Bank of America

4673 Branch Locations
3.4 /10 109 Ratings
Verify if a check is good.
4673 Branch Locations
Main Office:
  100 North Tryon St
  Charlotte, NC 28202
About Bank of America

Bank of America was established on Oct. 17, 1904. Headquartered in Charlotte, NC, it has assets in the amount of $1,606,232,000,000. Its customers are served from 4673 locations. Deposits in Bank of America are insured by FDIC.

Established On:
  Oct. 17, 1904
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Institution Class:
  Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Bank of America Locations & Hours

4673 Bank of America Branch Locations
# of Branches
Arizona 142
Arkansas 22
California 910
Connecticut 134
Delaware 4
District of Columbia 25
Florida 568
Georgia 176
Idaho 3
Illinois 167
Iowa 6
Kansas 30
Maine 16
Maryland 156
Massachusetts 232
Michigan 126
Minnesota 2
Missouri 82
Nevada 68
New Hampshire 26
New Jersey 271
New Mexico 24
New York 301
North Carolina 158
Oklahoma 30
Oregon 63
Pennsylvania 62
Rhode Island 34
South Carolina 82
Tennessee 58
Texas 378
Virginia 138
Washington 179

Reviews & Feedback

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Rate This Bank:
3.4 /10 109 Ratings
Reviewer: hetal mita pritesh markand patel
Date: Oct. 16, 2018


Reviewer: Irene Larosa Moran
Date: Oct. 7, 2018

Good evening I have received a mail of the sender Kevin William THE DIRECTOR OF FUNDS CLEARANCE UNIT. of this bank saying to me that they assign an inheritance to me please put in contact

Date: Oct. 2, 2018

I received notice everyone with safe deposit boxes need to move them. would be helpful to let us know what other branches have them. like atlantic and a1a. Now when you call your local bank you cannot even get a live person..............

Reviewer: Anonymous User
Date: Oct. 2, 2018

Ying Ying: Please review the acct. that you have been handling and pay close attention to the amounts and people who want to have financial arrangements on the account and make modifications to the acct. I have not had any money from the acct. as of this date. I do not wish for this to proceed.

Reviewer: jean sweat
Date: Oct. 1, 2018

I need a change of address noted.. Jean sweat 2175 Williams hwy. Grants Pass Or 97527 My new e-mail is Phone # is 5412181667.. Have not received a statement for 3 months.

Reviewer: raymond de weever
Date: Sept. 30, 2018

My name is Raymond de Weever, a Dutch national living presently in the middle east but retiring very soon my question to you is simple I just want to know if I could open up a savings account in your banking system in the USA as a nonresident.
NOTE: If you need my passport copy I can provide this as required.
I appreciate your response on this matter

Yours truly
Raymond de Weever

Reviewer: Anonymous User
Date: Sept. 29, 2018

I have stopped going to this branch of BoA even though I live v close n have been a customer of BoA for 12 years now.
Only clients of Vietnamese ethnicity are helped here. Others only get a welcome smile.—looks good on camera.
I was running late n bank would close at 5 n it was 4,40 already— so I had to go to this branch.
My bother ‘s Cheque of BoA for $800 was not cashed. Manager on duty said deposit in ATM — I said I need cash now. I have Acc here n brother has Acc too . But no.

Reviewer: Shamrao Mahadu Nagare
Date: Sept. 28, 2018

Conversion of payment to me notification bank of America .
Mrs.Mcleod took time explaining clear but not problem solving please find soon.

1 /10
Reviewer: Jeanie Sell Latz
Date: Sept. 26, 2018

These reviews are embarrassing but my experience was similar. I was there with a 94-year-old woman who wanted a very simpler transfer--no one there knew how to help her. I would like an appointment with the manager to take care of this matter. Please respond since I have tried calling by telephone numerous times to be told by a recording that no one is available.

Reviewer: jose cua cklain
Date: Sept. 26, 2018

im still here...please dont try to kill me or murder me anymore,im tired of that please forgive me...please came on this is not funny to me i do have family too..just think about it......i will apreciate that.If you guys ar not going to give the money just leave alone...came on..please i beg of you to whom concern..please

Reviewer: Anonymous User
Date: Sept. 25, 2018

How about checking out how related everyone is to enter money from McGowan.

1 /10
Reviewer: Kristin
Date: Sept. 24, 2018

Can you give zero stars? Worst bank! Close the drive thru, use the atm they say. Great idea except withdrawal is “temporarily unavailable.” How is this customer service?
Chase I will be calling you.

1 /10
Reviewer: Liz
Date: Sept. 23, 2018

every time I go to this branch im always hoping that they would do better, but im wrong every time, the staff there does not know everything about customer service, they get mad and frustrated when you ask questions, then what the hell are you doing there if you don't like answering anything, i had one financial advisor to help me with my account and she was horrible, if she didn't like her job she needs to work somewhere else where she doesn't interact with customers because she sure doesn't have any people skills, working at a bank is all about customer service, so if you guys/girls (staff) in general don't like to talk or answer questions then find another job, horrible branch!!!!!!!

1 /10
Reviewer: Donna
Date: Sept. 19, 2018

WORST bank EVER! Our family has many accounts with BOA & after I used the ATM machine, I asked to use their restroom & was DENIED!! No public restroom! Without the public, you wouldn't be in business!

1 /10
Reviewer: Shamrao Mahadu Nagare
Date: Sept. 19, 2018

I want verification my notification of bank of America conversion of payment , and conversion charges is about 2,50,000 India rupees where is paid and check reality .

1 /10
Reviewer: Terri
Date: Sept. 18, 2018

My experience was horrific. The ATM took in my $2000, kicked out a folded $50 bill and failed to register the remaining monies. The manager inside informed me that it was too early for her to deal with my issue and refused to be of assistance (Constance K?); and another manager (Stevano) shrugged me off and told me to have a seat because she had an appt coming. I await the credit to my account and then I am promptly closing my acct at BoA thanks to the treatment I received from management- they made a stressful situation - ten times worse. No wonder they have a low rating . those designated as managers lack the skills to be even customer service representatives. They gave me s headache and I am still worried about my $2000 credit!

Reviewer: Anonymous User
Date: Sept. 16, 2018

Hi -- when will the B of A at 715 Blithedale in Mill Valley be open again and what will the construction project do?

1 /10
Reviewer: Anonymous User
Date: Sept. 13, 2018

The customer service here is horrible...there are never enough employees, the wait is always long, the ATM machines are often down, there is always some kind of issue or problem with performing transactions, the tellers (at least some of them) are abrupt and unfriendly...thinking of moving all my money...but I realize it is not necessarily Bank of America...maybe just this branch in Stafford, VA.

Reviewer: irene jordan
Date: Sept. 12, 2018

I believe I am a customer of this bank.i recently moved here from Romeo and I believe (my niece Rebecca godin) transferred what money was in Romeo here. if that is the case I do not drive am 88 and trying to balance month end with my check book but have no info on who used the account in august or sept and for what..... can I get a pirnted out copy of the 573 account and the 043 acct.. transactios....,.I I try to update those accts I am seeing a big fluctuation in money and have no notes as to who used what for what thee are only 3 of us on this acct Robert irene Jordan and Rebecca godin any help help I can get would be appreciated greatly thank you

10 /10
Reviewer: Peter Loiero
Date: Sept. 12, 2018

Always have an outstanding experience when i visit the homosassa branch.

Reviewer: Gwendolyn Parrilla
Date: Sept. 7, 2018

It was ok I need my routing number and account number please

Reviewer: Joyce Fernando
Date: Sept. 6, 2018

Would like to ask a question at the Wilmington, NC downtown Bank of America branch. Is there someone who can email me?
It is re: depositing a retirement check into my account.. I am away and it needs to be deposited by 9/15.

Reviewer: Anonymous User
Date: Sept. 5, 2018

refused me access to my safe box because there was a mistake committed by the bank employee who entered the account into the bank's computer system.

1 /10
Reviewer: Anonymous User
Date: Aug. 31, 2018

After waiting 15 minutes in line one of the male employees opened a window so I could cash a small check. He took the check and then was told he had a personal phone call and he walked away with my check and stood in view talking on the phone.I stood impatiently waiting while patrons who had been behind me in line were waited on and left. He stayed there for another 8 minutes on the before returning with my cash. Totally inconsiderate

9 /10
Reviewer: Anonymous User
Date: Aug. 28, 2018

Can speak chinese, which is good fo new immigrants

1 /10
Reviewer: Anonymous User
Date: Aug. 27, 2018

Only 800 number and automated -unable to proceed if no accounts there?!? Would be nice to have an approachable manager via phone to ans questions - then I might open an account

Reviewer: angela mclennan
Date: Aug. 26, 2018

dont now yet just checking yous out first

1 /10
Reviewer: Shamrao Mahadu Nagare
Date: Aug. 23, 2018

My foreign currency conversion and give me details about foreign currency position in India

Reviewer: Randy Chaney
Date: Aug. 22, 2018

Hi I suppose to contact a Brian moynihan about a trust. Information came from a lady named Mrs lucy ramlyn email can you please confirm this. Thank you.

