|20045 Ashbrook Commons Plaza|
|Ashburn, VA 20147|
|Large Map & Directions|
|Aug. 29, 2005|
|Mon:||09:00 AM - 05:00 PM|
|Tue:||09:00 AM - 05:00 PM|
|Wed:||09:00 AM - 05:00 PM|
|Thu:||09:00 AM - 05:00 PM|
|Fri:||09:00 AM - 06:00 PM|
|Sat:||09:00 AM - 12:00 PM|
|Oct. 17, 1904|
|FDIC Certificate Number:|
|Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)|
Reviews & Feedback
Can’t say enough bad things about the people or their service!!!!
Terrible customer service, no one answers the phone and when my young daughter went to cash her check from her grandmother she was given as a Christmas gift they charged her $8 fee. Really??
I don't know why I keep going back to this bank, as historically it always has a long line for a teller. Today, in fact, there was only one teller, who at some point needed to spend a lot of time with a customer, which I understand. But what I don't understand is why they only have one teller, especially with a long waiting line. And, to make matters worse, no one seems to care. Specifically, when I went to talk with the manager (Mr. Abraham), he just shrugged it off and said in a very disrespectful manner, "It won't get any better - there's only one teller. I was thinking that someone in the bank could have, at the time when all the customers were getting quite anxious and wondering what was going on, come out to the lobby and explain the situation - you know, some PR 101. A very disgruntled customer!
Need more tellers! Always one real teller and then two teller automatic machines, but you still have to wait at those sometimes. Needs at least one more teller during the busy hours from lunch to closing.
I am interested in knowing and getting the permanent address of this bank.
Thank you for your co-operation.
The brunette teller is one of the most condescending people I've ever seen in customer service. Every time I go in there she has something snarky and rude to say to me or another customer. It's like it's impossible for her to say anything without it being insulting. Next time I'm going straight to the manager to complain right in front of her face. Enough is enough. Maybe she shouldn't working with the public. She's clearly not happy with her job. 12/26/2017
Very nice branch. Internal settings are nice. Staffs are warm and helpful. Strongly recommended.
Staffs had attitude. As a customer, I didn’t feel I was welcomed, especially when you were taking out money.
I love Bank of America however on 12/14, I was very displeased with the customer service at the window. The teller was very unfriendly and seemed to be annoyed that I had more than one transaction. I usually receive an email about my experience and for this date I didn't receive an email. I haven't had this type of interaction previously with Bank of America so I was a little taken back and felt I should contact the bank to make you aware. This is very disturbing to me.
Totally incompetent staff, clearly no training and their "experts" don't have a clue about the services they offer. Simple small business account made difficult / complex to the extent that the staff member had to call the headquarters to understand how to pay the credit card each month. On top of that twice this year I travelled to Europe and put notices on my accounts and both times my cards didn't work and were cancelled leaving me stranded in Europe. This may be a big bank but they are simply incompetent, under-trained buffoons. I will be relocating my accounts to a bank that both cares and has competent staff.
no one to answer the phones, or schedule an appointement.
Terrible experience - I was unable to communicate by phone with the branch on Route 130 in Willingboro, NJ to find out the status of my safe deposit box rental payments. The phone number was not made available to me. I live in Florida, and I am unable to travel to NJ to find the response to simple questions like, "Is my rental payment up to date? If it is not, what is owing?"
If I cannot call the branch, can someone at the branch contact me and respond to my question? I do not want to receive a message that my box has been emptied!
Ruby, T. Bell, EdD
I have called your location for the last 30 minutes and can not get a human being to answer any phone during normal business hours. I am so frustrated with your lack of availability to just take my call. Horrible customer service.
I want to get on line
I got a phone call about a meeting tomorrow at the Prince Frederick branch. I won't be making it but there was no option on the phone or online to let you know. That needs to change. There should be a number or e-mail to let you know when someone can't make it so people can be responsible!
