Regions Bank

2850 Homer M. Adams Parkway, Alton, IL

Alton Facility
3.1 /10 66 Ratings
  2850 Homer M. Adams Parkway
  Alton, IL 62002
  Large Map & Directions
  (800) 734-4667
  (618) 463-4629
Lobby Hours
Mon: 09:00 AM - 04:30 PM
Tue: 09:00 AM - 04:30 PM
Wed: 09:00 AM - 04:30 PM
Thu: 09:00 AM - 04:30 PM
Fri: 09:00 AM - 05:00 PM
Sat: 09:00 AM - 12:00 PM
Sun: Closed
Cumulative Bank Quality Score (BQS)
Established On:
  Jan. 1, 1928
FDIC Certificate Number:
Total Assets:
Deposit Insurance:
Community Bank:
Asset Concentration:
  Commercial Lending Specialization
Institution Class:
  Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)

Reviews & Feedback

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Rate This Bank:
3.1 /10 66 Ratings
Reviewer: Asia Mcgee
Date: May 20, 2020

Good bank people goid

5 /10
Reviewer: Lanny Hutchins
Date: May 19, 2020

Very friendly staff providing exceptional customer service.

Reviewer: Anonymous User
Date: May 8, 2020

can't find phone number for okeechobee branch

1 /10
Reviewer: Anonymous User
Date: May 4, 2020

horrible customer service. after my latest interaction with this branch, I'll choose another bank.

Date: May 4, 2020


2 /10
Reviewer: Anonymous User
Date: April 22, 2020

You can't call them.😵

10 /10
Reviewer: Anonymous User
Date: April 1, 2020

Friendly, knowledgeable staff. Nice facility.

Reviewer: Mitch Hurst
Date: March 16, 2020

Your system sucks

4 /10
Reviewer: Vinton, iowa
Date: Dec. 30, 2019

Enjoy Regions but list the local phone numbers already.

1 /10
Reviewer: Gavin
Date: Dec. 10, 2019

Only 1-800 # No local # = very bad custermer service.

1 /10
Reviewer: Anonymous User
Date: Nov. 25, 2019

Phone no not working

Reviewer: Anonymous User
Date: Nov. 21, 2019


Reviewer: Bonnie
Date: Nov. 12, 2019

Why are all numbers busy for bank????? Every one is 800 nuber!!!!!!!

Reviewer: Mary Findley
Date: Sept. 9, 2019

The people there is so rude don’t know why they are working there

Reviewer: Mary Findley
Date: Sept. 9, 2019

The people there is so rude don’t know why they are working there

1 /10
Reviewer: Anonymous User
Date: Sept. 2, 2019

Your advertising is awful

Reviewer: Anonymous User
Date: Aug. 15, 2019

The LOCAL NUMBER is 417-297-7020

1 /10
Reviewer: Andrew
Date: Dec. 4, 2018


Reviewer: Anonymous User
Date: Oct. 3, 2018

what is the actual phone number for the regions bank in Mooresville, in?
not the 800 number!!!
the 317-831-9500 says its disconnected

Reviewer: Donna Hamilton
Date: Oct. 1, 2018

I cashed several checks at Regions Bank in Delphi and was shorted 1000 dollars.I got home after their closing g and cannot contact anyone. I thought they would contact me when their drawer was over but haven't heard from them

1 /10
Reviewer: Anonymous User
Date: Oct. 1, 2018

It is ridiculous that I cannot call the local branch. I have been on hold so long that now the branch is closed. It is stupid to not provide a local phone number

Reviewer: Susan schein
Date: Oct. 1, 2018

First I tried to do it on line it wouldn’t work then I tried to call I was on hold for an hour and one minute and then it hung up now I’m trying to call and they don’t call back or I can’t get through it’s the worst I might have to cancel my account they are after 1520 years and go with somebody else

Reviewer: Dwane R
Date: Sept. 29, 2018

Branch is open but no way to call direct and an 80 minute wait on the 800 number. Are you freakin kidding me! Can I rate it less than one star!?