1 /10
Reviewer: Anonymous User
Date: Aug. 17, 2018

This branch is pitiful, none of the drive up ATMs work, the front door has been boarded up for over three weeks, what is the problem, or is it this way only because majority of the people that use it Afro American? Why don't you care? Please help me understand!

6 /10
Reviewer: hetal patel
Date: Aug. 15, 2018


8 /10
Reviewer: hetal m patel
Date: Aug. 15, 2018


Reviewer: Jean Cool
Date: Aug. 13, 2018

It has been one of the worst I have ever had.

1 /10
Reviewer: Tiki Gilliam
Date: Aug. 10, 2018

This is the most ridiculous bank ever! Everyday, their atm’s are out of service, being serviced, down at this time, etc. This happens literally every damn time I come here, it’s so unsafe. The bank is packed with people waiting for service on a constant basis. I’ve never experienced this blatent lack of service to their clientele. Perhaps, if the neighborhood wasn’t so urban, one might think twice about this lack of service. If I could rate this location with a negative star, I would in a minute!

1 /10
Reviewer: Tommy hall
Date: Aug. 9, 2018

Went into Bank of America on US19 in Crystal River Fl. this morning to cash a check and was told there was no money and to come back the next day. On my way out teller told me I needed to remove my hat and sunglasses before coming in the building again. Bank of America gets one star from me and that is being gracious.

Reviewer: Claus-P. Schorr
Date: Aug. 9, 2018

Dear Ladies and Gentlemen,
In the meanwhile I got the PIN for using my Bank of America Debit card ending 9615. Thx a lot. However please let me know who is now my banking manager, as the former Mrs. Christine B. McMasters?
would be fine getting a message and and mailing adress, Thank you in advance,
Claus-P. Schorr

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

1 /10
Reviewer: Scott Phaneuf
Date: Aug. 2, 2018

can't get ahold of anyone trie for 2 hrs.

1 /10
Reviewer: patrick tosh
Date: Aug. 2, 2018

if i had money with bank of america i would take it out today.i tried to call to set up a safety box clearing appt and nobody answered the phone for 5 tries. terrible.

8 /10
Reviewer: Jacqueline Parker
Date: Aug. 2, 2018

My experience with this branch. The Customer Service was great. I like the fact that the manager came into the office an introduced herself. Mrs Mcleod took time a explained everything clearly. I think that I am going to like banking with Bank Of America.

Reviewer: susan williams
Date: Aug. 1, 2018


I have an account at this branch with my husband, we are English and are at present in England for 3 months, I cannot access my online banking, it keeps asking for my SSN which i do not have, I have never had a SSN and I have deleted my cookies on my laptop thinking that was the problem and still it asks for my SSN, please help as I need to access my account, my address on my account is 9821 Poplar Place, North Lake Park, Lake Nona 32827 can someone please help with this matter, or give me a number to put in for the SSN box

Reviewer: John
Date: Aug. 1, 2018

I wrote rent check and the money was taken out of my Chase bank account but BOA put a 15 day hold on it so my landlord couldn't get the money, BOA is a cheap ass bank. I may use the credit cards once in a blue moon but NEVER for anything else again.

1 /10
Reviewer: Bizhelp Business Services
Date: July 30, 2018

I went to this bank to cash a check that was drawn on an account at this bank. All my credentials were in order. My bank was too far away. I was told since I didn't have an account, I would have to pay $8 to cash it and wait an hour for the check, which was less than $100 to be verified. The teller also informed me this was standard protocol at all branches. This didn't make since to me so I called the branch in Olivette. I drove 30 mins. to that branch and it took about 8 mins to cash my little check. I feel this bank located in N. St. Louis is trying to railroad people into opening an account at this bank which historically has preyed on those in African American communities.

Reviewer: Anonymous User
Date: July 28, 2018

At the First Colonial Road Branch the small business specialist is only interested in how many new accounts she can open. There is no help with banking issues as this is not even in her wheelhouse to think beyond how many new accounts has been landed.

1 /10
Reviewer: Anonymous User
Date: July 28, 2018

Palma Sola Branch - no more drive thru and lobby closes at 5:00 on Fridays!

5 /10
Reviewer: Deb Frisco
Date: July 26, 2018

My visit to this bank today literally made my day. The customer service I recieved from the receptionist/troubleshooter at the door, was exemplary and an example of what perfect customer service looks like in action. I wish I knew her name but I hope she will be rewarded for her skill and warm personality.

10 /10
Reviewer: Samuel
Date: July 24, 2018

This is the best experience I have ever received from a bank branch. Everyone is great

1 /10
Reviewer: Anonymous User
Date: July 23, 2018

Everytime we go into this bank we leave feeling unappreciated as a long time customer since 1995.

Reviewer: Anonymous User
Date: July 22, 2018

Went to bank today , Saturday July 21,2018 and it was closed!
It is usually open 9-1pm.
Times were changed on door but I never was told or sent in writing, or email that this was coming.
Very unprofessional ....been a customer there ( that branch) since 1964!

Reviewer: Glenn Morgan
Date: July 20, 2018


1 /10
Reviewer: John doe
Date: July 19, 2018

Do not get a mortgage here, completely incompetent. Been a customer for 29 years. Won't be anymore. They screwed up my mortgage process so bad I went to another bank. What should I have expected, this is countrywide. The company that was the cause of mortgage crisis in 2008. I am making complaints to the federal regulatory office on banking practices. I should mention a few names on here, but I will not. But one thing I did do was to add there names to a national do not hire list for mortgage companies. Have a nice day, you cost me 5300.00. See you in court.

1 /10
Reviewer: Bio
Date: July 18, 2018

This bank needs to fire everyone. But the 1 Spanish lady. The white ladies are ignorant not helpful. Will leave you sitting 45 minutes to an hour to get a temporary card while someone does a whole mortgage their Bank does not take care of their customers.. Not even a hello or can I help..

1 /10
Reviewer: Maria Blalock
Date: July 17, 2018

I have been doing business with Bank of America for over 20 years. Today I went in to Bank of America in Schertz. Mind you I know most of the people there and they know me. Today I met a woman named Peggy. I needed to print out of my bank statements. But didn't understand or know how to do it from my phone. I didn't mind paying to have it printed out but she was so rude took my phone and said this is the way you do it. I told her that I did not know anything about computers or how to work my phone to print stuff out and send it by email. She kept being rude. I have never ever walked in to Bank of America in Schertz and be treated as rudely as I was today. If an elderly had come in to do the same thing it makes me wonder just how she would treat them. It disgusted me how she treated me. I will never speak or ask for help from her again.

Reviewer: Emily o Miranda
Date: July 17, 2018

I came to the branch to surrender my safe deposit key since I don't need it anymore. I cannot go there to have access to it, too far and difficult to me.
The gentleman that offered to help ,Manager ? said that I cannot have access to my safe deposit box since I owe money.
I explained to him that when I opened it years ago it was a free deal since we have(my husband and I) direct deposit and other business with the bank.
This was always respected.
Now ,last week I received a letter that I owe money, including a late fee. I want to surrender the key formally and this man said that in order to open and do it, I have to pay. I said "no", there is nothing there".
My husband ,Pedro Miranda, former judge and active attorney said that I should do this formally because we don't want to receive letters with pass fees since when we open the deal with access to the safe deposit box it was a free deal, and this is a contract.
Please help me to resolve this situation .

Reviewer: Joan Embden
Date: July 10, 2018

Hello. The Dallas Highway branch is my branch but this is an online issue. I have requested a 5-day in advance reminder for a due bill. I got a reminder today, July 10/18 for a bill that was due 7/7/18. Luckily, I have this payee on auto-pay so they got paid. But I am always interested in seeing exactly how much is being paid. Especially with this particular payee - Verizon Wireless. What happened with the reminder date?

1 /10
Reviewer: Anonymous User
Date: July 9, 2018

This bank manager Kelly is not worthy of being in charge of ANY financial institution. She is rude, condescending, and CLEARLY does not know what is going on in this branch. She was unable to speak intelligently on what had happened; even how services work. Sad that people think just because they are on a phone that they can speak to clients any way they wish. KELLY should be thanking ALL customers as WE are the ones that make her salary available to her.

Reviewer: Karen L Jelinsky
Date: July 9, 2018


can you please have the Personal Banker who assisted me Late Friday.. 7-6-18 email me ? She helped me out with a Blocked Card ** like at 4:50 pm , Thank you,


Reviewer: Anonymous User
Date: July 5, 2018

i own two hotels in town and i am using bank of america from 2004. i want to say not a good management. this branch is going downfall due to the management.

1 /10
Reviewer: Suzi Hahn
Date: July 5, 2018

This bank is absolutely the worst bank to do business with . I have had nothing but trouble trying to put money INTO my business account . Countless times they have given my employees problems when I have sent them with deposits. The latest one went with a filled out deposit slip , cash and he ID and was turned away she brought the cash back to the business and said for security reasons they would only let me deposit cash. I would give it Zero stars if I could

1 /10
Reviewer: Natalie
Date: July 3, 2018

Horrible. Nasty. Agressive. Condescending. The list goes on about how I was treated here. Very ridiculous, but I'm more than happy to move my money to another bank!

