TD Bank

800 Broadway, Newburgh, NY

Broadway Newburgh Branch
5.9 /10 33 Ratings
  800 Broadway
  Newburgh, NY 12550
  Large Map & Directions
  (845) 565-4001
  (845) 565-4855
Lobby Hours
Mon: 08:00 AM - 06:00 PM
Tue: 08:00 AM - 06:00 PM
Wed: 08:00 AM - 06:00 PM
Thu: 08:00 AM - 07:00 PM
Fri: 08:00 AM - 07:00 PM
Sat: 08:00 AM - 02:00 PM
Sun: 11:00 AM - 03:00 PM
Cumulative Bank Quality Score (BQS)
Established On:
  Jan. 1, 1852
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Institution Class:
  Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Reviews & Feedback

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Rate This Bank:
5.9 /10 33 Ratings
10 /10
Reviewer: Jon Seitz
Date: Feb. 24, 2020

Amazing people.

10 /10
Reviewer: Elles Cee
Date: Feb. 24, 2020

Very nice

10 /10
Reviewer: Manuel Amayaventura
Date: Feb. 8, 2020


1 /10
Reviewer: Anonymous User
Date: Feb. 7, 2020

they treat employees like factory workers it’s sad

10 /10
Reviewer: Naomi Bracha Weinberger
Date: Dec. 30, 2019


5 /10
Reviewer: hyogxbzmxv
Date: Aug. 24, 2019


Reviewer: Edgar Patnaude
Date: Aug. 9, 2019

Very much satisfied with the service

Reviewer: Anonymous User
Date: March 31, 2019

pretty ghastly

Reviewer: Anonymous User
Date: March 31, 2019

pretty ghastly

1 /10
Reviewer: Anonymous User
Date: Nov. 28, 2018

Never never answer their phone!

4 /10
Reviewer: Anonymous User
Date: Oct. 31, 2018

Never answer the phone.

Reviewer: Anonymous User
Date: Oct. 6, 2018

Sadly this branch is closing Dec. 7th 2018. I’m not going to travel to the branches in Lowell it just makes no sense seeing I have 3 other banks to choose from in Dracut

Reviewer: Allen Robert sly
Date: Sept. 30, 2018

Hi I need to fix my credit to buy home or car can you help me thank you my email my Facebook Allen sly my phone is 864 553 4498

10 /10
Date: Sept. 30, 2018

I've been banking there for 5+ years now and I'm extremely satisfied, most of the Tellers know me by my first name which they call out as soon as I walk in! Not once have any of them been rude to me, on the contrary, they are respectful, polite, friendly, and very helpful!

10 /10
Reviewer: Anonymous User
Date: Sept. 29, 2018


10 /10
Reviewer: Anonymous
Date: Sept. 25, 2018

Great service always. Who is that cute little brunette Nikki behind the counter?

1 /10
Reviewer: Laurie milward
Date: Sept. 23, 2018

This has to be the worst bank ever, every time I go in their it’s an hour wait, worst customer service, can’t help with any online banking issues, never enough people working. I live in Saugus have to drive to Topsfield to make a deposit. Never go their again

Reviewer: Anonymous User
Date: Sept. 4, 2018

I would like to know if you have safety box deposit?

10 /10
Reviewer: Dana
Date: Aug. 31, 2018

Barrington RI Branch is fantastic. Really great people, always helpful, and they remember your name. This is like it should be. Sort of like the old days of banking, where customer service wasnt written on a placque on the wall, rather it was practiced regularly.
These people say "yes, we can do it."

Reviewer: Anonymous User
Date: Aug. 25, 2018

Absolutely the worst customer service to date. The lady carried on our conversation while I was in line to get coins for the place I work at while she was standing behind the counter. She was loud, and obnoxious telling me to call in my order. However, in the past, if we cannot to the bank before the teller has to leave, we cannot get what we need to run our store. It's to the point where I cringe if I have to get change.

Reviewer: Anonymous User
Date: Aug. 25, 2018

Absolutely the worst customer service to date. The lady carried on our conversation while I was in line to get coins for the place I work at while she was standing behind the counter. She was loud, and obnoxious telling me to call in my order. However, in the past, if we cannot to the bank before the teller has to leave, we cannot get what we need to run our store. It's to the point where I cringe if I have to get change.

