied!

Ruby, T. Bell, EdD

Reviewer: Art Atkinson
Date: Nov. 30, 2017

I have called your location for the last 30 minutes and can not get a human being to answer any phone during normal business hours. I am so frustrated with your lack of availability to just take my call. Horrible customer service.

Reviewer: Horacio Ariasmd
Date: Nov. 26, 2017

I want to get on line

Reviewer: Evelyn J Barth
Date: Nov. 12, 2017

I got a phone call about a meeting tomorrow at the Prince Frederick branch. I won't be making it but there was no option on the phone or online to let you know. That needs to change. There should be a number or e-mail to let you know when someone can't make it so people can be responsible!

2 /10
Reviewer: Anonymous User
Date: Nov. 8, 2017

Long wait, arrogant dismissive people

1 /10
Reviewer: Glen
Date: Nov. 2, 2017

Crap service here. I went in just now to cancel my lost debit card and when I told my situation to the teller he laughed at me. I’m not sure what about loosing my card was funny to him but I wasn’t laughing. I sat down to see a banker and after 10 min or so bankers came out to help the other clients who arrived after me. When I expressed that I was First I was ignored by the banker. If this wasn’t a joint family account I would be considering canceling my account. Waked out.

10 /10
Reviewer: Jaimen Joaquin Dominiquez
Date: Nov. 2, 2017

Excellent service and wonderful tellers.
Is Alejandra Sanchez still the manager,she is a excellent manager
I am Board of Directors of California Hispanic Chamber of Commerce of Alameda County
Thank you for your support.
www.facebook.com/francobrothers

Reviewer: Anonymous User
Date: Oct. 18, 2017

YOUR HRS ARE NOT GOOD AT ALL WHO CLOSED DRIVE THRU AT 5 EVERY ONE GETS OF AT 5 PM AND GOES IN TO WORK AT 8 AM WHAT SMART PERSON SET THIS DUMB HRS YEP DO WORK. TILL 5 PM.

Reviewer: Anonymous User
Date: Oct. 12, 2017

bank was closed columbus day and construction was apparent. No advance notice given depositors. Cannot get a live person to talk to today. I need to speak with an agent today. Not very good customer service. 732-0445.

Reviewer: Sharon Fales
Date: Oct. 5, 2017

Everyone at this branch in Apollo Beach works very hard to do an excellent job and are always welcoming. My complaint is the way the parking lot is being painted. Sounds silly unless you understand my logic. 1. A handicapped person would use the drive through ATM-or want a space at the entrance door. 2. Instead the handicapped spaces are in front of the walk up ATM and so they would have to walk further to go into the bank. I, on the other hand, am 70, use the walk up ATM predominantly, and have to now walk further--all the time. Do you want me to come inside? Use the drive through? What behavior are you pushing? Sharon

10 /10
Reviewer: Kathleen M. Cartwright
Date: Oct. 3, 2017

I am writing to ask the name of the manager at the Bank of America branch in Brighton Michigan. A wonderful employee named Ursala went above and beyond to assist me last summer. I have had four surgeries over the summer. Ursala was kind enough to come out to the car to check me and my ID to complete a transaction that normally clients must come in to the bank to complete. I was ever so grateful to her as walking following my surgeries caused me great distress. I would like to send a letter to the manager regarding my appreciation of her assistance. I just don't know to whom to address the letter. Please advise me.

Thank you very much.

Kathleen Cartwright My email address is included.

2 /10
Reviewer: Julie
Date: Sept. 30, 2017

I need to cancel my appointment, but no one is picking up the phone at the branch.

Reviewer: Anonymous User
Date: Sept. 28, 2017

bad customer service , wouldnt give me the details of a foreign currency exchange or transfer me to someone that could , felt like i was getting the runaround

10 /10
Reviewer: Lorelei Lisa Bobby
Date: Sept. 26, 2017

Kudos to Ms. Darlean Brewer !! I've had the pleasure of working with Ms Brewer several times, and her professionalism goes above and beyond. Too often we write or call because of problems, but never to give a compliment. I'm here to tell you that Ms. Brewer is an asset to Bank of America, not only for her professionalism, but also because of her overall attitude. She listens and addresses your needs, and always with a smile.

1 /10
Reviewer: Anonymous User
Date: Sept. 23, 2017

Bank is no longer located at that address

2 /10
Reviewer: allan
Date: Sept. 22, 2017

Always slow and difficult to work with. I have been with BOA for more than twenty years. While I still have an account. I do most of my business with other banks. Suntrust has much better customer service.