Long wait, arrogant dismissive people
Crap service here. I went in just now to cancel my lost debit card and when I told my situation to the teller he laughed at me. I’m not sure what about loosing my card was funny to him but I wasn’t laughing. I sat down to see a banker and after 10 min or so bankers came out to help the other clients who arrived after me. When I expressed that I was First I was ignored by the banker. If this wasn’t a joint family account I would be considering canceling my account. Waked out.
Excellent service and wonderful tellers.
Is Alejandra Sanchez still the manager,she is a excellent manager
I am Board of Directors of California Hispanic Chamber of Commerce of Alameda County
Thank you for your support.
YOUR HRS ARE NOT GOOD AT ALL WHO CLOSED DRIVE THRU AT 5 EVERY ONE GETS OF AT 5 PM AND GOES IN TO WORK AT 8 AM WHAT SMART PERSON SET THIS DUMB HRS YEP DO WORK. TILL 5 PM.
bank was closed columbus day and construction was apparent. No advance notice given depositors. Cannot get a live person to talk to today. I need to speak with an agent today. Not very good customer service. 732-0445.
Everyone at this branch in Apollo Beach works very hard to do an excellent job and are always welcoming. My complaint is the way the parking lot is being painted. Sounds silly unless you understand my logic. 1. A handicapped person would use the drive through ATM-or want a space at the entrance door. 2. Instead the handicapped spaces are in front of the walk up ATM and so they would have to walk further to go into the bank. I, on the other hand, am 70, use the walk up ATM predominantly, and have to now walk further--all the time. Do you want me to come inside? Use the drive through? What behavior are you pushing? Sharon
I am writing to ask the name of the manager at the Bank of America branch in Brighton Michigan. A wonderful employee named Ursala went above and beyond to assist me last summer. I have had four surgeries over the summer. Ursala was kind enough to come out to the car to check me and my ID to complete a transaction that normally clients must come in to the bank to complete. I was ever so grateful to her as walking following my surgeries caused me great distress. I would like to send a letter to the manager regarding my appreciation of her assistance. I just don't know to whom to address the letter. Please advise me.
Thank you very much.
Kathleen Cartwright My email address is included.
I need to cancel my appointment, but no one is picking up the phone at the branch.
bad customer service , wouldnt give me the details of a foreign currency exchange or transfer me to someone that could , felt like i was getting the runaround
Kudos to Ms. Darlean Brewer !! I've had the pleasure of working with Ms Brewer several times, and her professionalism goes above and beyond. Too often we write or call because of problems, but never to give a compliment. I'm here to tell you that Ms. Brewer is an asset to Bank of America, not only for her professionalism, but also because of her overall attitude. She listens and addresses your needs, and always with a smile.
Bank is no longer located at that address
Always slow and difficult to work with. I have been with BOA for more than twenty years. While I still have an account. I do most of my business with other banks. Suntrust has much better customer service.
I am the director of NILDHARA LIMITED in India. I have incorporated my Company in New Jearcy in the name of NILDHARA USA INC. and I got Tax I'd no also. Please send me email I'd of Edison Branch to contact for Opening a Business Account...
do you have a notary?
Mildrid was very RUDE. I understand policies and having to follow them. However, I recently had my person stolen again and therefore did not have an I.D. or debit card to make a cash deposit into my account. It was already a really frustrating situation since I had to go through the process of getting all of my cards situated again. But when I went to make a cash deposit I had my expired I.D. (luckily I saved), my account number, my mobile banking, and could verify in every way possible. I ordered my replacement I.D. online which had no picture and literally just said "temporary license" at the top. I have to wait for my debit card and new i.d. to come in the mail.. so at this point I don't have much to work with. She comes back and says, "I can not make this deposit because your I.d. is expired." I let her know that it was all I have because my purse was recently stolen and that they had let me do a deposit before. (Mind you, I am only making a $200 deposit) She said, "No they didn't. That is not possible." I was a little shocked that she is basically calling me a liar.. but replied "Yes I have at this branch." and she said "Well, it's not happening today." then put my cash down with my expired i.d. and said "Make sure you count it before you leave" and walked away. I was literally in shock. I have had Bank of America for roughly 11 years. My co-worker that was with me was just as shocked at how rude the lady was and stated how thankful she was that she does not bank with Bank of America. I called customer service and talked to a manager and found that it was not against bank policy given my circumstances to help me make a deposit. I was able to go to another branch and make the deposit who not only helped me but actually greeted me with a smile when I came into their bank. I will continue to post on social media, am looking to move my accounts and will continue to file complaints against this branch because this unacceptable. There is a way to talk to your customers and that was not it.