Reviewer: customer
Date: Aug. 25, 2018

Woman in this bank always ask me what I am using MY MONEY FOR! Or she will get a male to stand by her as if to intimidate me! I thought oh let me really send a message and I withdrew an amt. and looked at him as if to say P L E A S E say something P l e a s e!

He got the message😳

Finally I told her I like spending MY MONEY and will withdraw it all if I choose and Spend Spend Spend whenever and however I so choose.

1 /10
Reviewer: Richard hines
Date: Aug. 25, 2018

The woman in this bank has no idea how to treat customers she was very rude after ATM ate my card for third time for no reason.Then I was charged 70.00 in overdrafts with overdraft protection... I have been charged over 500.00 this year alone. I think I may file class action suite and may picket outside this bank so people know this bank and its employees is not a bank that people want to consider a business that's honest anymore..WATCH YOUR BANK ACCOUNT IF YOU HAVE ONE AT THIS BANK!!!!

Reviewer: Rachel
Date: Aug. 23, 2018

Your Branch phone number ((954) 456-7734) is not working!!! Have tried continuously for two days and could not reach the bank official that I must speak to about an important matter. She awaits for information I need to provide and there is no way to speak to her. Totally unacceptable!

Reviewer: Christine A Erpelding
Date: Aug. 14, 2018

If your low on the totem pole in their eyes you are not a priority of any sort

Reviewer: Anonymous User
Date: Aug. 10, 2018


1 /10
Reviewer: Edyie Hendrickson
Date: July 26, 2018

Please send me an email back . Mailed a check in and put the wrong account number in the back . Will you still deposit it , got a picture if it check number us 248113 for $2,725.00. Remitted is Checter James

9 /10
Reviewer: Diesel dan
Date: July 17, 2018

I. Wanted to say I was having a bad day. I went to the south dennis branch on 134. The teller with long curly black hair. Thank you you made me smile talking with me. And very helpful. Plus very pretty woman. I wish I could have talked more

1 /10
Reviewer: Pat
Date: July 11, 2018

I went to the Tryon branch today, July 11 2018 at approx 2:20 pm. A teller I was not familiar with (usually see Debbie who is very friendly and efficient) first of all sent the box out too fast and damaged my mirror trim but no apology was offered. She took my two checks and deposit slip and walked over to the computer where Debbie was chatting with another customer. I guess it was an interesting conversation as it was a long time (check your cameras) before she bothered to return with my receipt. When I asked about the hold -up (it was 90o outside) she was rude to me and said she had another customer! Wrong! She was obviously just chatting all the time I was waiting. This is not the first time I have encountered rude/unpleasant staff so I think it is time I changed both my accounts to a more user friendly bank!

Reviewer: Carlos Almeida
Date: July 11, 2018

I wish to comment about your employee Ms. Ewa Cichosz. It's been very difficult
these days to find good, let alone, great customer service. I must tell you that my
experience with Ms. Cichosz has been truly great. She has always put forth extra
effort to assist me with all my banking needs and I hope this branch, and TD Bank , realizes that they are truly lucky to have such a great, customer-oriented employee.

6 /10
Reviewer: Nancy Laguerre
Date: July 10, 2018

I would love to work TD Bank

Reviewer: Anonymous User
Date: July 9, 2018

I do not like my name and birthday showing up when I make a transaction, in LARGE type to boot. Please remove from ATMs

Reviewer: Anonymous User
Date: July 3, 2018

Td bank as a whole is very clumsy ask for anythink and it needs to be requested from their back office that is not in hurry. Calls to their 800 number can take up to a full hour before you get someone to answer

Reviewer: Frank Carducci
Date: June 29, 2018

I was Hacked AT this bank, someone took two pay outs of $183.00,
1265 06/23 13.43 5300 31265. I did call the fraud and complain and torn up my debit card. I'm here in Willingboro Township ,NJ 08046 South Jersey how could this happen up there.

Reviewer: Jane Martine
Date: June 27, 2018

Worst customer service ever. Since they changed managers, it has gotten even worse. Long lines, workers have bad attitudes,.... Absolutely the worst customer service i have ever experienced in a bank.

Reviewer: Anonymous User
Date: June 15, 2018

This location closed on 12/4/2017

8 /10
Reviewer: Susan VIncent
Date: June 6, 2018

We learned today that the Bank's notary services are somewhat limited. It cannot notarize Trusts or Trust Amendments (perhaps other docs).

