Royal Credit Union

24 Branch Locations
5 /10 3 Ratings
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24 Branch Locations
   
Website:
  http://www.rcu.org
   
Main Phone:
  (715) 833-8111
   
Main Office:
  200 Riverfront Ter
  Eau Claire, WI 54703
About Royal Credit Union

Royal Credit Union was chartered on April 14, 1964. Headquartered in Eau Claire, WI, it has assets in the amount of $1,543,001,886. Its 158,991 members are served from 24 locations. Deposits in Royal Credit Union are insured by NCUA.

Membership Eligibility

If you live or work in one of the following counties or have an immediate family member who is already a Member or eligible for Membership, you can open an account at RCU.

Minnesota
Anoka County
Carver County
Chisago County
Dakota County
Goodhue County
Hennepin County
Olmsted County
Ramsey County
Scott County
Wabasha County
Washington County
Winona County

Wisconsin
Barron County
Buffalo County
Burnett County
Chippewa County
Clark County
Dunn County
Eau Claire County
Jackson County
Marathon County
Pierce County
Pepin County
Polk County
Rusk County
St. Croix County
Taylor County
Trempealeau County
Washburn County
Wood County

Chartered On:
  April 14, 1964
   
Charter Number:
  66834
   
Total Assets:
  $1,543,001,886
   
Deposit Insurance:
  NCUA
Number of Members:
  158,991
   
CEO:
  Rudy Pereira
   
Member of FHLB:
  Yes
   
Low Income Designation:
  No
   
Institution Class:
  Federally Insured State-Chartered Credit Union
Access to Electronic Services
  • Automatic Teller Machine (ATM)
  • Audio Response/Phone Based
  • Mobile Banking
  • Home Banking via Internet Website
Credit Union Programs
  • Mortgage Processing
  • Brokered Certificates of Deposit
  • Approved Mortgage Seller
  • Brokered Deposits (all deposits acquired through a third party)
  • Investments not authorized by the FCU Act
Electronic Services
  • New Loan
  • Remote Deposit Capture
  • Member Application
  • Download Account History
  • Bill Payment
  • Account Balance Inquiry
  • Share Account Transfers
  • Electronic Signature Auth./Cert.
  • Loan Payments
  • View Account History
  • Share Draft Orders
  • Merchant Processing Svs
  • New Share Account
  • External Account Transfers
  • e-Statements
Services & Products - Credit
  • Indirect Consumer Loans
  • Micro Consumer Loans
  • Micro Business Loans
  • Participation Loans
  • Interest Only or Pymt Option
  • Real Estate Loans
  • Overdraft Lines of Credit
  • Risk Based Loans
  • Debt Cancellation/Suspension
  • Business Loans
  • Overdraft Protection/ Courtesy Pay
Services & Products - Depository
  • Share Certificates with low minimum balance requirement
  • No Cost Share Drafts
  • Health Savings Accounts
  • Business Share Accounts
Services & Products - Financial Education
  • Financial Counseling
  • First Time Homebuyer Program
  • Financial Literacy Workshops
  • Financial Education
  • In-School Branches
Services & Products - Other
  • No Cost Tax Preparation Services
  • No Cost Bill Payer
  • Insurance/Investment Sales
Services & Products - Transactional
  • Prepaid Debit Cards
  • ATM/Debit Card Program
  • No surcharge ATMs
  • Check Cashing
  • Money orders

Reviews & Feedback

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Rate This Credit Union:
5 Comments
5 /10 3 Ratings
Reviewer: Beth Hughes
Date: March 20, 2018

Just opened three accounts, got home, tried to contact the credit union in St. Croix Falls and have no phone number, none online except 833-8111 and 1 other with the same directions, did all that and held for at least 15 minutes each time to get routed to a branch! 45 minutes wasted and no connection. I am so disgusted I am ready to cancel all the new accounts. I need a direct line to my bank! Based on other comments, this seems to be a problem for others as well. Hopefully there is a direct line into St. Croix Falls. If not I will be closing my new accounts ($26,000 today) and the other $40,000 will stay at the old bank until I find a better provider. Hopefully RCU has a working plan to remedy the problem. I had 20 years at my current bank and have NEVER had a problem getting service. I had great hopes for RCU.

Reviewer: Anonymous User
Date: Jan. 22, 2018

Couldn't get ahold of anyone and I don't like that our account #'s aren't online

2 /10
Reviewer: Anonymous User
Date: Dec. 15, 2016

Call wait times too long.

3 /10
Reviewer: William Herris
Date: Nov. 12, 2016

I have been locked out of my on-line account due to excessive login attempts. None of them by me. someone is trying to access my account. OK I understand the security protocol but I don't understand why someone isn't available to help reset my access on a Saturday afternoon. The credit union needs to provide access to someone during non-traditional banking hours when problems like this come up. Not having access to the on-line account is a serious problem and not having access to someone to help is even more serious. You are not a service oriented organization if you don't provide access to service for these type of situation

10 /10
Reviewer: sandy edwards
Date: Nov. 10, 2016

I love the fact that you can go to other banks to withdraw money, partnering backs with RCU. This is very important to me as very few are in my area. Great service !