I am very upset that you can not get anyone to answer a phone at Bank of America!! You can to make an appointment to ask a simple question!! Ridiculous that they don't think we have better things to do with our time then to come in to the bank during working hours to try to get an answer to your banking questions!!! Why is their time more important then their customers????
Just bad service at a great price to the consumer!! BofA needs to be ashamed
Hello, My name is Mehrzad Mehmandoost. I am reaching you because of an issue with the wire transfer. My company Amec Foster Wheeler, which is located outside the USA tried on July 27 to sent a wire transfer money to my account. But the account number they sent the funds to was incorrect (i.e it was sent to 5860 1148 16). It did not have complete 12 digit the account numbers. It was missing the 11 at the end. My account number is 5860 1148 1611. They said they sent a call to their sending bank HSBC. They company also advised that I contact my bank as well to expedite the return of funds. They are waiting to the fund retrieval before they can act.
I am asking that Bank of America to facilitate return of the fund back ASAP so they re-try again to send to the correct account number. You help and cooperation in the matter is greatly appreciated.
6215 Canyon Run Ct.,
Katy, TX 77450
Closing hours for the Beaumont location (256 Dowlen) is a LIE.
They close at 3 PM. Web site states 4 PM.
Wasted gas driving over there for nothing.
Why 3? Just to upset people?
Why not 6pm? (normal human hours)
I'm Nikolay Matvienko, I am the holder of a debit card in the Bank of America. But I'm not in the United States. I'll be back only in December 2017.
Every month I have to pay $ 5 for using the account. But I do not use the account and do not use the card because I'm in Ukraine.
Cancel my card, please, and close my account.
Please close my account.
Account number 483063818660
Card number 4117 7339 7144 8178 is valid until 04/20
I registered the 160 Whitman Rd Rochester NY 14616
I met with Sheldine Jean Baptiste this morning to resolve an issue of a fraudulent charge. Not only did Sheldine resolve that issue, but went above and beyond to educate me as to other Bank of America options. Sheldine was knowledgeable, friendly, and courteous. I hope that Bank of America is appreciative of such a competent and likable representative.
Thank you, Sheldine.
Excellent! Friendly, welcoming, very pleasant & helpful with every detail of my new account. No waiting in line. Service was immediate.
She covered everything, including the zip code on my new P.O. Box! She saved my return trip to check why area & P.O. zip codes were different?
She helped alot with details. I am glad I didn't try doing this online. I have my notes to refer to. (a Sr. Citizen)
your service is horrible, please call me at 213 479 6006 now, I have good accounts at 1140 E. Desert Inn, which I can sometimes find a human at, but NEVER at 4626 S. Md Parkway.
j. michael schaefer
I rushed after work to pick up my Mother at assisted living nearby to bring in to open a checking account. I agree it was 4:45 pm but I'm a single Mom trying to Work and take care teenage children and my elderly Mother. I arrived sweaty from getting the wheelchair out of my car to transfer my mom into the chair to bring her inside. My Mom had a large check from retirement she wanted to deposit and move all her other accounts to Bank of America at another time. The Bank of America teller told me that he did not have time to open an account and I would have to make an appointment to come back another time. I almost cried because he has no idea what it takes to get a person in a wheelchair to go anywhere. I'm so dissatisfied and sad as Bank of America has my $340,000 !
Very rude and inconsiderate. I tried to get a check for over 5000 cashed from brick city title at Bank of America the issuing bank. They said they'd cash it had me sign it then fingerprint it. Then said they could not clear it with brick city and refused to call the correct number for clearance. All those women were rude and unhelpful. At Bank of America. Fuck them.
Garbage service. I went in because the atm seized my deposit and put a hold on it. When I went I to the branch to ask what happened, I was given a number to call and that was that. Called the number and it was the wrong department.