Reviewer: Anonymous User
Date: July 2, 2018

Attn: Ying Ying
I need for 10,000.00 a month set up on an acct. to be stopped. The amount should not have been issued because of a tape that it was associated with. It was intended for another person.

5 /10
Reviewer: Alice peters
Date: July 1, 2018

Excellent service. Everyone in this branch is absolutely wonderful. Yuly and her team makes Bank of America my bank of choice.
Thank you

1 /10
Reviewer: Anonymous User
Date: June 27, 2018


Reviewer: Robert A Collins
Date: June 25, 2018

I may be moving to a senior living facility within the year in the Kingwood area , I am a retired officer of BOA and would like your email address so I can communicate with the Branch Manager before I move to the area, my email is above so please get back with me,
the Managers name and email address, would appreciate it, Thanks RAC

Reviewer: Arun Mistry
Date: June 23, 2018

Please do not deal with this bank or complain to Customer Service because JENNIFER MONTES who is the manager owens this bank.
All relationships managers or other people working in this BOA has no power over Jennifer, they are just dummies.

P.S. I am on the facebook. Phone, 669 300 4080,

Reviewer: Frank
Date: June 20, 2018

My question is whether your branch in Bullhead City is closing.
I’m in Kingman Arizona where this branch is closing at the end of July 2018.

1 /10
Reviewer: Tina Bell
Date: June 13, 2018

Apparently this bank wants you to do ALL of your banking yourself. If I wanted to bank this way there would never be a need to enter into the lobby of the bank.
The window is never open. The lines are long, Employees and management walking around only will to show you how to use the ATM to make a deposit or do some other type of banking yourself. What's the point of having a bank if its never convenient for me to use. I simply tried making a deposit into my daughters account. I needed ID to put cash into her account. Unreal, planning to take every coin I have OUT of this bank. Bank of America you have gone way down! Elderly people DO NOT want to do all their banking on their own NOR do they want to stand outside at a ATM making deposits and so on. Seriously, speaking of the Lorton, VA Branch 8994 Lorton Station Blvd.

Reviewer: Anonymous User
Date: June 13, 2018

The worst bank in the world. Head teller/manager is rude, condescending and just plain nasty.
No one answers the phone, been trying for an hour!

Reviewer: Gary R Murray
Date: June 13, 2018

I have been trying to call the Edwardsville location for an hour and no one will answer. Keep getting put on automated system. Could you call me at 314-837-6867

4 /10
Reviewer: Brian E. Walls
Date: June 13, 2018

I would like to schedule an appointment for Monday, June 18, 2018 @ 14:00 hours to open a savings account with debt card. Thank you for your assistance. (704)345-2201.

1 /10
Reviewer: Anonymous User
Date: June 11, 2018

Used the Apalachee Parkway branch in Tallahassee, FL and was treated like a criminal because I tried to cash a check! Is that really a crime for non account holder to cash a check?? The acting manager(African-American lady) was pretty rude to me. I felt like a criminal and feel like she treated me like that because I’m white. I do not appreciate this behavior and neither do the account holders that wrote me the check that caused them an inconvenience! I will be sure to let everyone know about the employees that you hire and support!

Reviewer: Anonymous User
Date: June 11, 2018

Change info. of your NEW hours online PLEASE!!! You close @4:00 now, not 5:00 now :(

Reviewer: darrin edward mcduffey
Date: June 10, 2018

im hoping you would know

1 /10
Reviewer: Anonoymous
Date: June 9, 2018

I went into the south Tryon branch on Friday June 17, 2018 to cash a check for work completed from a Bank of America customer. I approached the teller with 2 forms of proper ID, aware of the $8 fee, customer had plenty of money to cover the check, check was filled out correctly, and the date was correct. The teller went to the manager and came back to inform me they were not going to cash the check for me. When I asked them the reason, this is the response I get----we do not have to give you a reason other than we are not cashing it. This is nothing but discrimination because there was NO reason at all not to cash the check. They did not even try to call the customer, I had to go outside and call him and he had try come up there and cash his own check for me.

Reviewer: Marcia Blagdon
Date: June 6, 2018

What is going on with the ATM on Grey Street?
Been there twice and it is not working.

Reviewer: Anonymous User
Date: June 4, 2018

We had

Reviewer: Dino Gletzakos
Date: June 2, 2018

Very happy please have V.P. email me..

1 /10
Reviewer: Anonymous User
Date: June 1, 2018

Ladera Ranch branch is awful. There is ALWAYS a line, not enough tellers, everyone in line discusses the lack of appropriate tellers, and the branch manager does NOTHING except walk around & apologize for the wait. She is ridiculous & when confronted about the lack of accountability or change, she is dismissive. MAKE A CHANGE!

Reviewer: Anonymous User
Date: June 1, 2018

It would be nice if this bank had more than 1 teller. Today they had zero.

Reviewer: Anonymous User
Date: May 31, 2018

The branch doesn't have the local phone #. Called to ask for a general question, but it seems to be no way to talk to a person. The automated system asked for whole bunch of questions, just wasting my time, hang up instead.

Reviewer: Rona H Mendelsohn
Date: May 30, 2018

Andrea Vice at the Wisconsin Avenue, NW, branch has been extremely helpful to me. I want to extend my thanks to her for her excellent service.

Reviewer: Robert F Jacobs
Date: May 30, 2018

I am in Thailand, my home equity payment is do on June 6th. I cannot pay online don't have checking acct with boa. I can pay when I get home on June 8th.

Reviewer: Freddy alcivar
Date: May 26, 2018

Por favor ayudenme con mi numero de cuenta quiero depositar yo estoy en ecuador y quiero saber si mi cuenta esta activa xk ase años no le doy movimiento cualkier cosa a mi correo gracias

Reviewer: Freddy alcivar
Date: May 26, 2018

Ayudenme con mi numero de cuenta mas imformacion a mi correo quiero deepositar un dinero yo estoy en ecuador

1 /10
Reviewer: Anonymous User
Date: May 24, 2018

Really pathetic customer service

1 /10
Reviewer: michael taylor
Date: May 24, 2018

They wasn't helpful (2604 central park avenue yonkers)for future referrence treasury department if the medallion stamp for the minor account may not be at your site . all that was needed was a letter from your bank and a notary .Dont be quick to give excuses or not assist the customer and move on !congratulations on your baby but during bankers hour don't tell the customer to go to manhattan!

7 /10
Reviewer: mike schaefer
Date: May 23, 2018

Please have midway dr. san diego, branch call me at 213 479 6006.
I just want to order 100 $2.00 bills, without having to go there to order.

I will then go pick up the new currency; thank you.

Reviewer: Dharma B Shakya
Date: May 22, 2018

I have a regular checking account & saving account in the Bank of America,
Lancaster, PA. Since there was no more BOA office there I opened up my account in 161 Cambridge Street, Boston in 2017.
I have been receiving the bank statement regularly. Thank you for that service.
My niece from Ohio transferred ISD1/- (one only) in my Name and checking account in your bank. But I did not get any information as to whether this money has ben received and credited in my account. Please email me at once. Thank you very much. More money is to be transfered from Ohio in my name and account. So. I am stuck until you inform me. Best regards. Dhamra B Shakya Regular Checking A/C No. 4460-2011-9739.

7 /10
Reviewer: Steven Snedeker
Date: May 21, 2018

Sharon Fiske,has a bank account with your bank an she passed away two months ago an John Rann has been triing to get her money an she was a good friend of mine that k you please close her account. Thank you.

Reviewer: Steven Snedeker
Date: May 21, 2018

Sharon Fiske,has a bank account with your bank an she passed away two months ago an John Rann has been triing to get her money an she was a good friend of mine that k you please close her account. Thank you.

Reviewer: Lucien Viola
Date: May 20, 2018

I am having problems with my account as I cannot make transfers or get my balance on Internet. I would urgently like to know how to solve this problem.
thank you for your help,
Lucien Viola

Reviewer: Rolf Wipraechtiger
Date: May 18, 2018

My experience with this bank is very bad. Mr. Brian MOYNIHAN, Chairman of the Board of BANK OF AMERICA is denying me access to an inheritance of more than USD 11'000'000.00 (accrued interest not inclueded). He has broken already 2 times his promises to pay me out this money. Furthermore he always invents new requirements, like dormant account, not complying with the regulation in USD to declare an active account as a dormant account. The minium period of inactivity in USA must be 2 years. How is it possible that somebody like him can be chairman of the board of directors if he is not able to count. His bank has issued on 17.09.2016 a certificate of deposit in favour of my late customer, who declared me to him as her next of kin. This is clearly a bank acctifity. Add 2 years to this date and you arrive at 17.09.2018 a date well in the futur. This proofs clearly, that he does not care of the rules and regulation valid in USA. He is acting as he is the owner of this money. But he is not.

