Citizens Bank

1999 Centre Street, West Roxbury, MA

West Roxbury Branch
5/10 7 Ratings
 1999 Centre Street
 West Roxbury, MA 02132
 Large Map & Directions
 (617) 551-6281
Lobby Hours
Mon:09:00 AM - 04:30 PM
Tue:09:00 AM - 04:30 PM
Wed:09:00 AM - 04:30 PM
Thu:09:00 AM - 04:30 PM
Fri:09:00 AM - 05:00 PM
Sat:09:00 AM - 01:00 PM
Established On:
 May 13, 2005
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Asset Concentration:
 Commercial Lending Specialization
Institution Class:
 Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Reviews & Feedback

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Rate This Bank:
5/10 7 Ratings
Reviewer:Raymonde Fleury
Date:March 24, 2021

Account number

Reviewer:Anonymous User
Date:April 6, 2020

horrible horrible horrible

Date:March 6, 2020

These members of Citizens Bank Mystic, CT are always helpful 🙂

Reviewer:frederick c scharr
Date:Aug. 4, 2018

I have continuing problems accessing my accounts on line.
Last month i requested paper statements. That request was not granted. Today I called customer service. On hold 30 minutes. Then, I was not granted a clear answer as to why I am not receiving my statements. Able m the rep, also told me there would be charges for the paper statements. When I requested to speak to his supervisor, I was put on a long hold again. I need to speak to soemone in the branch. I want to apply for a mortgage. Thank yo Fred Scharr 845-222-2525

Reviewer:Jose concepcion
Date:July 16, 2018

Elizabeth Luis y Katherine estrada deberian agradecer que hoy siguen trabajando se iban a poner los huevos a dollar denle gracias a Dios que me llamaron a tiempo y no someti la forma legal que tuve en las manos saliendo de la Corte. Las2 son pacotillas discriminadoras .como es posible que no cambies un cheque que es de tu propio banco por8.000 dolares a diqqque por que era mucho dinero ..ignorantes las2

Reviewer:Cheng LIM
Date:May 4, 2018

Hi there,
I am in the process of buying a boat from Pak Boats and the information given to me for money transfer is your branch. Before I do any such transfer from Singapore, just checking if the account given to me is correct and valid for Pakboat/Scan Sport Account - 3305143810.

Please reply to me via email. Thank you.

Cheng H. LIM

Reviewer:Anonymous User
Date:March 28, 2018

Most of the tellers at the lakeshore branck soinexperienced

Reviewer:Maria Goretti Ovia
Date:March 22, 2018

hi team,
hope this email finds you well.
I am tracing a cheque no. 514530438-1 dated November 01,2017 payee: Eileen Bayagau drawer Citizens Bank, N.A.
This was presented at Bank of South Pacific Limited, Port Moresby, Papua New Guinea and was forwarded to your good bank enclosed with our official letter head dated 12 January 2018 under Clean Bill for collection via TNT Connote no. GE938838938WW on even dated.
From Track & Trace, we found shipment number 938838938 containing 1 item delivered in good condition at United States Eastern and was Signed by a M.VALENTINE at 17-1 10:50
To-date we claim non-receipt of funds.
Could you please have a look into this matter and kindly respond via Swift to BOSPPGPM or email.
Thanking you in advance and will very much appreciate your favorable response.
Best Regards
Maria Goretti Ovia
Trade Officer | International Operations
Bank of South Pacific Limited
Waigani Head Office | Section 34, Allotment 6&7, Klinki Street, Waigani Drive
T: +675 3057888 | E: | W:

Reviewer:Anonymous User
Date:Feb. 22, 2018

Do not find your hours very accommodating to customer needs.. Many banks in the area have earlier and later drive-up hours..wish you were more accessible.. Thank you..

Reviewer:Gary Szwech
Date:Aug. 10, 2017

I talked too someone threw customer service about fraud being on my account they said we will send me a free bank threw fed ex free of charge and I still haven't received this card

Reviewer:J.M.P. Toledo, OH
Date:July 10, 2017

Very welcoming atmosphere. The employees are friendly and efficient. The manager has often acted as an advocate for my elderly mother.

Reviewer:Amy Harkins
Date:July 4, 2017

I'm am goingoing to change too citizens bank because of their good customer service.

Reviewer:Jen Childs
Date:March 23, 2017

I walked in to have a simple Identify Verification done for a credit card company. At first the teller told me I could be helped by the licensed banker on call. Miss Teal Christoffersen. However, once I was in her office, she told me she had no idea what I was asking for. I told her the credit card company told me it was a simple procedure any bank could do, she just needed to confirm my ID was valid and that is was me over the phone on a recorded line. I called the credit card company and they explained everything to her on the phone. She acted as if I was a nuisance and then proceeded to excuse herself saying she would need to speak with her boss. Then she returned and said this is not something she could do for me and that I needed to leave. I was left on the line with my credit card company with no explanation as to why I was being refused this basic procedure. I was embarrassed and treated unfairly at this Bank. I have put in a formal complaint at the Better Business Bureau of Eastern Michigan and Detroit denouncing this discrimination and poor customer service. Think twice about using this bank.

Reviewer:Anonymous User
Date:March 22, 2017

Never has the money for a coin order. What kind of bank doesn't have money in it!

Reviewer:James Burg
Date:March 20, 2017

Does Citizens have bank deposit boxes in Smyrna, DE ? Price ?

Reviewer:Anonymous User
Date:March 15, 2017

On Monday, March 13, 2017, My husband and I went to the Citizens branch at 1030 Park Avenue, Cranston RI, to deposit our income tax refund check. Our teller was named Shana Cheshier. She greeted us with a terrific smile, asked how our day was going and what could she do to help us. We gave her the check and she deposited it into our account. She then asked if there was anything else she could do to help us that day. I just wanted to tell her boss what a great person she is, upbeat, professional, well groomed and has a fantastic smile. This woman is always pleasant, no matter what kind of day she was having, always trying to help, or giving us suggestions that the bank offered. There aren't many people in todays world that have such a great personality and obvious love of their job and I hope that you appreciate having her work for you. She was kind and helpful, always greets people with her smile and asks how their day is going. Same thing happened when we left, she thanked us for banking at Citizens and wished us both a great day. I believe when someone goes the extra mile to make sure your visit is good, they ought to be recognized somehow, and told what a great job they were doing. Again, I hope you appreciate having her as an employee, as we love having her as our teller. She makes Banking at Citizens a pleasant experience. Sincerely, Alison and Peter Kiernan 272 Princess Ave, Cranston RI 02920.

Reviewer:Anna H Steele
Date:Feb. 5, 2017

Your website and on the door in Milford, DE you state:
Sunday 9 to 5 open!!!!!; but you are closed
Anna H Steele
215 630 7303

Reviewer:Christina Harvey
Date:Dec. 13, 2016

I opened my account with you when I started working at Perdue. I was told I would be getting a $150 bonus for banking with you. When am I going to receive this? Thank you.

Date:Oct. 10, 2016

I lost my password

Date:Sept. 24, 2016

Terrible managment there!