It is by far the worst attitude and service I have ever experienced.
no one will answer the phone
Good morning...i have been made aware that my account has been hacked. I have been trying to get my account information changed but i cannot get through 772 489 4036. I am in Canada . Could someone please call me at 613 732 5303 ? It is urgent.
Answer the damn phone!
THIS BANK SUCKS..LONG LINE'S WITH 1 TELLER AT WINDOW AN BROKEN ATM MACHINES EVERYDAY..DUMM CRACK HEAD LOOKING MGR NAMED SULEY CAN'T RUN A DAMM BANK ..THEY MAKE BLACKS MAKE APPOINTMENTS AND ONLY TAKE CARE OF THERE OWN DUMM MINICIANS PEOPLE..LOL CLOSED MY ACCOUNT 2 WEEKS AGO..IF I CUD GIVE IT ZERO STARS ON RATING I WUD..GO TO CHASE BANK.
Absent of Customer Service
It's frustrating they changed Thier hours and used to be open till 6pm Fri and 1pm Sat now Its 5Pm Friday's and 12 noon Sat and I can't make it in time to do my business with bank that requires going inside to bank.This is very frustrating
Someone needs to answer the phone at your bank. This is CRAZY!
I've tried yesterday and again this morning (I've called 8 times in the past 1 1/2 hrs. and no one could take a customer call.
Times like these, I understand why people are moving their $$$ to other banks!
COULD YOU TELL ME IF YOU HAVE CANADIAN DOLLARS AVAILABLE? I AM A BOA CUSTOMER. NO ONE PICKS UP INCOMING CALLS
Worst service ever most incompetent people /no one in the bank knows anything about cashing checks ,do not bank here
I walked into this bank on 3-25-17, about 12:40pm, I asked the bank manager to help me get bank copies of a few checks and she said "we don't do that"! I said if the bank doesn't help its customers where are we going to get our banking information?? I also said my request for this banking information is very important, it could save an IRS Audit, please help me with my request to find copies of theses checks. She looks at me and says Get out of my bank, I kick you out of my bank, she kept saying it over and over! Then the manager walks with me as I leave the bank, and I am very willing to leave,,, And I hear her say to the security officer, Get him! Get him! How shameful can you get! I didn't do anything wrong,,, She embarrassed the security officer, Bank Of America and herself! Please don't let her close my account, Please look into this, I am the victim in this case, not the aggressor, thank you Michael
I have bank with Bank of America for several years and it has been great. Since I have moved to Desoto I have chosen that banking center for my transactions. Veronica Garcia is my Relationship Manager she is amazing she has great customer service and always goes above and beyond to resolve any problems or answer any questions I could have.
This is the worst bank in the Bay Area. There is always a line and someone standing around with a clip board who is useless. One such waste-of-space, named JP, was totally flippant when I complained about the eleven person line. He answered that it was the end of the day. The guy ahead of me asked, "why not have more than two tellers on then?" Jp responded with a smirk, " Well, we are hiring" and walked away. I asked what his job was after I was assured he was not a manager and was told, "he helps people like with the atm." I called to complain and was asked to wait 33 to 49 minutes. Bank at Chase, there is never a line and it is open until 6:00.
I do my banking at 5pm, and in most cases there is only ONE teller servicing both the lobby AND the drive-up window. At first, I thought it was a temporary staffing problem but now it's obvious that it's a permanent situation. I will consider changing banks - both personal and business.
In 2012, two gentlemen at the Bank of America (Brookside branch) were very helpful as we closed out the account for my uncle and aunt, B.B. and Delores Delaney. We also emptied the contents of the safe deposit box and closed it.
However, now we are receiving an invoice to pay for the 2017 safe deposit box 396-8 rental fee. We have not received any statements since we closed out the box until now. Please let me know if you need further information.
