1301 Chapin Road, Chapin, SC

Chapin Branch
4 /10 36 Ratings
  1301 Chapin Road
  Chapin, SC 29036
  Large Map & Directions
  (803) 345-3583
  (803) 345-0781
Lobby Hours
Mon: 09:00 AM - 05:00 PM
Tue: 09:00 AM - 05:00 PM
Wed: 09:00 AM - 05:00 PM
Thu: 09:00 AM - 05:00 PM
Fri: 09:00 AM - 06:00 PM
Sat: Closed
Sun: Closed
Cumulative Bank Quality Score (BQS)
Established On:
  Jan. 1, 1872
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Asset Concentration:
  Commercial Lending Specialization
Institution Class:
  Commercial bank, state charter and Fed nonmember, supervised by the FDIC

Reviews & Feedback

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Rate This Bank:
4 /10 36 Ratings
1 /10
Reviewer: Anonymous User
Date: April 6, 2020

Teller was unapologetic.

Reviewer: Anonymous User
Date: March 26, 2020

Is your drive thru open for deposits?

5 /10
Reviewer: iqihazzmbk
Date: March 25, 2020


5 /10
Reviewer: mcatlgllyg
Date: March 25, 2020


Reviewer: Anonymous User
Date: March 16, 2020

very poor service

Reviewer: Anonymous User
Date: Feb. 19, 2020

The hours listed for this branch are completely wrong.

Reviewer: Anonymous User
Date: Feb. 7, 2020

this location is closing May 2020 or sooner

1 /10
Reviewer: Mike
Date: Dec. 27, 2019

Drive thru very slow 20 minute wait👎

Reviewer: Anonymous User
Date: Dec. 23, 2019


Reviewer: Anonymous User
Date: Dec. 23, 2019


1 /10
Reviewer: Sonja
Date: Nov. 14, 2019


5 /10
Reviewer: ivbmfpxapx
Date: Nov. 10, 2019


1 /10
Reviewer: Anonymous User
Date: Oct. 9, 2019

Teller was very rude

Reviewer: Anonymous User
Date: Sept. 30, 2019
Location Reviewed: BB&T: King Branch - King, NC

Monday-Sept. 30 - 9:22 ---- recording ---- bank not open yet

Reviewer: Sharon Daniel
Date: Sept. 25, 2018

Whenever I have banking questions, I always call on Teresa N. She is very friendly and knowledgeable. I admire this lady!

10 /10
Reviewer: Rosemary Frank
Date: Aug. 27, 2018

I bank at the Roseboro, NC branch and I want to compliment Erica on her exceptional service. She is pleasant, knows her business, and is a true asset to BB&T. Thank you Erica for your superior service.

1 /10
Reviewer: Anonymous User
Date: Aug. 13, 2018

Terrible service! 4 different times in different years they have refused to deposit money into our account because of a technical error on how the check was made out. It had our names, but something else was included. The teller this last time advised us to open an account with that name on it in order to deposit it. On all 4 instances we took the check to a different BB&T and the checks were deposited with no problem at all. The deep creek branch is closing and I refuse to go to this bank again. So frustrating that they have no common sense.

Reviewer: Anonymous User
Date: Aug. 10, 2018

The manager at this location is horrible.

Reviewer: Anonymous User
Date: Aug. 10, 2018

Terrible customer service through teller. Will not go on Fri afternoon ever again. I waited 20 min to make a deposit when i was the only person in my lane. I saw others come and go, and was continually overlooked. I have waited 45 min in line at this same location on a Fri afternoon when they decided to close all but one lane knowing people would be coming after work. There is an unapologetic attitude and overall rudeness especially with man at Teller. This is not the way you should treat customers. I dont treat people this way in my day to day life and neither should they.

1 /10
Reviewer: Anonymous User
Date: Aug. 6, 2018

Complete idiot of a girl there. Younger girl, probably in her 20s, and full of lies. I went in to close an account due to fraud. I ordered a new debit card and received a temporary one. She told me I would get my new debit card mailed to me in 5-7 business days. A few days later I went to use my temporary card and it was declined so I used cash. A few days later I went to purchase gas and it was declined. After 2.5 weeks of waiting for my actual card to arrive, I decided to go into another branch. It turns out that my savings account was never closed, the temporary card I was given was never activated, and on top of all that, she never even ordered me a new card. Now I have to wait 5-7 business days all over again despite already waiting 2.5 weeks. Terrible service.