1 /10
Reviewer: Anonymous User
Date: Sept. 12, 2017

Scumbag parasites

5 /10
Reviewer: ANIL PANCHAL
Date: Sept. 10, 2017

I am the director of NILDHARA LIMITED in India. I have incorporated my Company in New Jearcy in the name of NILDHARA USA INC. and I got Tax I'd no also. Please send me email I'd of Edison Branch to contact for Opening a Business Account...

Reviewer: notary?
Date: Sept. 8, 2017

do you have a notary?

1 /10
Reviewer: raychel
Date: Aug. 29, 2017

Mildrid was very RUDE. I understand policies and having to follow them. However, I recently had my person stolen again and therefore did not have an I.D. or debit card to make a cash deposit into my account. It was already a really frustrating situation since I had to go through the process of getting all of my cards situated again. But when I went to make a cash deposit I had my expired I.D. (luckily I saved), my account number, my mobile banking, and could verify in every way possible. I ordered my replacement I.D. online which had no picture and literally just said "temporary license" at the top. I have to wait for my debit card and new i.d. to come in the mail.. so at this point I don't have much to work with. She comes back and says, "I can not make this deposit because your I.d. is expired." I let her know that it was all I have because my purse was recently stolen and that they had let me do a deposit before. (Mind you, I am only making a $200 deposit) She said, "No they didn't. That is not possible." I was a little shocked that she is basically calling me a liar.. but replied "Yes I have at this branch." and she said "Well, it's not happening today." then put my cash down with my expired i.d. and said "Make sure you count it before you leave" and walked away. I was literally in shock. I have had Bank of America for roughly 11 years. My co-worker that was with me was just as shocked at how rude the lady was and stated how thankful she was that she does not bank with Bank of America. I called customer service and talked to a manager and found that it was not against bank policy given my circumstances to help me make a deposit. I was able to go to another branch and make the deposit who not only helped me but actually greeted me with a smile when I came into their bank. I will continue to post on social media, am looking to move my accounts and will continue to file complaints against this branch because this unacceptable. There is a way to talk to your customers and that was not it.

Reviewer: Gretta Green
Date: Aug. 22, 2017

I am very upset that you can not get anyone to answer a phone at Bank of America!! You can to make an appointment to ask a simple question!! Ridiculous that they don't think we have better things to do with our time then to come in to the bank during working hours to try to get an answer to your banking questions!!! Why is their time more important then their customers????
Just bad service at a great price to the consumer!! BofA needs to be ashamed

Reviewer: Mehrzad Mehmandoost
Date: Aug. 6, 2017

Hello, My name is Mehrzad Mehmandoost. I am reaching you because of an issue with the wire transfer. My company Amec Foster Wheeler, which is located outside the USA tried on July 27 to sent a wire transfer money to my account. But the account number they sent the funds to was incorrect (i.e it was sent to 5860 1148 16). It did not have complete 12 digit the account numbers. It was missing the 11 at the end. My account number is 5860 1148 1611. They said they sent a call to their sending bank HSBC. They company also advised that I contact my bank as well to expedite the return of funds. They are waiting to the fund retrieval before they can act.

I am asking that Bank of America to facilitate return of the fund back ASAP so they re-try again to send to the correct account number. You help and cooperation in the matter is greatly appreciated.

Thank you,

My address:
Mehrzad Mehmandoost
6215 Canyon Run Ct.,
Katy, TX 77450
H: 281-829-7094
C: 281-889-9447

Reviewer: Chris
Date: Aug. 3, 2017

Closing hours for the Beaumont location (256 Dowlen) is a LIE.

They close at 3 PM. Web site states 4 PM.

Wasted gas driving over there for nothing.

Why 3? Just to upset people?

Why not 6pm? (normal human hours)

Reviewer: Nikolay Matvienko
Date: July 26, 2017

I'm Nikolay Matvienko, I am the holder of a debit card in the Bank of America. But I'm not in the United States. I'll be back only in December 2017.
Every month I have to pay $ 5 for using the account. But I do not use the account and do not use the card because I'm in Ukraine.