When customers call to see if a notary is available, it would be helpful if any limitations on the notary service were explained at the time of the call. That would avoid unnecessary trips to the bank.

10 /10
Reviewer: Anonymous User
Date: June 2, 2018

For a young person opening their 1st checking acct. I was impressed that the bank officer suggested one of the ways to prevent overdrawing his account was using his debit card only. They set his account up where if his balance is not sufficient to cover the withdraw amount it will refuse Very young person friendly. I will be transferring one of my accounts to TD Bank Forrest Ave Branch because of my grandson''s experience and my witnessing it personally. The assistant manager "Ryan" is very kind, friendly and helpful. Very impressed with the friendliness of all the employees.

1 /10
Reviewer: Anonymous User
Date: May 30, 2018

Passaic TD is the worst. You will be waiting an hour if you call the customer service # in the back, sometimes can't even help you. I have a friend who they committed a fraud on- they didn't help her.. lost over $4,000..The people who work there talk bad about the customers. Trying to whisper but dont realize they can be heard. I was able to read the name on one person- Viridiana S. Talking about how a customer has to fix her eyelashes? And they wonder why people talk nasty back to them?
Such bad customer service- everyone with such horrid serious face- complaining about how they're tired, or need to go on lunch, talking about "cute boys" which they like, anything and everything but the customer - can easily commit a fraud accidently.. just bad overral

1 /10
Reviewer: Anonymous User
Date: May 16, 2018

horrible, the 2 drive thru window clerks were unprofessional and rude. i am calling the branch manager tomorrow.

Reviewer: Anonymous User
Date: May 16, 2018

This Td bank customer service sucks they try ti make a joke out of you.when you ask a question they never have a answer i get i don't know.hiw the hell don't you have a answer and you work at the bank i even ask the assist manger the sane question on saturday her answer I DON'T KNOW.and she is the assist manger i know sometimes we have to learn different things as we go along.yet a question about how a person got $700.00 dollars out my account via a mac MICHEN when i can only get $500.00 a day out i belive she should have knew the answet all of them should.they play games and treat you like yiu our a pice of shit I'm sure if you see one of them on the street they will then kiss your ass.right Christine

Reviewer: Anonymous User
Date: April 20, 2018

Why do the td bank on Boston Street Baltimore the woman Candi look high all the time when i go up there do they drug test take so long just to get money out

Reviewer: Anonymous User
Date: April 20, 2018

Why do td bank

Reviewer: Anonymous User
Date: April 9, 2018

phone numbers please..I think I left sixty dollars in machine or therebout.

8 /10
Reviewer: Anonymous User
Date: April 2, 2018

This is for the Sanford, ME branch.
I never had any issues with the branch or the staff and this is more of a suggestion - Please stop asking your customers why they are withdrawing money - with all due respect is it none of your business, and quite frankly I find it pretty unprofessional.

Reviewer: Tammy Brewer
Date: March 26, 2018

Does the person that's opening an account with TD Bank in Clinton,Mo. Does he have be one thier to open it up himself

Reviewer: Tammy Brewer
Date: March 26, 2018

How much it cost to open an account with TD Bank in Clinton,Mo

Reviewer: Anonymous User
Date: March 17, 2018

extremely long wait time when calling by phone.

Reviewer: kaj lund
Date: Feb. 28, 2018

Dear Sir,
The 3.rd january I send through my Bank NORDEA by swift 1.570 USD to
your account 4345959253 at the name of Perry Pollini-Charle.
She told me she has never got my money and it would be send back to me.
Today the 28.february 2018 I have still not get the money back.
Now I kindly ask you to give me an explanation what has happen with the money
and why I dont have got my money back.
I thank you in advance and hope to have your answer very soon.
Yours sincerely
Kaj Lund, Ganloeseparken 2 G 3660 Stenloese Denmark

10 /10
Reviewer: Catherine
Date: Jan. 1, 2018

Love this branch on 39th and 3rd! Wonderful customer service!!

Reviewer: Luann Boudreau
Date: Nov. 27, 2017

It is now 3 o'clock. We are trying to get a hold of America but their phone still is not working. She asked us to call her when we got home but no answer. I would appreciate a call back as this makes me wonder if I made a mistake opening another account. She was great and personally attentive but how can a bank stay in business with no phone service. REALLY!