1 /10
Reviewer: BB&T Client
Date: July 23, 2018

Have numerous personal and business accounts with BB&T. All branches throughout Fredericksburg and King George are a pleasure to work with with the exception of Chatham Heights, VA. Asked for certified check and got the run around. Even spoke with the manager,...well actually listened; because she walked away from me after she said her peace. She was a down right B and if it wasn't for all the other branches I would leave BB&T-handsdown!

1 /10
Reviewer: Anonymous User
Date: July 17, 2018

Been banking with them for the last 20 years. They have always been very helpful up until 6 months ago. Now some of the bank tellers are very rude and inconsiderate. I will be changing banks after today. Talking rude about your customers while they are standing in line is very unprofessional. They are there to do their job not to create gossip about their customers.

2 /10
Reviewer: Anonymous User
Date: July 12, 2018

Went through the drive thru around 12:30 pm and asked them to deposit a check which ended up taking around 20 minutes to do! Ridiculous

1 /10
Reviewer: Elijah
Date: July 10, 2018

Watch out! This bank will pass off counterfeit money and refuse to honor it. They gave me a fake bill and essentially accused me of being careless (or possibly worse) for assuming money from a bank is legitimate. Their tellers are not properly trained to identify counterfeit money and did not even run it through a counting/counterfeit detection machine when she handed it to me. Beware if you are withdrawing cash at this branch.

Reviewer: Ronnie George
Date: July 8, 2018

BB&T sent someone out at a foreclosed property located at 1200 Eric Shelton Road in Westfield, NC. They removed personal property from several buildings that was not located on that property that is in foreclosure. We would like to have the property back, there were 6 tilt sashed Anderson windows (30 x 50), 4 Deer stands, Ladder stand. That was my personal property. They also took metal for a barn that was going to be built on my cousin's land. Please have someone to contact me about this as soon as possible. They were not located on the correct property & even mowed our property without permission.

5 /10
Reviewer: Tena Smith
Date: June 29, 2018

Everyone at this location was very friendly and professional. I would definitely recommend this location to my family and friends. Keep up the good work!

2 /10
Reviewer: Emma
Date: June 29, 2018

I have had a very stressful three days where I was charged four overdraft fees, and the only reason I am considering staying with this bank is because of a very nice customer service rep named George, and a very professional employee, Emory, at the Timberlake branch in Lynchburg VA. But a very rude superior, Daryl, at the Wards branch in Lynchburg VA spoke with me in a very rude and unprofessional manner, and I would like to see him fired for his incompetence and atrocious customer service. If I leave this bank it is because of their awful overdraft policy, their lack of communication, their inability to correct their own bank error, and Daryl.

Reviewer: Anonymous User
Date: June 18, 2018

To Whom it May Concern;
My wife and I have lived in Annapolis for over a year and she's been a BB&T Client for many years. Today around 3pm she went to the West Street Branch and attempted to cash two checks, but was told she couldn't! She asked for a manager and was told they were all on vacation. She asked them to look up her account and they refused. Their unprofessional behavior is shocking as we were in that same branch about 3 weeks ago. We expect to be contacted a received a formal written apology or she will just close her account and cancel her CC. Disgusted on how she was treated!

3 /10
Reviewer: Anonymous User
Date: June 18, 2018

Very nice people here, but kindness only goes so far. Waited Almost two hours and the staff needs better training on certain procedures. Witnessed multiple errors that needed to be corrected while there, plus many calls out to find proper procedures for things.

Reviewer: Anonymous User
Date: May 29, 2018

Went to Ocean Pines branch to cash savings bonds. Was told at the Ocean Pines branch that they do not cash savings bonds and was given website to research cashing bonds. However, I called 2 other BBT branches in Ocean City and they indicated that BBT does cash bonds. Seems to me that this teller just didn't want to take the time to cash these. This is a branch that is never busy. Very disappointed with the lack of customer service. Would not recommend this branch to anyone!

Reviewer: Nicholas Patterson
Date: May 24, 2018

Good bank, friendly staff, clean and hve the best coins

10 /10
Reviewer: bill
Date: May 23, 2018

extremely helpful and VERY pleasant . Made 100 % sure I was satisfied before I concluded my business . would recommend this branch to everyone . THANK you to KRISTI and DIANNE

1 /10
Reviewer: Cynthia
Date: May 11, 2018

Ludicrous... Absolutely ludicrous.. You call them and you can't even get a HUMAN on the phone.. Switching banks ASAP.

10 /10
Reviewer: Ramona M.
Date: May 7, 2018
Location Reviewed: BB&T: King Branch - King, NC

Super Staff Members. Always efficient and courteous.