Cancel my card, please, and close my account.
Please close my account.
Account number 483063818660
Card number 4117 7339 7144 8178 is valid until 04/20
I registered the 160 Whitman Rd Rochester NY 14616

Reviewer: Bev Sansum
Date: July 21, 2017

I met with Sheldine Jean Baptiste this morning to resolve an issue of a fraudulent charge. Not only did Sheldine resolve that issue, but went above and beyond to educate me as to other Bank of America options. Sheldine was knowledgeable, friendly, and courteous. I hope that Bank of America is appreciative of such a competent and likable representative.
Thank you, Sheldine.
Bev Sansum

10 /10
Reviewer: LaDell R. Stonecipher
Date: July 15, 2017

Excellent! Friendly, welcoming, very pleasant & helpful with every detail of my new account. No waiting in line. Service was immediate.
She covered everything, including the zip code on my new P.O. Box! She saved my return trip to check why area & P.O. zip codes were different?
She helped alot with details. I am glad I didn't try doing this online. I have my notes to refer to. (a Sr. Citizen)

Reviewer: john michael schaefer
Date: July 14, 2017

your service is horrible, please call me at 213 479 6006 now, I have good accounts at 1140 E. Desert Inn, which I can sometimes find a human at, but NEVER at 4626 S. Md Parkway.

j. michael schaefer

1 /10
Reviewer: Beveely
Date: July 14, 2017

I rushed after work to pick up my Mother at assisted living nearby to bring in to open a checking account. I agree it was 4:45 pm but I'm a single Mom trying to Work and take care teenage children and my elderly Mother. I arrived sweaty from getting the wheelchair out of my car to transfer my mom into the chair to bring her inside. My Mom had a large check from retirement she wanted to deposit and move all her other accounts to Bank of America at another time. The Bank of America teller told me that he did not have time to open an account and I would have to make an appointment to come back another time. I almost cried because he has no idea what it takes to get a person in a wheelchair to go anywhere. I'm so dissatisfied and sad as Bank of America has my $340,000 !

1 /10
Reviewer: Elizabeth ansel
Date: July 13, 2017

Very rude and inconsiderate. I tried to get a check for over 5000 cashed from brick city title at Bank of America the issuing bank. They said they'd cash it had me sign it then fingerprint it. Then said they could not clear it with brick city and refused to call the correct number for clearance. All those women were rude and unhelpful. At Bank of America. Fuck them.

1 /10
Reviewer: Anonymous User
Date: July 10, 2017

Garbage service. I went in because the atm seized my deposit and put a hold on it. When I went I to the branch to ask what happened, I was given a number to call and that was that. Called the number and it was the wrong department.

It is by far the worst attitude and service I have ever experienced.

Reviewer: Anonymous User
Date: July 7, 2017

no one will answer the phone

Reviewer: Germain Jean-Baptiste
Date: July 6, 2017

Good morning...i have been made aware that my account has been hacked. I have been trying to get my account information changed but i cannot get through 772 489 4036. I am in Canada . Could someone please call me at 613 732 5303 ? It is urgent.
Thank you

Reviewer: Anonymous User
Date: June 20, 2017

Answer the damn phone!

Reviewer: Anonymous User
Date: June 10, 2017

THIS BANK SUCKS..LONG LINE'S WITH 1 TELLER AT WINDOW AN BROKEN ATM MACHINES EVERYDAY..DUMM CRACK HEAD LOOKING MGR NAMED SULEY CAN'T RUN A DAMM BANK ..THEY MAKE BLACKS MAKE APPOINTMENTS AND ONLY TAKE CARE OF THERE OWN DUMM MINICIANS PEOPLE..LOL CLOSED MY ACCOUNT 2 WEEKS AGO..IF I CUD GIVE IT ZERO STARS ON RATING I WUD..GO TO CHASE BANK.

1 /10
Reviewer: Teresa Young
Date: June 2, 2017

Absent of Customer Service

3 /10
Reviewer: kathy
Date: May 27, 2017

It's frustrating they changed Thier hours and used to be open till 6pm Fri and 1pm Sat now Its 5Pm Friday's and 12 noon Sat and I can't make it in time to do my business with bank that requires going inside to bank.This is very frustrating

Reviewer: Suzanne Hooper
Date: May 25, 2017

Someone needs to answer the phone at your bank. This is CRAZY!

I've tried yesterday and again this morning (I've called 8 times in the past 1 1/2 hrs. and no one could take a customer call.

Times like these, I understand why people are moving their $$$ to other banks!