Reviewer: Anonymous User
Date: May 17, 2018

I would like to cancel the transaction I made yesterday May 16 with Ryan.Please cancel the investment contract made on May16 thank you RosaLaguer Rosa

1 /10
Reviewer: Anonymous User
Date: May 14, 2018

Horrible service this morning. Had to wait 45 minutes to cash a check. Over 20 people on line and one teller

10 /10
Reviewer: Smithg996
Date: May 12, 2018

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10 /10
Reviewer: Smithf358
Date: May 12, 2018

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10 /10
Reviewer: Smitha889
Date: May 12, 2018

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Reviewer: Arun Mistry
Date: May 11, 2018

Whom so ever it may concern,
Reference to my previous feedback I have to say that Manager Jennifer Montes is the hinderence to carry out transections for customers.She insists for original driving licence and does not accept copy of it or Original ATM card of Bank of America,or social security number.She is rigid and such managers will be obstruction in smoothly functioning of the bank.No employee would like to talk against manager. I have the feeling that such managers be removed from this center which is located in heavily populated area.I will continue to write till she is removed from this center.

10 /10
Reviewer: Mary N. Garcia
Date: May 11, 2018

Continuation of last feedback. You may reach me at 505 946 9253 or 505 988 9821 ext. 253. This ID is very important to my livelihood. Thank you very much!

Reviewer: Mary N Garcia
Date: May 11, 2018

I was there checking my account balances at the kiosk outside the bank last evening at approximately6:30-6:45. I may have dropped my government ID in the parking lot. I was parked in the lot adjacent to the bank on the east side next to the handicapped parking space. Please look at surveillance for me please!!!

10 /10
Reviewer: Monika Klar
Date: May 9, 2018

I had only the best experiences with this place (Hellertown ). I had some rather complicated business with some international transfers and the bank manager was able to help me with everything.
I rather go directly to this place, even so it's a 20 minute drive, than trying to call bank of america (main phone service) for anything. I can never manage to get past the phone robots

10 /10
Reviewer: Mikaele Tikoiyanuca (Fiji)
Date: May 9, 2018

Hi, Im Mikaele Tikoiyanuca of Fiji just want to know whether MRS CHRISTY RANSON my beloved friend ..has a deposits amount with you now in your Bank.

She still admitted at the Royal London Hospital...been seven months now..

I just need a cofirmation from you.

Thank you.

Yours faithfully
(Mrs Christy Ranson 's beloved friend)

Reviewer: Carla young
Date: May 7, 2018

Do y'all have a bank manager or president by the last name Cooper

Reviewer: Ron
Date: May 7, 2018

This branch is the worst branch ever they always keep customer waiting in a long line and dont open extra window open

Reviewer: Karine s Arzumanyan
Date: May 5, 2018

maintenance of the main ? Service , 18120 Sherman way.code?

Reviewer: Rob G
Date: May 5, 2018

Horrible Service every single day Biggest problem corporate closes the south branch so only one branch left and the lines are BRUTAL EVERY SINGLE DAY. All day long. Its horrible service.

Reviewer: Arun Mistry
Date: May 5, 2018

I am happy with staff.Particularly Becky,Cesar,Amy and James.
But on tuesday 1st. May 2018 Jenifer Montes who was sitting on teller counter and who is also Officer treated me like dust.Bank servives because of customers but she has no respect for customer.The incidence happened as narrated below....
I went because she called me to cash money of my card.I showed her copy of my Driving licence, social security number and original ATM card and Credit card. She insisted for original driving licence and did not do the transection and I had to go back.Today 4th. may James did my transection and gave me money.I request Jenifer being removed from this center IMMEDIATELY.

10 /10
Reviewer: Credit Repair
Date: May 4, 2018


8 /10
Reviewer: Sarah
Date: April 30, 2018

People are nice and helpful.

2 /10
Reviewer: Anonymous User
Date: April 30, 2018

Never have enough drive thru tellers 1 person running 2 lanes even have 3rd lane but never open

10 /10
Reviewer: Janice R Henry
Date: April 26, 2018

I am saddened to learn that this branch is closing. All the employees have been gracious.

1 /10
Reviewer: Fatma Benchouk
Date: April 25, 2018

One teller for a big long line

1 /10
Reviewer: Alan
Date: April 24, 2018

This branch never answers their phone

1 /10
Reviewer: Anonymous User
Date: April 24, 2018

A tall caucasian male with a beard was extremely rude and disrespectful to me. I have lived in Maryland for many years, and this was the first time I experienced outright racism. I will be going back just to find out his name and file a formal complaint with the Better Business Bureau and BOA Headquarters.

2 /10
Reviewer: Anonymous User
Date: April 23, 2018

On hold for 15 plus minutes to speak to a representative to get bank wire information... :-(

1 /10
Reviewer: David Crocker
Date: April 22, 2018

23 days (15 business days) waiting on Bank of America to refund $88. Up to 4 people taking “ownership” and no resolution yet.

Reviewer: Yolanda
Date: April 18, 2018

Went to the 115 Rt. 50, Mays Landing, NJ 08330 location and its no longer there. Have they moved to another location?

1 /10
Reviewer: William Pickron
Date: April 17, 2018

I am extremely upset with Bank of America. Froze my account (which I've had for decades) with no notification to me. Find out its because my wife had not submitted some security info, although she was never notified (I was and provided it a month or so ago). I repeat, she was never notified. Come back from an international trip and account frozen. No phone call, no email...nothing. Unbelievable they can do this! So long Bank of America

1 /10
Reviewer: Jasael
Date: April 6, 2018

Albert Tarzimanov at Beverly Hills branch is rude and unprofessional. He doesn't know what he is talking about. He kept intrupting me while I was talking. I believe he was high while he was talking to me. I asked to speak with his manger and he said he is in charge!!! He is only the banker. I want back to the teller and she revered me to the manager and he resolved my problem very quickly.
I don't understand why BofA is not checking it's employees....
I think they are too big and they don't care

1 /10
Reviewer: Anonymous User
Date: April 5, 2018

Today was my first experience at the Fig Garden location. As I stood in line, I overheard a prior customer asking questions from a teller who was extremely rude and short. I said a silent prayer that I would NOT have to deal with her. Unfortunately, today was NOT my lucky day. The other teller left the counter and I was faced with RUDE RENEE!! I greeted her with a smile, she was short with her Hello. Never once did she ask the purpose of my visit or how she could help me? She could have been having a bad day, WE all Do, but perhaps she should have remained in the breakroom or gone home with a tummy ache instead of mistreating people the way that she did. She was one of the rudest tellers that I've ever dealt with in my life. How can you work in Customer Service with a Pucker Face?? Never AGAIN will I return to face RUDE RENEE!! SHE's rude!!

Reviewer: Mary Helms
Date: April 4, 2018

I have been to this bank several times in the past few days only to find them closed each time. Has this Bank of America closed its doors? I need to know so I can find another bank.

Reviewer: Kathleen Womack
Date: April 3, 2018

I have been using your bank for about two years. I use to use Fort Caroline Branch but it was closed. I find your bank is always very crowded and you seldom have more than one teller working. I have spent more than 30 minutes in line to just make a deposite. Today I tries to use the teller machine and it would not identify my checks and they were Merrill Lynch checks No Vistar checks. Last time I tried to use the teller machine it broke down in front of me. I have moved. Large amount of my money out of your bank in the past two months because of this. There is no reason for you to keep people waiting like this. When I left your bank today( not able to get help) there were 15people waiting at the teller line and teller machines and only one teller working. When I asked for help at the teller machine the man at the teller cage told us we would get help soon but that never happened. I spoke to another officer and found where your closest bank was and asked to speak to a manager and he said there was not one on duty. He said the one teller working the window was the only person we could speak to and he was too busy. We left and went to the Cobble Stone branch and were waited on at once as we entered the bank. I hate to think I must drive 8 to 10miles to do business with your bank. We have be a customer since befor Barnett was your bank. What a disappointment your service is at the Regency branch. Can’t you correct this. I would love to hear from someone who can tell me this will be corrected

Reviewer: Kathleen Womack
Date: April 3, 2018

I have been using your bank for about two years. I use to use Fort Caroline Branch but it was closed. I find your bank is always very crowded and you seldom have more than one teller working. I have spent more than 30 minutes in line to just make a deposite. Today I tries to use the teller machine and it would not identify my checks and they were Merrill Lynch checks No Vistar checks. Last time I tried to use the teller machine it broke down in front of me. I have moved. Large amount of my money out of your bank in the past two months because of this. There is no reason for you to keep people waiting like this. When I left your bank today( not able to get help) there were 15people waiting at the teller line and teller machines and only one teller working. When I asked for help at the teller machine the man at the teller cage told us we would get help soon but that never happened. I spoke to another officer and found where your closest bank was and asked to speak to a manager and he said there was not one on duty. He said the one teller working the window was the only person we could speak to and he was too busy. We left and went to the Cobble Stone branch and were waited on at once as we entered the bank. I hate to think I must drive 8 to 10miles to do business with your bank. We have be a customer since befor Barnett was your bank. What a disappointment your service is at the Regency branch. Can’t you correct this. I would love to hear from someone who can tell me this will be corrected

Reviewer: Anonymous User
Date: April 3, 2018

Seems an appointment is not available all week. We need to meet with Stephanie from your banking center. Please have her give us a call tomorrow morning at 512/251-9993. We talked a week or two ago and at that time had no issues, but now we really do. Please give us a call back.