10 /10
Reviewer: Mushtaq
Date: Nov. 13, 2017

Top to bottom all employees very very friendly. Feels like home.

10 /10
Reviewer: Sue
Date: Nov. 9, 2017

Awesome bank, hours, people are helpful and nice.
They really care!

Reviewer: Anonymous User
Date: Oct. 9, 2017

Why are they moving to Woodbury ct

Reviewer: Minka
Date: Sept. 20, 2017


I'm having troubles getting in my banking profile.
I am currently in France and can not download the mobile app outside of the USA.
What should I do.
I need to sign in to validate a pending transfer money
Thanks in advance for the quick answer

Reviewer: Anonymous User
Date: Sept. 20, 2017

Good morning,
A call was placed today in regards to Notary services. I was looking to come on Thursday after 5pm; informed the hours of operation-close at 5pm. Could you please confirm hrs. of operation. Thank you in advance

Have a great day

6198 Arlington Boulevard
Falls Church, VA 22044

Lobby Hours
Mon: 08:30 AM - 05:00 PM
Tue: 08:30 AM - 05:00 PM
Wed: 08:30 AM - 05:00 PMOpen Now
Thu: 08:30 AM - 07:00 PM
Fri: 08:30 AM - 07:00 PM
Sat: 08:30 AM - 03:00 PM
Sun: 11:00 AM - 03:00 PM

1 /10
Reviewer: Anonymous User
Date: Sept. 10, 2017

Awful customer service!!! Extremely disappointed in the incompetence of the tellers and rudeness of the "manager on duty."

1 /10
Reviewer: Lucy Martel
Date: Aug. 29, 2017

I went to the Grafton Street branch on Friday, I had some charges on my account that were not mine, I spoke to the man there who gave me a new card and assured me they would not be paid, they were pending at the time. He said I was all set, the account would be fine the next day. Today is Tuesday, the charges were paid!!! Why...because he DID NOT do his job!! So now I have to spend more time out of my work day to fix this at another branch that hopefully knows what they are doing because it is obvious this man doesn't. As a matter of fact it appears no on at that branch knows what there doing. What a shame..our money is in the hands of those angry right now.

10 /10
Reviewer: Anonymous User
Date: Aug. 20, 2017

Love this branch. Staff is always super helpful and friendly. One of the girls in particular, Rebecca, has a great personality and always makes coming into the bank a pleasure

Reviewer: Anonymous User
Date: Aug. 14, 2017

Horrible. Complete idiots.

1 /10
Reviewer: Anonymous User
Date: Aug. 13, 2017

The worst customer service ever

Reviewer: andrea
Date: May 19, 2017

need to leave feedback about a branch in PA.

Reviewer: Anonymous User
Date: March 31, 2017

I.m very happy with TD Bank, but would prefer to speak with someone who was born and raised in this country...try as they may..foreign born have a heavy accent. this is my complaint with business places I have dealt with...Have no problem with immigrants just don't put them on customer service...just tried to get the phone number for bank account and for the life of me forgot it and called the Bellmawr branch and could not make out a word he said!

Reviewer: Anonymous User
Date: March 17, 2017

We had a very uncomfortable moment with a female worker, not dressing properly ,making inappropriet comments trying to get the attention to her body . My spouse and my self had an unpleasant time. She was not dressed and acting professionally.

5 /10
Reviewer: Farrah
Date: Feb. 17, 2017

They very professional and respectful

Reviewer: Denis Predovan
Date: Jan. 18, 2017

Hi there.
Im your client, and I need see transaction on my account number :4286349307,from 2014- to 2015,please can you send to my email..
If you need same more information contact me on mail.
Regards Denis Predovan.

Reviewer: Steven Harper
Date: Dec. 16, 2016

This Bank is closing, TD is filing bankruptcy

1 /10
Reviewer: Anonymous User
Date: Nov. 7, 2016

I went today to use my safe deposit box.
The male employee never ask for my ID .
When I asked him , why you don't ask a bout my ID ?
He replied , signature the same and you have the key. I thought this is very strange.
Some people forge signatures and can steal keys too.

8 /10
Reviewer: Anonymous User
Date: March 2, 2016

I am pleased with the service I received. Staff is polite, courteous and friendly. No long waits.