Reviewer: Anonymous User
Date: May 23, 2017

COULD YOU TELL ME IF YOU HAVE CANADIAN DOLLARS AVAILABLE? I AM A BOA CUSTOMER. NO ONE PICKS UP INCOMING CALLS

Reviewer: Anonymous User
Date: May 12, 2017

Worst service ever most incompetent people /no one in the bank knows anything about cashing checks ,do not bank here

1 /10
Reviewer: Michael Sarno
Date: April 21, 2017

I walked into this bank on 3-25-17, about 12:40pm, I asked the bank manager to help me get bank copies of a few checks and she said "we don't do that"! I said if the bank doesn't help its customers where are we going to get our banking information?? I also said my request for this banking information is very important, it could save an IRS Audit, please help me with my request to find copies of theses checks. She looks at me and says Get out of my bank, I kick you out of my bank, she kept saying it over and over! Then the manager walks with me as I leave the bank, and I am very willing to leave,,, And I hear her say to the security officer, Get him! Get him! How shameful can you get! I didn't do anything wrong,,, She embarrassed the security officer, Bank Of America and herself! Please don't let her close my account, Please look into this, I am the victim in this case, not the aggressor, thank you Michael

10 /10
Reviewer: Judith
Date: April 5, 2017

I have bank with Bank of America for several years and it has been great. Since I have moved to Desoto I have chosen that banking center for my transactions. Veronica Garcia is my Relationship Manager she is amazing she has great customer service and always goes above and beyond to resolve any problems or answer any questions I could have.

1 /10
Reviewer: Anonymous User
Date: April 5, 2017

This is the worst bank in the Bay Area. There is always a line and someone standing around with a clip board who is useless. One such waste-of-space, named JP, was totally flippant when I complained about the eleven person line. He answered that it was the end of the day. The guy ahead of me asked, "why not have more than two tellers on then?" Jp responded with a smirk, " Well, we are hiring" and walked away. I asked what his job was after I was assured he was not a manager and was told, "he helps people like with the atm." I called to complain and was asked to wait 33 to 49 minutes. Bank at Chase, there is never a line and it is open until 6:00.

1 /10
Reviewer: Anonymous User
Date: March 24, 2017

I do my banking at 5pm, and in most cases there is only ONE teller servicing both the lobby AND the drive-up window. At first, I thought it was a temporary staffing problem but now it's obvious that it's a permanent situation. I will consider changing banks - both personal and business.

8 /10
Reviewer: Gayla Schmitz
Date: March 8, 2017

In 2012, two gentlemen at the Bank of America (Brookside branch) were very helpful as we closed out the account for my uncle and aunt, B.B. and Delores Delaney. We also emptied the contents of the safe deposit box and closed it.

However, now we are receiving an invoice to pay for the 2017 safe deposit box 396-8 rental fee. We have not received any statements since we closed out the box until now. Please let me know if you need further information.

Gayla Schmitz
Guardian/Conservator of Beverly Byron and Delores T. Delaney
785-218-2835

1 /10
Reviewer: Anonymous User
Date: March 6, 2017

This is the worst branch to go to. Extremly rude and umprofessional. Would rather drive the distance then deal with the witch that works here.

Reviewer: Divina
Date: Feb. 24, 2017

can someone call me at 905 2573628
on the military road branch

1 /10
Reviewer: Hawa Koroma
Date: Feb. 23, 2017

I am a Licensed Associate Counselor for the State of New Jersey and I work part-time as a direct support professional for individuals with developmental disabilities at YAI-NIPD (National Institute for People with Disabilities). The individuals I serve at my part-time agency frequently bank with this particular Bank of America in Westwood, NJ for personal banking or cashing checks. Today I had the most heartbreaking experience of discrimination with the supervisor and my disabled clients.
The supervisor continuously approached us while cashing checks with a bank teller. She asked me several questions about who the consumers bank with and attempted to make my individuals open bank accounts, which is not an appropriate decision I can make for my consumers. (I am not a rep payee).
Following this, my four consumers were done with cashing their checks and we were approached by the supervisor again while walking out of the bank. She stated, "it would be courteous for you to call before you people come here because you hold up my line and my real Bank of America clients left because of you. Next time call so I can open up another teller, since they are not Bank of America clients."
I responded and stated, " I did not know there was a protocol for non BOA clients that want to simply cash a check. And one of my client's actually used his BOA account. Are you saying we are not welcome here?"
Before I can finish my sentence, the supervisor cut me off and stated, "Well you are not real clients so call. I'm just trying to be polite."
I proceeded to tell her, We were only in the line for 10 minutes and there were no customers. (which I should not have to explain to her)
She even stated she recognized our consumers because we are frequent customers. My clients grew frustrated because they knew they were being discriminated for their developmental/intellectual disabilities. I just can not believe how this is a stigma-free area and this supervisor was discriminating on our clients. She did not even realize one of the consumers used their BOA accounts to cash his check. Why does it matter if a person that walks in AFTER us and leaves because he can not be patient for a simple transaction. After filing a complaint and other co-worker came back from the same bank and stated the same supervisor told him not to go to the bank teller. She instructed him to use an ATM machine. (There were no customers in the bank as well.) She recognized him from our agency too. I just hope this gets handled properly, as individuals with disabilities may not have the proper advocacy in the community. I can only imagine how many other individuals she refused to serve or harassed while banking. I am embarrassed for her because she lacks manners, empathy, and professionalism. I am sure Bank of America does not hold this behavior to their policies and standards. and FYI (I am a BOA customer too, which I did not have to reveal to her. You can bet I would never bank there again.)