Reviewer: kathleen gaffney
Date: April 3, 2018

Extremely difficult to reach someone on the phone using 8004321000 or 9737438719. I've been a customer for over 35 years and this is the first time I've made a complaint. April 3, 2018

Reviewer: Anonymous User
Date: March 29, 2018

The service at this branch is the slowest! A large turn-over.

Reviewer: Anonymous User
Date: March 28, 2018

Does anyone answer a telephone at any of your locations?

Reviewer: anita
Date: March 28, 2018

pls give me swift code of branch

Reviewer: Mr. Greg David
Date: March 28, 2018

I like to have some business conversations with your bank (Chicago branch).
Please inbox me via my email address above.
Regards !

1 /10
Reviewer: Anonymous User
Date: March 27, 2018

The absolute worst B of A branch. Lobby and drive thru always slow at any time during the day. Be prepared to wait even if you’re the only customer in the place or in drive thru.

1 /10
Reviewer: Anonymous User
Date: March 26, 2018

Here, Policy over rides compassion & empathy, in addition to customer loyalty.

Date: March 24, 2018


1 /10
Reviewer: Anonymous User
Date: March 24, 2018

I have been a customer for over 30 years and the service at the Olney Branch of Bank of America has continued to go downhill the past few years. There is usually one teller waiting on customers both inside and at the drive up window. Often times there are 5 or more cars waiting outside for service. The one teller available is usually efficient and knowledgeable but CANNOT handle 10 customers at once. The manager is useless! He sits at his desk making personal phone calls and insists that customers make appointments to see him even though he is not waiting on anyone. I recently went inside to have a form notarized and there were no customers inside. The manager was spinning in his chair as he laughed on a personal phone call. When I asked to have my paper notarized, I was told that I would have to return NEXT WEEK after making an appointment with the manager! I went to another bank in town and the manager was called back from his lunch to notarize my paper. I don't know if the Olney, MD branch should even be given one star!

Reviewer: Daniel Garris
Date: March 22, 2018

After 35 years I will be closing my accounts and credit card.
This Bank returned a check from another Bank unpaid. I tried to
get assistance from "relationship manager" Wanda McGrath but refused
to help me and was very arrogant.

Reviewer: anonymous
Date: March 19, 2018

The worst service ever. They had almost 6 people working and they were standing in the lobby and talking.
13 people were in the line waiting and looking for the service. Only one bank teller was working in the rush hour. On top of that Miss Olga had an attitude when I had suggested her to ask for others to help her out. Instead of apologizing she said You came on the last minute maybe. I was just suggesting her. I have been to other locations but never had any problem. They always have more than one bank teller especially when its busy. I have always seen other cashiers helping out the other when it's needed.

Reviewer: Anonymous User
Date: March 16, 2018

My question is if you are an America can you have access to your account in Dubai?

Date: March 14, 2018

Hello .its me shiwa prasad upreti from Nepal.May I get information about Mrs. Grace Ranson's account ,She told me that she had informed bank to transfer 3.7 million dollars on behalf of me.

1 /10
Reviewer: JPH
Date: March 8, 2018

B of A in Newport coast is a well appointed, clean, and comfortable bank situated in a beautiful upscale shopping center. Regrettably it is also a time sucking black hole of inefficiency. If you would ever like to feel as your time is meaningless and completely without value, visit this branch. The lines are short and the applied ineptitude on the part of the staff is literally without comparison. Took over an hour to open a personal checking account, and I wasn't even able to order checks because after being there for an hour I had to go back to work. It was for the best though, because I closed the account after visiting a few times and having the same experience with routine matters.

Reviewer: Lynda Gregg
Date: March 7, 2018

You have or had several bank employees at state branch that liked extra accounts to mine and moved my money then took it and eliminated the extra accounts. You need a back up system for customer fraud. How many other customers I wonder did your own account rep Rob. Thanks Milana Babayan Jessica Smith and for being so good at forging and not your job. Thanks BofA for trying to hide what you already knew

Reviewer: Alvaro
Date: March 7, 2018

Good night.
Can you please send me the SWIFT code fron Florida Indialiantic CITY please?
I need to receive a international transfer.
If not I will call tomorrow. Thank you for that help.

Reviewer: Anonymous User
Date: March 6, 2018

Very helpful tellers and well kept office conditions. Overall pleasant!

Reviewer: vilmar diniz correa
Date: March 5, 2018

por favor,pode informar se o senhor Moodinna Jonson trabalha em seu banco?
vilmar diniz correa.

Reviewer: Caroline
Date: March 5, 2018

Dear Sir;
I was deeply disappointed on City Bank (San Diego branch 8813 Villa La Jolla),My son he is a customer of your bank, but his account was blockade three weeks. He had been told that he had not update his information. but he did. In this period he can’t pay any bills in credit card or take out money from his savings account. For a foreign student, no family, no any relatives. How he can afford his daily life in San Diego? He went to the City Bank (San Diego branch) many times, but no one can tell him how and how long he can open his account and get back his money.
As a mother, I’m angry & anxiety, I hope your bank open his account again as soon as possible.

Your sincerely
Caroline Cheang
5th March 2018

1 /10
Reviewer: Terrell bennett
Date: March 2, 2018

I rarely have to make bank deposits in person and I thank god I don’t. This branch is horrendous! The customer service is subpar and the wait is never less than 40 minutes for a simple cash deposit. I went to chase for other banking needs and it was quick, courteous and effective.

Reviewer: JG
Date: March 1, 2018

Bank of America branch located at 515 Seventh Avenue, NYC has 13 work places for tellers, but only 2 of them are open, no matter how busy they are.
A crowd of customers are patiently waiting on a huge line for service. The management doesn't care! When I asked the management about this situation, I was given ridiculous excuses (for example, "other employees are busy doing other things", "We will close remaining 11 windows"). The two tellers (that were working hard trying to cope with the work flow) were really nice, however.

Maybe Bank of America is going bankrupt, if they cannot afford to have more tellers in one of the main branches of the NYC?

This is not the only branch of Bank of America that is not organized and poorly managed. To tell the truth, I have never seen a well organized service in Bank of America! Highly recommend to choose other bank that values the customers.

1 /10
Reviewer: Elaine P
Date: March 1, 2018

Terrible wait for service. Not enough employees. One teller scrambling between drive up window & counter in bank. The specialists sitting in their comfy seats not helping with the high volume.

Reviewer: Anonymous User
Date: Feb. 27, 2018

They never answer the phone

Reviewer: Anonymous User
Date: Feb. 26, 2018

This branch has the worst customer service I have ever experienced

Reviewer: Anonymous User
Date: Feb. 26, 2018

This branch has the worst customer service I have ever experienced

Reviewer: Roi Ballard
Date: Feb. 25, 2018

I ordered a AAA Credit Card and didn't know it was issued from the Bishop BofA
branch. I want to stop that card now !
Roi Ballard, Bishop Ca 760-387-2744

Reviewer: inno
Date: Feb. 25, 2018

kudos for the tallers

Reviewer: Robert Gorton
Date: Feb. 24, 2018

B of A failed miserably in its closing of the Georgetown bank. I was told a few times that there would be an ATM close by (in Georgetown). That has not happened, and they suggest I drive to Haverhill for an ATM. I now drive to Danvers, a good hike, but better than driving to Haverhill and it's traffic. I am a long time B of A customer, and a disappointed one. Am closing in on age 86, a bum knee, and needed at home.

Thank you!

Why hasn't the bank erected an ATM in town, as I was told by two bank employees they would?

Reviewer: Anonymous User
Date: Feb. 21, 2018

This place is like a morgue. One teller. The worst is that the drive-thru is closed for banking. It was very convenient to use the drive-thru. For us who have a little trouble getting around, going into the bank to do business is not the best way to go.
Really wish you would consider opening the drive-thru, at least a couple day a week.
Thanks for listening.

1 /10
Reviewer: Anonymous User
Date: Feb. 20, 2018

This place is such a joke....the manager laughed at me
After I told her of all the problems I've been having.
I'm closing my account..and cancelin my credit card
...please the only way to show businesses like this they
Can't treat us like this is to start closing accounts.
Then they'll start paying attention and start treating us
Like valued customers instead of just taking advantage
Of us..

Reviewer: Anonymous User
Date: Feb. 17, 2018

No one will answer the telephone!

Reviewer: Michael Weldon
Date: Feb. 16, 2018

Without warning, my account was closed - virtually eliminating my ability to pay local businesses or to fun many charities.