Reviewer: Melody Monies
Date: Sept. 27, 2018

I am trying to get a number for a local branch in South Carolina. Your computer phone service is telling me there are none in South Carolina. I know there are three(at least) unless they are closing down today. Why would you want to make people have to work so hard? I currently don’t have an account with you and can’t see why I would ever want one after this.

Reviewer: Anonymous User
Date: Sept. 25, 2018


Reviewer: Anonymous User
Date: Sept. 24, 2018

Tried to use my ATM card in a Saturday and the machine took my card. Then following Monday attempting to contact bank I can not even get the branch number!!!!! I am furious. This is such terrible customer service.

Reviewer: Anonymous User
Date: Sept. 24, 2018

The worst, slowest bank ever. NO PHONE???

Reviewer: Wayne T Logwood
Date: Sept. 23, 2018

Tried to load 380$ on now card said sorry for inconvenience take card and money back gave card back kept my 380$ and no receipt worried it's sunday no one to help me

5 /10
Reviewer: Donald williams
Date: Sept. 18, 2018

Everyone was so very helpful and kind and proves that i chose the right bank. Excellent customer service

Reviewer: Anonymous User
Date: Sept. 17, 2018

I can’t get the phone number to make an appt You are idiots

Reviewer: Anonymous User
Date: Sept. 17, 2018

Trying to get the phone number

Reviewer: Frank Shaw
Date: Sept. 14, 2018

I have several accounts with Regions.

I cannot get you on the telephone. Why do you only have a 1-800 number.

Worst personal service ever.

Reviewer: Anonymous User
Date: Sept. 11, 2018


Reviewer: Melissa Sunseri
Date: Sept. 8, 2018

Next time your in a branch , pick up a business card . They have their local number on it .

Reviewer: Anonymous User
Date: Sept. 4, 2018

I have already been on hold on your 800 number for over 18 minutes to see why I only received a statement for one of my two accounts last week. Why don’t you still have a local telephone number for your clients? This is unacceptable.

Reviewer: Steven haines
Date: Sept. 4, 2018

I’m in Australia and I need to transfer my girlfriend some money can you please give me your swift number

2 /10
Reviewer: Aug
Date: Aug. 30, 2018

Fees, Fees, Fees, used to be the best bank now sucks

Reviewer: Yolanda Canizares
Date: Aug. 23, 2018

need wire instruction to send funds to a customer and I been on hold for
10 minutes already and still holding.

1 /10
Reviewer: Josie Zimmerman
Date: Aug. 15, 2018

Having to wait ten minutes on an 800 number is ridiculous. Going to change my account to a bank with a local number and customer service.

1 /10
Reviewer: Shelita Close
Date: Aug. 15, 2018

Why is the local number disconnected???? So now, the only way to speak with someone is to wait 10-15 minutes via a toll free number? This is ridiculous!

Reviewer: Anonymous User
Date: Aug. 14, 2018

What happened to calling my local banker? I will be closing my accounts. You should always post a local number. Waited forever- at least the airlines will call you back automatically...torture listening to sales pitch over & over! 0 stars for phone service

1 /10
Reviewer: Anonymous User
Date: Aug. 13, 2018

I was an employee/ branch manager. They are ruthless
And do not care about their employees-no loyalty whatsoever!

Reviewer: michele patrice torres
Date: Aug. 9, 2018

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have waited almost 10 minutes....listening to STUPID SALES PITCHES.....all to speak to my local banker....who is less that a 4 minute car ride away. How the heck come I cant have a phone number to a local branch??? HUH??? is that so dad gum hard?????????

Reviewer: Anonymous User
Date: Aug. 6, 2018

The worst!!!! New cust. Can' t even reach them by phone. They shold be closed down!!!!!