Hawa Koroma, MA, LAC

1 /10
Reviewer: Anonymous User
Date: Feb. 10, 2017

You are charging me excessive fees! I deposited 150.00 last night does not even show up! Had overdraft protection you still charged me 70.00 in fees! I want these fees reversed

Reviewer: Anonymous User
Date: Feb. 8, 2017

Yesterday, in the howling wind and rain, I and another person were waiting for our bus. It was 7:25 a.m. The Regional Transit shelter was beyond inadequate protection given the constantly shifting winds, so we stood under the eaves at the bank. No one was there; the bank was not open; we were not blocking entrance nor egress; and our bus was less than 5 minutes out. Nevertheless, the security guards came around the corner of the building and one got extremely officious and told us we had to leave the external premises. "This is private property!" It would have been excellent community relations if he had left us alone in the lee shelter from the winds and rain. We were obviously working people, not transients and not campers. Instead, he chose to exercise his little bit of power and make our morning less pleasant. I suggest that you talk about the very important intangible asset called "goodwill" to all of your staff. It goes a long way.

Reviewer: Habib Rahman
Date: Feb. 2, 2017

No one picks up the phone on the web site.

Reviewer: Anonymous User
Date: Jan. 25, 2017

horrible

Reviewer: Bahram Panahi
Date: Jan. 25, 2017

Dear Sir/Lady
I sent you an email,from this site, few days ago regarding my joint account with your
branch. Did you receive it? It is a joint account with my wife: Fatemeh Keshavarz
Mirzamohammadi with me: Bahram Panahi with a balance of 600 dollars. It might have had problems with OFAC the Iran Sanction act. I live in Tehran ,Iran and that law
does not apply to me nor my account. The account was opened by me and my wife at
your branch personally.Please advise by my email:bpanahi7@gmail.com thank you

Reviewer: Bahram Panahi
Date: Jan. 22, 2017

Dear Sir/Madam the Manager of San Carlos Branch of B of A
I am, together with my wife,a client of your bank. Her name is:Fatemeh Keshavarz Mirzamohamadi.We opened a joint account 6 years ago with the balance of 600 dollars. As we live in Tehran,Iran,I have no idea what has happened to our account. I sent 3 emails to your very nice front desk lady : Corzin? but she never replied.
Please let us know about our joint account by email:bpanahi7@gmail.com

Reviewer: Anonymous User
Date: Jan. 20, 2017

Looking for a bank in Lake Wales. Interested in a debit card/checking privileges and minimum balance and monthly service fees.

Reviewer: Michael
Date: Jan. 17, 2017

I have 2 accounts with this branch for over a quarter century, one personal account and one business account. And two mortgage accounts in the last 3 years. It has been a smooth sailing business relationship until it closed the merchant window, constant long line built up, and unfriendly customer service by the current bank manager, I stopped going to this branch but I do hope that things will be improved in the near future.

Reviewer: Anonymous User
Date: Jan. 11, 2017

the phone number listed on the website for B of A branches in laguna and Bruceville, Elk Gorve are not functional-doesn't transfer to branch-always busy

Reviewer: Anonymous User
Date: Jan. 10, 2017

this branch used to have nice and pleasant bankers. their current employees are lazy and unprofessional.