Reviewer: Rhonda Enyart
Date: Feb. 9, 2018

I tried calling the Hayward branch on Mission Blvd. 510-787-8115 on the morning of 2/9/2018 and no one would answer the phone. On hold for approximately 20 minutes. Finally gave up.

7 /10
Reviewer: Brian Mckinney
Date: Feb. 8, 2018

I was up there today and I noticed that both of the side ATMs were gone I was wondering if they are being replaced or if they got stolen or something

Reviewer: jacinta hyland
Date: Feb. 7, 2018

I need a member of this bank to contact me as soon as possible in regards to FRAUD

10 /10
Reviewer: Ann m cimino
Date: Feb. 2, 2018

I hope this gets to Erika! Yazmina Silva helped me today at the Delancy location and went above and beyond to answer my questions. I didn’t wait long at and she was so pleasant and easy to talk to. I don’t often write to tell about a good experience but she stood out and it’s so very much appreciated! Thanks for your time

Reviewer: Anonymous User
Date: Feb. 1, 2018

I want one please EMAIL to contact you about my ypotiesi

Reviewer: Emmanuel arcilla
Date: Feb. 1, 2018

I have an with your bank and i am trying to make a deposit thru my local bank here in the philippines. Before i can make a telgraphic transfer which i often do. The bank requires a swift code so they can wire the money. Can you please email to me the swift code ? Many thanks.

1 /10
Reviewer: Lucas Galatian
Date: Jan. 20, 2018

Recently (two weeks ago) I have forwarded three email address to this branch concerning my sister’s account, till this far I have not received any response. Pls help me.

1 /10
Reviewer: Anonymous User
Date: Jan. 20, 2018

Visited 01/19/2018.... Horrible bank!!!

Professionalism is not at this location!!!

Reviewer: Susan
Date: Jan. 5, 2018

Horrible bank!!!!!!
Can’t say enough bad things about the people or their service!!!!

No stars!!!!

Reviewer: Susan
Date: Jan. 5, 2018

Terrible customer service, no one answers the phone and when my young daughter went to cash her check from her grandmother she was given as a Christmas gift they charged her $8 fee. Really??
A child???!

1 /10
Reviewer: Anonymous User
Date: Jan. 2, 2018

I don't know why I keep going back to this bank, as historically it always has a long line for a teller. Today, in fact, there was only one teller, who at some point needed to spend a lot of time with a customer, which I understand. But what I don't understand is why they only have one teller, especially with a long waiting line. And, to make matters worse, no one seems to care. Specifically, when I went to talk with the manager (Mr. Abraham), he just shrugged it off and said in a very disrespectful manner, "It won't get any better - there's only one teller. I was thinking that someone in the bank could have, at the time when all the customers were getting quite anxious and wondering what was going on, come out to the lobby and explain the situation - you know, some PR 101. A very disgruntled customer!

Reviewer: Anonymous User
Date: Dec. 27, 2017

Need more tellers! Always one real teller and then two teller automatic machines, but you still have to wait at those sometimes. Needs at least one more teller during the busy hours from lunch to closing.

10 /10
Reviewer: Anthony Eke
Date: Dec. 26, 2017

I am interested in knowing and getting the permanent address of this bank.
Thank you for your co-operation.

1 /10
Reviewer: Anonymous User
Date: Dec. 26, 2017

The brunette teller is one of the most condescending people I've ever seen in customer service. Every time I go in there she has something snarky and rude to say to me or another customer. It's like it's impossible for her to say anything without it being insulting. Next time I'm going straight to the manager to complain right in front of her face. Enough is enough. Maybe she shouldn't working with the public. She's clearly not happy with her job. 12/26/2017

10 /10
Reviewer: Cindy
Date: Dec. 19, 2017

Very nice branch. Internal settings are nice. Staffs are warm and helpful. Strongly recommended.

2 /10
Reviewer: Anonymous User
Date: Dec. 19, 2017

Staffs had attitude. As a customer, I didn’t feel I was welcomed, especially when you were taking out money.

Reviewer: Anonymous User
Date: Dec. 18, 2017

I love Bank of America however on 12/14, I was very displeased with the customer service at the window. The teller was very unfriendly and seemed to be annoyed that I had more than one transaction. I usually receive an email about my experience and for this date I didn't receive an email. I haven't had this type of interaction previously with Bank of America so I was a little taken back and felt I should contact the bank to make you aware. This is very disturbing to me.

1 /10
Reviewer: William Bray
Date: Dec. 16, 2017

Totally incompetent staff, clearly no training and their "experts" don't have a clue about the services they offer. Simple small business account made difficult / complex to the extent that the staff member had to call the headquarters to understand how to pay the credit card each month. On top of that twice this year I travelled to Europe and put notices on my accounts and both times my cards didn't work and were cancelled leaving me stranded in Europe. This may be a big bank but they are simply incompetent, under-trained buffoons. I will be relocating my accounts to a bank that both cares and has competent staff.

1 /10
Reviewer: Anonymous User
Date: Dec. 1, 2017

no one to answer the phones, or schedule an appointement.

Reviewer: Ruby T. Bell
Date: Nov. 30, 2017

Terrible experience - I was unable to communicate by phone with the branch on Route 130 in Willingboro, NJ to find out the status of my safe deposit box rental payments. The phone number was not made available to me. I live in Florida, and I am unable to travel to NJ to find the response to simple questions like, "Is my rental payment up to date? If it is not, what is owing?"

If I cannot call the branch, can someone at the branch contact me and respond to my question? I do not want to receive a message that my box has been emptied!

Ruby, T. Bell, EdD

Reviewer: Art Atkinson
Date: Nov. 30, 2017

I have called your location for the last 30 minutes and can not get a human being to answer any phone during normal business hours. I am so frustrated with your lack of availability to just take my call. Horrible customer service.

Reviewer: Horacio Ariasmd
Date: Nov. 26, 2017

I want to get on line

Reviewer: Evelyn J Barth
Date: Nov. 12, 2017

I got a phone call about a meeting tomorrow at the Prince Frederick branch. I won't be making it but there was no option on the phone or online to let you know. That needs to change. There should be a number or e-mail to let you know when someone can't make it so people can be responsible!

2 /10
Reviewer: Anonymous User
Date: Nov. 8, 2017

Long wait, arrogant dismissive people

1 /10
Reviewer: Glen
Date: Nov. 2, 2017

Crap service here. I went in just now to cancel my lost debit card and when I told my situation to the teller he laughed at me. I’m not sure what about loosing my card was funny to him but I wasn’t laughing. I sat down to see a banker and after 10 min or so bankers came out to help the other clients who arrived after me. When I expressed that I was First I was ignored by the banker. If this wasn’t a joint family account I would be considering canceling my account. Waked out.

10 /10
Reviewer: Jaimen Joaquin Dominiquez
Date: Nov. 2, 2017

Excellent service and wonderful tellers.
Is Alejandra Sanchez still the manager,she is a excellent manager
I am Board of Directors of California Hispanic Chamber of Commerce of Alameda County
Thank you for your support.

Reviewer: Anonymous User
Date: Oct. 18, 2017


Reviewer: Anonymous User
Date: Oct. 12, 2017

bank was closed columbus day and construction was apparent. No advance notice given depositors. Cannot get a live person to talk to today. I need to speak with an agent today. Not very good customer service. 732-0445.

Reviewer: Sharon Fales
Date: Oct. 5, 2017

Everyone at this branch in Apollo Beach works very hard to do an excellent job and are always welcoming. My complaint is the way the parking lot is being painted. Sounds silly unless you understand my logic. 1. A handicapped person would use the drive through ATM-or want a space at the entrance door. 2. Instead the handicapped spaces are in front of the walk up ATM and so they would have to walk further to go into the bank. I, on the other hand, am 70, use the walk up ATM predominantly, and have to now walk further--all the time. Do you want me to come inside? Use the drive through? What behavior are you pushing? Sharon

10 /10
Reviewer: Kathleen M. Cartwright
Date: Oct. 3, 2017

I am writing to ask the name of the manager at the Bank of America branch in Brighton Michigan. A wonderful employee named Ursala went above and beyond to assist me last summer. I have had four surgeries over the summer. Ursala was kind enough to come out to the car to check me and my ID to complete a transaction that normally clients must come in to the bank to complete. I was ever so grateful to her as walking following my surgeries caused me great distress. I would like to send a letter to the manager regarding my appreciation of her assistance. I just don't know to whom to address the letter. Please advise me.

Thank you very much.

Kathleen Cartwright My email address is included.

2 /10
Reviewer: Julie
Date: Sept. 30, 2017

I need to cancel my appointment, but no one is picking up the phone at the branch.

Reviewer: Anonymous User
Date: Sept. 28, 2017

bad customer service , wouldnt give me the details of a foreign currency exchange or transfer me to someone that could , felt like i was getting the runaround

10 /10
Reviewer: Lorelei Lisa Bobby
Date: Sept. 26, 2017

Kudos to Ms. Darlean Brewer !! I've had the pleasure of working with Ms Brewer several times, and her professionalism goes above and beyond. Too often we write or call because of problems, but never to give a compliment. I'm here to tell you that Ms. Brewer is an asset to Bank of America, not only for her professionalism, but also because of her overall attitude. She listens and addresses your needs, and always with a smile.

