Security Service Federal Credit Union

5750 W Loop 1604 N, San Antonio, TX

2.3/10 4 Ratings
 5750 W Loop 1604 N
 San Antonio, TX 78251
 Large Map & Directions
 (210) 476-4000
Lobby Hours
Mon:09:00 AM - 05:30 PM
Tue:09:00 AM - 05:30 PM
Wed:09:00 AM - 05:30 PM
Thu:09:00 AM - 05:30 PM
Fri:09:00 AM - 05:30 PM
Sat:09:00 AM - 02:00 PM
Membership Eligibility

Established in 1956, Security Service Federal Credit Union (SSFCU) has offered members affordable financial products and services for more than 55 years. Membership is required to join; SSFCU has more than 2,300 ways to qualify for membership.

Chartered On:
 Jan. 1, 1956
Charter Number:
Total Assets:
Deposit Insurance:
Number of Members:
 James L Laffoon
Member of FHLB:
Low Income Designation:
Institution Class:
 Federal Credit Union - Multiple common bond - primarily military
Routing #
Access to Electronic Services
  • Audio Response/Phone Based
  • Home Banking via Internet Website
  • Automatic Teller Machine (ATM)
  • Mobile Banking
Credit Union Programs
  • Mortgage Processing
  • Approved Mortgage Seller
Electronic Services
  • Loan Payments
  • Remote Deposit Capture
  • Member Application
  • Download Account History
  • Bill Payment
  • Account Balance Inquiry
  • Share Account Transfers
  • New Loan
  • Electronic Signature Auth./Cert.
  • Mobile Payments
  • Other (Turbo Tax, Identity theft protection, Auto Smart, Field of Membership Wizard, Service Center/ATM/Shared Branch locator)
  • View Account History
  • Share Draft Orders
  • New Share Account
  • External Account Transfers
  • e-Statements
Services & Products - Credit
  • Interest Only or Pymt Option
  • Overdraft Lines of Credit
  • Risk Based Loans
  • Debt Cancellation/Suspension
  • Participation Loans
  • Credit Builder
  • Indirect Consumer Loans
  • Micro Business Loans
  • Micro Consumer Loans
  • Share Secured Credit Cards
  • Indirect Mortgage Loans
  • Business Loans
  • Real Estate Loans
  • Overdraft Protection/ Courtesy Pay
Services & Products - Depository
  • Individual Development Accounts
  • Business Share Accounts
  • No Cost Share Drafts
  • Share Certificates with low minimum balance requirement
Services & Products - Financial Education
  • Financial Counseling
  • First Time Homebuyer Program
  • Financial Literacy Workshops
  • Financial Education
  • In-School Branches
Services & Products - Other
  • Student Scholarship
  • Bilingual Services
  • No Cost Bill Payer
  • Insurance/Investment Sales
Services & Products - Transactional
  • Money orders
  • Check Cashing
  • ATM/Debit Card Program

Reviews & Feedback

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Rate This Credit Union:
2.3/10 4 Ratings
Date:May 5, 2020


Reviewer:Anonymous User
Date:March 26, 2020

What is the new interest rate for car loans...

Reviewer:Jay Odiyar
Date:Aug. 23, 2018

I have been banking with this credit union for over 16 years now. Long gone the days when this credit union used to be one of the best in the industry. Now it functions just like any other commercial bank. The biggest gripe I have about them is the lousy phone customer service, which went from excellent to simply frustrating. They have made it virtually impossible to speak to someone at an individual branch as all contact numbers lead to their central customer service center. No longer recommend them.

Reviewer:Melissa Oviedo Swanson
Date:Aug. 15, 2018

Tried to setup direct deposit;, but got this email from popayroll:
Hi Melissa,
We received an NOC (Notice of Correction) from your bank stating NO ACCOUNT/UNABLE TO LOCATE.

Reviewer:Anonymous User
Date:May 9, 2018

No one picks up the phone at (210) 476-4000.

Reviewer:Anonymous User
Date:Feb. 12, 2018

Long phone hold times, drive thru tellers are slow AF!

Reviewer:Anonymous User
Date:Jan. 8, 2018

It is impossible to get someone to pick up a phone and talk to you for a few seconds. There lack of customers service has lost them our account. I go somewhere else for lower CD rate just so I can get a a question answered.

Reviewer:Raymond Przybylski
Date:Dec. 11, 2017

Myself and others have been voicing our opinions about recent changes in Security Service and it’s ability to provide what we want as members. Although it is still a good place to do banking business and such, it has definitely dropped in the customer service department in two key areas. Hours open especially at drive up windows at branch locations used to be 730am and really server the person who needed to get urgent banking completed before going to the office as well as the shortened and eliminated hours on weekends! Very aggravating for a lot of us. Secondly the extended hold times on phone service seems to have gotten excessive at times. We used to be provided with exceptional customer service ALWAYS. No one seems to be listening! I’ve been with you all for nearly 35 years and for the first time am considering opening a second account at a competing credit union right down the street. We want the exceptional customer service back. Please Reply. Thanks, Raymond Przybylski

Reviewer:Anonymous User
Date:Sept. 21, 2017

I believe SSFCU should expand a little more around Texas more evenly at least not just centered in one city, I understand why because it being headquartered in San Antonio. And what about people who have been SSFCU members for a long time, move to another city but there isn't a SSFCU location there when they wish to walk in person to a location at any given day when necessary. I'm just curious on that part and I don't know much on how that would work, of course I understand there's the website to have everything online but what about when the people prefer walking into on the locations but their city's away??

Reviewer:Anonymous User
Date:July 17, 2017

I had the worse experience ever at your Kelly Johnson branch today. Stacy at the counter was extremely rude. Not happy about it. She was really nice to the customer ahead of me. Then she was really rude to me right away. Not good! We have about $400,000 at your bank. Easily moved to another bank!!! I had a simple deposit and a simple withdrawal. I had all forms filled out and all ready to go. She was horrible!!! See if she remembers a tall thin brunette

Date:Aug. 10, 2016

They don't answer their phone...great