Reviewer: Anonymous User
Date: Jan. 10, 2017

Albert Tarzimanov is nasty , racist and rude. I can't believe BofA hired this guy. he is anti sematic. unbelievable

Reviewer: Anonymous User
Date: Jan. 5, 2017

People who only has less than 195 should not have to pay A 12.00dallor fee its not fair plus people who are on fixed incomes shouldn't have to pay. Fee's neither

Reviewer: Anonymous User
Date: Jan. 3, 2017

i really missthe forest oaks branch!!!!

Reviewer: Larry Jensen
Date: Dec. 28, 2016

You were a fine bank and I enjoyed your service. But I have not been your customer for several years. Yet, from B of A, Wilmington, DE I continue, annually, to get a safe deposit billing notice, now totalling $354. I long ago cancelled this box. Please rescind and straighten out Wilmington.
Best regards,
Larry D. Jensen, 106 Rose Lane, Belmont, CA 94002

10 /10
Reviewer: jose rivas
Date: Dec. 10, 2016

mi nombre es jose rivas ,les escribo por que soy una persona mayor y fui al banco de ustedes que se encuentra en la 5350 west flagler st y es posible que se me alla quedado mi billetera el lunes dia 5 de este mes de diciembre y fue asi y la encontraron me la guarden y yo paso este lunes por ahi.gracias por su ayuda y que dios los bendiga

1 /10
Reviewer: P Ables
Date: Dec. 7, 2016

Place your funds in this bank at your own peril.

Reviewer: Anonymous User
Date: Dec. 5, 2016

called 2 times about stolen card both times waited over 1 1/2 hrs and no one picked up just muzak ....unprofessional

5 /10
Reviewer: Donnie Johnson
Date: Nov. 29, 2016

Everyone was very helpful.

8 /10
Reviewer: Amelia DeCapua Johnson
Date: Nov. 28, 2016

This branch has been showing a high degree of professional customer care.
I wish to thank all members of this team for an attentive work.
Amelia DeCapua Johnson

Reviewer: MRagland
Date: Nov. 9, 2016

My husband went to the drive in to deposit an IRS CHECK into my account with both our names and my acct # on it. The teller said we both had to be there even though we have done this many times before and he was DEPOSITING - no money back - into MY account.. We went together back up and then she said we had to come into the bank - couldn't deposit from the drive in. We went in to a long line and I asked to see the manager because I was taking time from my job to DEPOSIT this check. She said that "oh" we didn't need to come in after all. Teller said she was "confused" because I wanted to see a manager... but my request to see a manager was AFTER she had us come in. She was jerking us around. Manager was "unavailable" so I left my number for he/she to call. No call back. The worse Customer Service ever.

Reviewer: Anonymous User
Date: Sept. 28, 2016

My account was at this branch. Which physical branch took over these accounts?

1 /10
Reviewer: Cliente
Date: Sept. 23, 2016

Lamentable el servicio al cliente de las cajeras. Todas atienden al publico de mala gana, hacienda malas caras, parece que les molesta trabajar. No tienen que hacer nada mas que estar sentados y attender al publico y les molesta ir atras a buscar cambio cuando les hace falta. Falta de etica, profecionalismo y predisposision para con el public. Pesimo servicio. Parece Hialeah. Visito el banco casi a diario y siempre es igual.

2 /10
Reviewer: JOAN DANCER
Date: Sept. 2, 2016

WHERE DO I START? IF I WERE NOT 3K MILES AWAY I WOULSD BE IN PERSON TO AIR MY CONCERNS AND COMPLAINTS. PLEASE CALLME ON MY CELL 603-818-3759 ASAP. THANKS

2 /10
Reviewer: Anonymous User
Date: March 9, 2016



I usually do online banking and the times I had an occasion to go inside a bank.. It was Bank of America, 2800 Oswell St., Bakersfield, CA. The tellers are friendly and efficient. I feel bad for them having to deal with a branch manager, Kimberely Hilderbrand, who's so disrespectful and highly unprofessional and perhaps stressed out! The manager chewed this teller out right in front of me because she wasn't meeting her goal. She told the teller her job was on the line and maybe this is not the job for her. (Loudly)The teller was in tears.. the branch manager walked away and another teller stopped her to ask a question, she told her to consult the handbook... Never made eye contact with the teller. The employees are victims of unfair treatment in the workplace in the form of bullying, racial differentiation and even pure harassment. Employees are afraid to speak up.. but this branch manager needs to be trained again and possibly sent to anger management. I will never return again to that bank.

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