1 /10
Reviewer: Anonymous User
Date: Sept. 23, 2017

Bank is no longer located at that address

2 /10
Reviewer: allan
Date: Sept. 22, 2017

Always slow and difficult to work with. I have been with BOA for more than twenty years. While I still have an account. I do most of my business with other banks. Suntrust has much better customer service.

5 /10
Date: Sept. 10, 2017

I am the director of NILDHARA LIMITED in India. I have incorporated my Company in New Jearcy in the name of NILDHARA USA INC. and I got Tax I'd no also. Please send me email I'd of Edison Branch to contact for Opening a Business Account...

Reviewer: notary?
Date: Sept. 8, 2017

do you have a notary?

Reviewer: Gretta Green
Date: Aug. 22, 2017

I am very upset that you can not get anyone to answer a phone at Bank of America!! You can to make an appointment to ask a simple question!! Ridiculous that they don't think we have better things to do with our time then to come in to the bank during working hours to try to get an answer to your banking questions!!! Why is their time more important then their customers????
Just bad service at a great price to the consumer!! BofA needs to be ashamed

Reviewer: Mehrzad Mehmandoost
Date: Aug. 6, 2017

Hello, My name is Mehrzad Mehmandoost. I am reaching you because of an issue with the wire transfer. My company Amec Foster Wheeler, which is located outside the USA tried on July 27 to sent a wire transfer money to my account. But the account number they sent the funds to was incorrect (i.e it was sent to 5860 1148 16). It did not have complete 12 digit the account numbers. It was missing the 11 at the end. My account number is 5860 1148 1611. They said they sent a call to their sending bank HSBC. They company also advised that I contact my bank as well to expedite the return of funds. They are waiting to the fund retrieval before they can act.

I am asking that Bank of America to facilitate return of the fund back ASAP so they re-try again to send to the correct account number. You help and cooperation in the matter is greatly appreciated.

Thank you,

My address:
Mehrzad Mehmandoost
6215 Canyon Run Ct.,
Katy, TX 77450
H: 281-829-7094
C: 281-889-9447

Reviewer: Chris
Date: Aug. 3, 2017

Closing hours for the Beaumont location (256 Dowlen) is a LIE.

They close at 3 PM. Web site states 4 PM.

Wasted gas driving over there for nothing.

Why 3? Just to upset people?

Why not 6pm? (normal human hours)

Reviewer: Nikolay Matvienko
Date: July 26, 2017

I'm Nikolay Matvienko, I am the holder of a debit card in the Bank of America. But I'm not in the United States. I'll be back only in December 2017.
Every month I have to pay $ 5 for using the account. But I do not use the account and do not use the card because I'm in Ukraine.

Cancel my card, please, and close my account.
Please close my account.
Account number 483063818660
Card number 4117 7339 7144 8178 is valid until 04/20
I registered the 160 Whitman Rd Rochester NY 14616

Reviewer: Bev Sansum
Date: July 21, 2017

I met with Sheldine Jean Baptiste this morning to resolve an issue of a fraudulent charge. Not only did Sheldine resolve that issue, but went above and beyond to educate me as to other Bank of America options. Sheldine was knowledgeable, friendly, and courteous. I hope that Bank of America is appreciative of such a competent and likable representative.
Thank you, Sheldine.
Bev Sansum

10 /10
Reviewer: LaDell R. Stonecipher
Date: July 15, 2017

Excellent! Friendly, welcoming, very pleasant & helpful with every detail of my new account. No waiting in line. Service was immediate.
She covered everything, including the zip code on my new P.O. Box! She saved my return trip to check why area & P.O. zip codes were different?
She helped alot with details. I am glad I didn't try doing this online. I have my notes to refer to. (a Sr. Citizen)

Reviewer: john michael schaefer
Date: July 14, 2017

your service is horrible, please call me at 213 479 6006 now, I have good accounts at 1140 E. Desert Inn, which I can sometimes find a human at, but NEVER at 4626 S. Md Parkway.

j. michael schaefer

1 /10
Reviewer: Beveely
Date: July 14, 2017

I rushed after work to pick up my Mother at assisted living nearby to bring in to open a checking account. I agree it was 4:45 pm but I'm a single Mom trying to Work and take care teenage children and my elderly Mother. I arrived sweaty from getting the wheelchair out of my car to transfer my mom into the chair to bring her inside. My Mom had a large check from retirement she wanted to deposit and move all her other accounts to Bank of America at another time. The Bank of America teller told me that he did not have time to open an account and I would have to make an appointment to come back another time. I almost cried because he has no idea what it takes to get a person in a wheelchair to go anywhere. I'm so dissatisfied and sad as Bank of America has my $340,000 !

1 /10
Reviewer: Elizabeth ansel
Date: July 13, 2017

Very rude and inconsiderate. I tried to get a check for over 5000 cashed from brick city title at Bank of America the issuing bank. They said they'd cash it had me sign it then fingerprint it. Then said they could not clear it with brick city and refused to call the correct number for clearance. All those women were rude and unhelpful. At Bank of America. Fuck them.

1 /10
Reviewer: Anonymous User
Date: July 10, 2017

Garbage service. I went in because the atm seized my deposit and put a hold on it. When I went I to the branch to ask what happened, I was given a number to call and that was that. Called the number and it was the wrong department.

It is by far the worst attitude and service I have ever experienced.

Reviewer: Anonymous User
Date: July 7, 2017

no one will answer the phone

Reviewer: Anonymous User
Date: June 20, 2017

Answer the damn phone!

Reviewer: Anonymous User
Date: June 10, 2017


1 /10
Reviewer: Teresa Young
Date: June 2, 2017

Absent of Customer Service

3 /10
Reviewer: kathy
Date: May 27, 2017

It's frustrating they changed Thier hours and used to be open till 6pm Fri and 1pm Sat now Its 5Pm Friday's and 12 noon Sat and I can't make it in time to do my business with bank that requires going inside to bank.This is very frustrating

Reviewer: Suzanne Hooper
Date: May 25, 2017

Someone needs to answer the phone at your bank. This is CRAZY!

I've tried yesterday and again this morning (I've called 8 times in the past 1 1/2 hrs. and no one could take a customer call.

Times like these, I understand why people are moving their $$$ to other banks!

Reviewer: Anonymous User
Date: May 23, 2017


Reviewer: Anonymous User
Date: May 12, 2017

Worst service ever most incompetent people /no one in the bank knows anything about cashing checks ,do not bank here

1 /10
Reviewer: Michael Sarno
Date: April 21, 2017

I walked into this bank on 3-25-17, about 12:40pm, I asked the bank manager to help me get bank copies of a few checks and she said "we don't do that"! I said if the bank doesn't help its customers where are we going to get our banking information?? I also said my request for this banking information is very important, it could save an IRS Audit, please help me with my request to find copies of theses checks. She looks at me and says Get out of my bank, I kick you out of my bank, she kept saying it over and over! Then the manager walks with me as I leave the bank, and I am very willing to leave,,, And I hear her say to the security officer, Get him! Get him! How shameful can you get! I didn't do anything wrong,,, She embarrassed the security officer, Bank Of America and herself! Please don't let her close my account, Please look into this, I am the victim in this case, not the aggressor, thank you Michael

10 /10
Reviewer: Judith
Date: April 5, 2017

I have bank with Bank of America for several years and it has been great. Since I have moved to Desoto I have chosen that banking center for my transactions. Veronica Garcia is my Relationship Manager she is amazing she has great customer service and always goes above and beyond to resolve any problems or answer any questions I could have.

1 /10
Reviewer: Anonymous User
Date: April 5, 2017

This is the worst bank in the Bay Area. There is always a line and someone standing around with a clip board who is useless. One such waste-of-space, named JP, was totally flippant when I complained about the eleven person line. He answered that it was the end of the day. The guy ahead of me asked, "why not have more than two tellers on then?" Jp responded with a smirk, " Well, we are hiring" and walked away. I asked what his job was after I was assured he was not a manager and was told, "he helps people like with the atm." I called to complain and was asked to wait 33 to 49 minutes. Bank at Chase, there is never a line and it is open until 6:00.

1 /10
Reviewer: Anonymous User
Date: March 24, 2017

I do my banking at 5pm, and in most cases there is only ONE teller servicing both the lobby AND the drive-up window. At first, I thought it was a temporary staffing problem but now it's obvious that it's a permanent situation. I will consider changing banks - both personal and business.

8 /10
Reviewer: Gayla Schmitz
Date: March 8, 2017

In 2012, two gentlemen at the Bank of America (Brookside branch) were very helpful as we closed out the account for my uncle and aunt, B.B. and Delores Delaney. We also emptied the contents of the safe deposit box and closed it.

However, now we are receiving an invoice to pay for the 2017 safe deposit box 396-8 rental fee. We have not received any statements since we closed out the box until now. Please let me know if you need further information.