Guardian/Conservator of Beverly Byron and Delores T. Delaney
This is the worst branch to go to. Extremly rude and umprofessional. Would rather drive the distance then deal with the witch that works here.
can someone call me at 905 2573628
on the military road branch
I am a Licensed Associate Counselor for the State of New Jersey and I work part-time as a direct support professional for individuals with developmental disabilities at YAI-NIPD (National Institute for People with Disabilities). The individuals I serve at my part-time agency frequently bank with this particular Bank of America in Westwood, NJ for personal banking or cashing checks. Today I had the most heartbreaking experience of discrimination with the supervisor and my disabled clients.
The supervisor continuously approached us while cashing checks with a bank teller. She asked me several questions about who the consumers bank with and attempted to make my individuals open bank accounts, which is not an appropriate decision I can make for my consumers. (I am not a rep payee).
Following this, my four consumers were done with cashing their checks and we were approached by the supervisor again while walking out of the bank. She stated, "it would be courteous for you to call before you people come here because you hold up my line and my real Bank of America clients left because of you. Next time call so I can open up another teller, since they are not Bank of America clients."
I responded and stated, " I did not know there was a protocol for non BOA clients that want to simply cash a check. And one of my client's actually used his BOA account. Are you saying we are not welcome here?"
Before I can finish my sentence, the supervisor cut me off and stated, "Well you are not real clients so call. I'm just trying to be polite."
I proceeded to tell her, We were only in the line for 10 minutes and there were no customers. (which I should not have to explain to her)
She even stated she recognized our consumers because we are frequent customers. My clients grew frustrated because they knew they were being discriminated for their developmental/intellectual disabilities. I just can not believe how this is a stigma-free area and this supervisor was discriminating on our clients. She did not even realize one of the consumers used their BOA accounts to cash his check. Why does it matter if a person that walks in AFTER us and leaves because he can not be patient for a simple transaction. After filing a complaint and other co-worker came back from the same bank and stated the same supervisor told him not to go to the bank teller. She instructed him to use an ATM machine. (There were no customers in the bank as well.) She recognized him from our agency too. I just hope this gets handled properly, as individuals with disabilities may not have the proper advocacy in the community. I can only imagine how many other individuals she refused to serve or harassed while banking. I am embarrassed for her because she lacks manners, empathy, and professionalism. I am sure Bank of America does not hold this behavior to their policies and standards. and FYI (I am a BOA customer too, which I did not have to reveal to her. You can bet I would never bank there again.)
Hawa Koroma, MA, LAC
You are charging me excessive fees! I deposited 150.00 last night does not even show up! Had overdraft protection you still charged me 70.00 in fees! I want these fees reversed
Yesterday, in the howling wind and rain, I and another person were waiting for our bus. It was 7:25 a.m. The Regional Transit shelter was beyond inadequate protection given the constantly shifting winds, so we stood under the eaves at the bank. No one was there; the bank was not open; we were not blocking entrance nor egress; and our bus was less than 5 minutes out. Nevertheless, the security guards came around the corner of the building and one got extremely officious and told us we had to leave the external premises. "This is private property!" It would have been excellent community relations if he had left us alone in the lee shelter from the winds and rain. We were obviously working people, not transients and not campers. Instead, he chose to exercise his little bit of power and make our morning less pleasant. I suggest that you talk about the very important intangible asset called "goodwill" to all of your staff. It goes a long way.
No one picks up the phone on the web site.
I sent you an email,from this site, few days ago regarding my joint account with your
branch. Did you receive it? It is a joint account with my wife: Fatemeh Keshavarz
Mirzamohammadi with me: Bahram Panahi with a balance of 600 dollars. It might have had problems with OFAC the Iran Sanction act. I live in Tehran ,Iran and that law
does not apply to me nor my account. The account was opened by me and my wife at
your branch personally.Please advise by my email:firstname.lastname@example.org thank you
Dear Sir/Madam the Manager of San Carlos Branch of B of A
I am, together with my wife,a client of your bank. Her name is:Fatemeh Keshavarz Mirzamohamadi.We opened a joint account 6 years ago with the balance of 600 dollars. As we live in Tehran,Iran,I have no idea what has happened to our account. I sent 3 emails to your very nice front desk lady : Corzin? but she never replied.