Reviewer: Anonymous User
Date: May 4, 2018

When your bank teller has an affair and a baby with your husband. Accesses your personal acct and passes Information on to my estranged husband yet nothing is done! No morals! No code of conduct!

1 /10
Reviewer: Paula Walker
Date: April 20, 2018

Not too good. They did not follow up on an order that I placed on 4|11/18. I was told it would be ready on 4/18/18, however they now say it will be on 4/25/18. I was told when I called today on Apr 20th that someone called me in ref to this, but they didn’t leave a message. I delete most of my calls If I don’t get a message. I’ve been doing business with them for 50 yrs, but this really upset me. They messed up by not leaving a messag. I’m seriously thinking about changing to another bank.

Reviewer: Anonymous User
Date: April 3, 2018

Folks...Today I was informed by an employee of a BB&T "bank" that they are not a bank...Yes, check it out. They are not FDIC insured. NO, not insured by the feds. When did this happen????? Wow.

Reviewer: Carrie Peach
Date: March 22, 2018

I've banked with BB&T, exclusively (mortgage, car, checking, savings, etc) for 10+ years now.
I can honestly say that the customer service has fallen so low that I'm going to close my account.
Especially the Millbrook branch off of Country Club Lane.
Today was the last straw.
Went to cash a bank issued cashier's check in the amount of & $2500.
The teller stated that due to the amount of the check, she could not cash it.
When I inquired about how long it would take to receive my cash, she stated that it would be on a 2-4 day hold.
Here's my issues :
#1) **It actually only takes 24 hours to clear, which she only double checked, after I insisted.
#2) ** and MOST importantly, she was extremely rude and dismissive about it.
So much so, that my daughter looked at me and whispered "wow she's mean".
Just surly and obviously unhappy with her job.
I was pretty cheerful at first, explained that I needed the cash to go purchase a camper I'd found in Indiana.
BB&T is now charging $12 a month for it's customers who don't have direct deposit.
I have currently have 3 accounts at BB&T.
That's $36 a month.
Absurd. But since I have everything online banking and auto draft I've just dealt with it.
But that hateful, surly teller today was the last straw.
Planters Bank has FREE checking with no minimum balance.

10 /10
Reviewer: Anonymous User
Date: Feb. 27, 2018

Great bank...always fast, friendly service. Has been a great local bank with local people to deal with since they opened. Sorry they are closing. Not sure where my banking will go from here. But will keep LOCAL!

1 /10
Reviewer: Anonymous User
Date: Feb. 23, 2018

Very annoyed, ATM machine not working, Google states bank opens @ 8am, not correct, it's 8:30 am. Bank employee sends me on a wild goose chase to an ATM @ Summit Health buildings that doesn't exist! Not a good way to start my Friday!

Reviewer: Anonymous User
Date: Jan. 18, 2018

It has now taken 18 days for them to set up a checking account and deposit a check, which seems like pretty basic banking. Apparently it should clear tomorrow. But guesswork is part of the fun with BB&T! Will I get my money TODAY?!?!? Or TOMORROW?!?!?! They're masters of suspense. Great bank if you enjoy Russian roulette.

Reviewer: Elizabeth Bloom
Date: Nov. 24, 2017

Pool Troopers These people are wonderful.They do a great and they are there when you need them I call and they our out the same day. I couldn,t find greater business with men that really care.

Mrs. E Bloom Heron Creek Golf & country Club,

Reviewer: Anonymous User
Date: Oct. 4, 2017

This bank has been closed for months.

1 /10
Reviewer: Anonymous User
Date: Sept. 15, 2017

3 business 5 accounts. Constant service charges for revues for no reason. Got charges waived. BB$T staff changed corporation into a personal account. cant accept deposits made out to the corporation on the deposit slips unbelievable. Sat in branch for 3 hours still not resolved. If we did not have another bank we would be out of business.

2 /10
Reviewer: Anonymous User
Date: Sept. 13, 2017

Service personal are nice as pie when they first set you up with an account, after that, trying to reach a real person via the phone is for naught. Several times I have left voice messages to call me back and they never respond. Their 'on-line' web site is very convoluted and somewhat difficult to maneuver around, the format can be confusing and you have to scuttle about various options to actually procure the info you are looking for. I should have done a bit more discerning in searching for a bank as I am a bit sorry I chose BB&T.