Gayla Schmitz
Guardian/Conservator of Beverly Byron and Delores T. Delaney

1 /10
Reviewer: Anonymous User
Date: March 6, 2017

This is the worst branch to go to. Extremly rude and umprofessional. Would rather drive the distance then deal with the witch that works here.

Reviewer: Divina
Date: Feb. 24, 2017

can someone call me at 905 2573628
on the military road branch

1 /10
Reviewer: Hawa Koroma
Date: Feb. 23, 2017

I am a Licensed Associate Counselor for the State of New Jersey and I work part-time as a direct support professional for individuals with developmental disabilities at YAI-NIPD (National Institute for People with Disabilities). The individuals I serve at my part-time agency frequently bank with this particular Bank of America in Westwood, NJ for personal banking or cashing checks. Today I had the most heartbreaking experience of discrimination with the supervisor and my disabled clients.
The supervisor continuously approached us while cashing checks with a bank teller. She asked me several questions about who the consumers bank with and attempted to make my individuals open bank accounts, which is not an appropriate decision I can make for my consumers. (I am not a rep payee).
Following this, my four consumers were done with cashing their checks and we were approached by the supervisor again while walking out of the bank. She stated, "it would be courteous for you to call before you people come here because you hold up my line and my real Bank of America clients left because of you. Next time call so I can open up another teller, since they are not Bank of America clients."
I responded and stated, " I did not know there was a protocol for non BOA clients that want to simply cash a check. And one of my client's actually used his BOA account. Are you saying we are not welcome here?"
Before I can finish my sentence, the supervisor cut me off and stated, "Well you are not real clients so call. I'm just trying to be polite."
I proceeded to tell her, We were only in the line for 10 minutes and there were no customers. (which I should not have to explain to her)
She even stated she recognized our consumers because we are frequent customers. My clients grew frustrated because they knew they were being discriminated for their developmental/intellectual disabilities. I just can not believe how this is a stigma-free area and this supervisor was discriminating on our clients. She did not even realize one of the consumers used their BOA accounts to cash his check. Why does it matter if a person that walks in AFTER us and leaves because he can not be patient for a simple transaction. After filing a complaint and other co-worker came back from the same bank and stated the same supervisor told him not to go to the bank teller. She instructed him to use an ATM machine. (There were no customers in the bank as well.) She recognized him from our agency too. I just hope this gets handled properly, as individuals with disabilities may not have the proper advocacy in the community. I can only imagine how many other individuals she refused to serve or harassed while banking. I am embarrassed for her because she lacks manners, empathy, and professionalism. I am sure Bank of America does not hold this behavior to their policies and standards. and FYI (I am a BOA customer too, which I did not have to reveal to her. You can bet I would never bank there again.)

Hawa Koroma, MA, LAC

1 /10
Reviewer: Anonymous User
Date: Feb. 10, 2017

You are charging me excessive fees! I deposited 150.00 last night does not even show up! Had overdraft protection you still charged me 70.00 in fees! I want these fees reversed

Reviewer: Anonymous User
Date: Feb. 8, 2017

Yesterday, in the howling wind and rain, I and another person were waiting for our bus. It was 7:25 a.m. The Regional Transit shelter was beyond inadequate protection given the constantly shifting winds, so we stood under the eaves at the bank. No one was there; the bank was not open; we were not blocking entrance nor egress; and our bus was less than 5 minutes out. Nevertheless, the security guards came around the corner of the building and one got extremely officious and told us we had to leave the external premises. "This is private property!" It would have been excellent community relations if he had left us alone in the lee shelter from the winds and rain. We were obviously working people, not transients and not campers. Instead, he chose to exercise his little bit of power and make our morning less pleasant. I suggest that you talk about the very important intangible asset called "goodwill" to all of your staff. It goes a long way.

Reviewer: Habib Rahman
Date: Feb. 2, 2017

No one picks up the phone on the web site.

Reviewer: Anonymous User
Date: Jan. 25, 2017


Reviewer: Anonymous User
Date: Jan. 20, 2017

Looking for a bank in Lake Wales. Interested in a debit card/checking privileges and minimum balance and monthly service fees.

Reviewer: Michael
Date: Jan. 17, 2017

I have 2 accounts with this branch for over a quarter century, one personal account and one business account. And two mortgage accounts in the last 3 years. It has been a smooth sailing business relationship until it closed the merchant window, constant long line built up, and unfriendly customer service by the current bank manager, I stopped going to this branch but I do hope that things will be improved in the near future.

Reviewer: Anonymous User
Date: Jan. 11, 2017

the phone number listed on the website for B of A branches in laguna and Bruceville, Elk Gorve are not functional-doesn't transfer to branch-always busy

Reviewer: Anonymous User
Date: Jan. 10, 2017

this branch used to have nice and pleasant bankers. their current employees are lazy and unprofessional.

Reviewer: Anonymous User
Date: Jan. 10, 2017

Albert Tarzimanov is nasty , racist and rude. I can't believe BofA hired this guy. he is anti sematic. unbelievable

Reviewer: Anonymous User
Date: Jan. 5, 2017

People who only has less than 195 should not have to pay A 12.00dallor fee its not fair plus people who are on fixed incomes shouldn't have to pay. Fee's neither

Reviewer: Anonymous User
Date: Jan. 3, 2017

i really missthe forest oaks branch!!!!

Reviewer: Larry Jensen
Date: Dec. 28, 2016

You were a fine bank and I enjoyed your service. But I have not been your customer for several years. Yet, from B of A, Wilmington, DE I continue, annually, to get a safe deposit billing notice, now totalling $354. I long ago cancelled this box. Please rescind and straighten out Wilmington.
Best regards,
Larry D. Jensen, 106 Rose Lane, Belmont, CA 94002

10 /10
Reviewer: jose rivas
Date: Dec. 10, 2016

mi nombre es jose rivas ,les escribo por que soy una persona mayor y fui al banco de ustedes que se encuentra en la 5350 west flagler st y es posible que se me alla quedado mi billetera el lunes dia 5 de este mes de diciembre y fue asi y la encontraron me la guarden y yo paso este lunes por ahi.gracias por su ayuda y que dios los bendiga

1 /10
Reviewer: P Ables
Date: Dec. 7, 2016

Place your funds in this bank at your own peril.

Reviewer: Anonymous User
Date: Dec. 5, 2016

called 2 times about stolen card both times waited over 1 1/2 hrs and no one picked up just muzak ....unprofessional

5 /10
Reviewer: Donnie Johnson
Date: Nov. 29, 2016

Everyone was very helpful.

8 /10
Reviewer: Amelia DeCapua Johnson
Date: Nov. 28, 2016

This branch has been showing a high degree of professional customer care.
I wish to thank all members of this team for an attentive work.
Amelia DeCapua Johnson

Reviewer: MRagland
Date: Nov. 9, 2016

My husband went to the drive in to deposit an IRS CHECK into my account with both our names and my acct # on it. The teller said we both had to be there even though we have done this many times before and he was DEPOSITING - no money back - into MY account.. We went together back up and then she said we had to come into the bank - couldn't deposit from the drive in. We went in to a long line and I asked to see the manager because I was taking time from my job to DEPOSIT this check. She said that "oh" we didn't need to come in after all. Teller said she was "confused" because I wanted to see a manager... but my request to see a manager was AFTER she had us come in. She was jerking us around. Manager was "unavailable" so I left my number for he/she to call. No call back. The worse Customer Service ever.

Reviewer: Anonymous User
Date: Sept. 28, 2016

My account was at this branch. Which physical branch took over these accounts?

1 /10
Reviewer: Cliente
Date: Sept. 23, 2016

Lamentable el servicio al cliente de las cajeras. Todas atienden al publico de mala gana, hacienda malas caras, parece que les molesta trabajar. No tienen que hacer nada mas que estar sentados y attender al publico y les molesta ir atras a buscar cambio cuando les hace falta. Falta de etica, profecionalismo y predisposision para con el public. Pesimo servicio. Parece Hialeah. Visito el banco casi a diario y siempre es igual.

2 /10
Date: Sept. 2, 2016


2 /10
Reviewer: Anonymous User
Date: March 9, 2016

I usually do online banking and the times I had an occasion to go inside a bank.. It was Bank of America, 2800 Oswell St., Bakersfield, CA. The tellers are friendly and efficient. I feel bad for them having to deal with a branch manager, Kimberely Hilderbrand, who's so disrespectful and highly unprofessional and perhaps stressed out! The manager chewed this teller out right in front of me because she wasn't meeting her goal. She told the teller her job was on the line and maybe this is not the job for her. (Loudly)The teller was in tears.. the branch manager walked away and another teller stopped her to ask a question, she told her to consult the handbook... Never made eye contact with the teller. The employees are victims of unfair treatment in the workplace in the form of bullying, racial differentiation and even pure harassment. Employees are afraid to speak up.. but this branch manager needs to be trained again and possibly sent to anger management. I will never return again to that bank.