Please let us know about our joint account by email:email@example.com
Looking for a bank in Lake Wales. Interested in a debit card/checking privileges and minimum balance and monthly service fees.
I have 2 accounts with this branch for over a quarter century, one personal account and one business account. And two mortgage accounts in the last 3 years. It has been a smooth sailing business relationship until it closed the merchant window, constant long line built up, and unfriendly customer service by the current bank manager, I stopped going to this branch but I do hope that things will be improved in the near future.
the phone number listed on the website for B of A branches in laguna and Bruceville, Elk Gorve are not functional-doesn't transfer to branch-always busy
this branch used to have nice and pleasant bankers. their current employees are lazy and unprofessional.
Albert Tarzimanov is nasty , racist and rude. I can't believe BofA hired this guy. he is anti sematic. unbelievable
People who only has less than 195 should not have to pay A 12.00dallor fee its not fair plus people who are on fixed incomes shouldn't have to pay. Fee's neither
i really missthe forest oaks branch!!!!
You were a fine bank and I enjoyed your service. But I have not been your customer for several years. Yet, from B of A, Wilmington, DE I continue, annually, to get a safe deposit billing notice, now totalling $354. I long ago cancelled this box. Please rescind and straighten out Wilmington.
Larry D. Jensen, 106 Rose Lane, Belmont, CA 94002
mi nombre es jose rivas ,les escribo por que soy una persona mayor y fui al banco de ustedes que se encuentra en la 5350 west flagler st y es posible que se me alla quedado mi billetera el lunes dia 5 de este mes de diciembre y fue asi y la encontraron me la guarden y yo paso este lunes por ahi.gracias por su ayuda y que dios los bendiga
Place your funds in this bank at your own peril.
called 2 times about stolen card both times waited over 1 1/2 hrs and no one picked up just muzak ....unprofessional
Everyone was very helpful.
This branch has been showing a high degree of professional customer care.
I wish to thank all members of this team for an attentive work.
Amelia DeCapua Johnson
My husband went to the drive in to deposit an IRS CHECK into my account with both our names and my acct # on it. The teller said we both had to be there even though we have done this many times before and he was DEPOSITING - no money back - into MY account.. We went together back up and then she said we had to come into the bank - couldn't deposit from the drive in. We went in to a long line and I asked to see the manager because I was taking time from my job to DEPOSIT this check. She said that "oh" we didn't need to come in after all. Teller said she was "confused" because I wanted to see a manager... but my request to see a manager was AFTER she had us come in. She was jerking us around. Manager was "unavailable" so I left my number for he/she to call. No call back. The worse Customer Service ever.
My account was at this branch. Which physical branch took over these accounts?
Lamentable el servicio al cliente de las cajeras. Todas atienden al publico de mala gana, hacienda malas caras, parece que les molesta trabajar. No tienen que hacer nada mas que estar sentados y attender al publico y les molesta ir atras a buscar cambio cuando les hace falta. Falta de etica, profecionalismo y predisposision para con el public. Pesimo servicio. Parece Hialeah. Visito el banco casi a diario y siempre es igual.
WHERE DO I START? IF I WERE NOT 3K MILES AWAY I WOULSD BE IN PERSON TO AIR MY CONCERNS AND COMPLAINTS. PLEASE CALLME ON MY CELL 603-818-3759 ASAP. THANKS
I usually do online banking and the times I had an occasion to go inside a bank.. It was Bank of America, 2800 Oswell St., Bakersfield, CA. The tellers are friendly and efficient. I feel bad for them having to deal with a branch manager, Kimberely Hilderbrand, who's so disrespectful and highly unprofessional and perhaps stressed out! The manager chewed this teller out right in front of me because she wasn't meeting her goal. She told the teller her job was on the line and maybe this is not the job for her. (Loudly)The teller was in tears.. the branch manager walked away and another teller stopped her to ask a question, she told her to consult the handbook... Never made eye contact with the teller. The employees are victims of unfair treatment in the workplace in the form of bullying, racial differentiation and even pure harassment. Employees are afraid to speak up.. but this branch manager needs to be trained again and possibly sent to anger management. I will never return again to that bank.