Reviewer: Anonymous User
Date: Sept. 4, 2017

please delete my feedback after you read it

Penny Jones

Reviewer: Anonymous User
Date: Aug. 26, 2017

No Saturday hours-----not good !! Why not at least am hours?

10 /10
Reviewer: Anonymous User
Date: Aug. 22, 2017


1 /10
Reviewer: Anonymous User
Date: June 28, 2017

Stopped at this branch to deposited my check and received horrible customer service. I was in the drive thru I wasn't greeted or even asked if I needed anything else and didn't receive a goodbye or have a nice day. I will no longer use this branch I will go to another bb&t. I worked at a bank for 13 years and that type of customer service sucks your drive thru person needs to be retrained.

3 /10
Reviewer: Anonymous User
Date: June 15, 2017

Branch services excellent.

Branch furniture NEED upgrading. Not a great feeling to go inside to do business and have to LOOK at worn out and filthy chairs. They have been like this for quite a while.

Not fair to employees and clients.

4 /10
Reviewer: Anonymous User
Date: May 25, 2017

Kind of inherited BB & T, from Colonial Bank and before that Citrus & Chemical ( 20 or so years, overall). Satisfied with them, especially the employees at our branch.

Reviewer: Joette Edgar
Date: April 26, 2017

I was visiting Florida and wanted to get a cash advance. I was told the server was unavailable and to use the ATM. I went to the ATM, was charged $.75 to be denied that the cash unavailable. I find out when I get home to Wisconsin that indeed the $400.00 transaction went through. I called the bank & was told the only way to get my $ is to register a dispute with the credit card co. After an hour on the phone with the credit card co. They are sending me the claim form which will take 3-5 days and then I have to fill it out & send it back in to register the dispute. All this time without my $ which was no fault of my own! Thank you BB & T. I will be sure to have my mom who lives in Bartow tell all her friends and everyone she meets about your customer service or lack there of. 0 Stars from me

Reviewer: Anonymous User
Date: Nov. 16, 2016

I called BBT today to inquire about a a package that was accidentally delivered to there location. This bank and I have similar addresses. A Ms White answered the phone and I told her my situation. She informed me she did not of a package and that she works in the back. I asked to be transferred to the front lobby and was informed that I would have come into the bank and look in a drop box. I asked if their was key to this dropbox and she said I don't know. I again asked to transferred to someone and lobby was informed again that I would have to come to the bank and look for myself. What would have it hurt to be nice and just transfer me to the lobby instead of making me leave work drive across town to ask someone else about the drop box or a package that was accidentally delivered to the wrong place? Quality customer service is a thing of the past.

9 /10
Reviewer: Anonymous User
Date: Nov. 10, 2016

Atm issues. Other than that would be a 10

Reviewer: Anonymous User
Date: Nov. 1, 2016

This bank is a disaster!!!! Nothing but problems and confusion, I am seriously thinking about changing banks.

5 /10
Date: Oct. 12, 2016

I loved it. Everyone is really nice and helpful

Reviewer: Donna Middaugh
Date: Sept. 21, 2016

Have been trying to access my online account for 2 days without success. Keep getting "server error, try again later". Tried calling someone about it and cannot get anyone to talk to. I really need to access my account. Could you please e-mail me and let me know what the problem is. Thank you

10 /10
Reviewer: Anonymous User
Date: Aug. 28, 2016

Excellent service. Very helpful personnel.

10 /10
Reviewer: Anonymous User
Date: Aug. 25, 2016

Excellent service every single time. Very pleasant ladies to talk to, and trustworthy

Reviewer: Anonymous User
Date: July 28, 2016


2 /10
Reviewer: Mike Perrone
Date: June 10, 2016

Extremely disappointed with my visit to make a deposit today. I've been a customer at MInotola/Susquehanna /BBT for over 30 years, doing millions of dollars in both my business and personal transactions. I was offended by the appearance of the teller that handled my transactions today.

2 /10
Reviewer: Connie mack Tart
Date: March 23, 2016

I have been banking with BB&T for over 40 years and have always felt like they appreciated me as a customer and looked out for me as a customer. That was until this week. I have never seen any company treat its customer the way I was treated at this branch. It is obvious that their culture around customer service is changing for the worse. I do not want to be associated with a company that would treat customers as this branch did. Great that we have competition to choose from.

6 /10
Reviewer: Anonymous User
Date: Feb. 17, 2016

I have had overdraft paid by BB&T for the past year, due to financial responsibility, after the death of my father. The manager has not returned my calls, so I could explain, and say thanks. Today Melissa Schroeder listened..give her a raise!