Reviewer: Anonymous User
Date: Aug. 6, 2018

I had an appointment with the investment banker for 10:00 got there 15 min.early waited for 45 min. He had not shown up. I left my number for him to call me when he came in.Still no word@ 11:30.??? The app. Was a joke

1 /10
Reviewer: C
Date: Aug. 6, 2018

Absolutely depise this bank. They DEFINITELY will screw a customer over at every chance they get. I won't go into full details of the many, many, many problems I had with Regions but I will say I will NEVER do business with them again. Their greed is insatiable. They even change dates on statements to accrue as many fees as possible. There are too many banks and credit unions to deal with Regions' crap.

Reviewer: Hannah marie foster
Date: Aug. 3, 2018

Do you give money to open a account. With you

Reviewer: Anonymous User
Date: Aug. 2, 2018

Publish the local numbers already!!!!

Reviewer: Disappointed Customer
Date: Aug. 1, 2018

Ashley the new branch manager is rude and obnoxious. Regions should monitor the customer service that is demonstrated on her behalf.

1 /10
Reviewer: Donnie
Date: July 27, 2018

Regions, like I have all day to hold on the phone. Put the local branch numbers up. Think I will close my accounts. I hate robots.

Reviewer: Anonymous User
Date: July 26, 2018

Regions on Zelda Road seems to only be interested in selling annuities and nothing else. In this sense it appears that the commission based product is not always in the best interest of the customer or their needs.

1 /10
Reviewer: Flora Richardson
Date: July 26, 2018

The ATM located on Hwy 80 in Clinton, MS took my Debit card and wouldn't release it. I'm stuck with no money for gas and no card to go to another ATM. Could not talk to anyone because Customer Service is not a 24 hr. option for this bank..Now I will be forced to lose money I can't afford to because I'm gonna have to take of work to try and get my card back on today because I need it. This really sucks because I have been using this ATM for a while and this has never happened before. But on the day I really need the money, "BAM"😡

Date: July 20, 2018

AMOUNT $44144.28

3 /10
Reviewer: Lyric Stclair
Date: July 16, 2018

There needs to be phones available at the bank branch not an operator. I cannot ask all the questions I need to ask with a robot. Regions also take forever with depositing money, when I come into the bank and give them money to put in my account it should be in my account immediately not days later.

Reviewer: Janice washington
Date: July 16, 2018

Regions must not read the reviews almost all are complaints about the phone service. My mother banks with Regions and has come to live with me. I needed to change her address. Being on hold forever I went in the nearest branch. There is only one service person in the bank who was with another customer for over 30 minutes. I left. I bank with BankPlus and will open account with them for my mother. Goodbye Regions

Reviewer: Anonymous User
Date: July 13, 2018

ARGH!! no branch phone numbers big time waster for you and me

10 /10
Reviewer: Jessica
Date: July 13, 2018

The branch manager (John) at this location is so nice and helpful. He swiftly took care of my issue and also took the time to listen to everything I had to say. Everyone I’ve come in contact with at this location has always been so polite. Excellent customer service!

Reviewer: Anonymous User
Date: July 10, 2018

Can’t get through to my local branch. Stayed on hold with the number that was given over 15 minutes and still no answer. You need a better system for your customers to talk to the branch.

1 /10
Reviewer: Anonymous User
Date: July 9, 2018

Very hard to get in touch with someone about your bank information

1 /10
Reviewer: Steven
Date: July 6, 2018

Unheard-of that there is no way to connect to a local branch!! The automated phone system is one of the worst I have ever used.

Reviewer: Cher Hanson
Date: July 3, 2018

Oh and by the way, I will be closing out ALL my accounts with Regions after this. And you might want to screen your tellers a little better. "He didn't know that Hawaii was part of the United States or where it was". REALLY! Western Union is still looking for the money "he" sent, SOMEWHERE.

Reviewer: Cher Hanson
Date: July 3, 2018

I would give you feedback , however I can not get through to a human of any kind. All I can get is the location and hours when I dial the number given. A little DIFFICULT to do business this way!!!!! Ratting for phone service -10 sucks!!! How about adding an option for speaking to a person!!

1 /10
Reviewer: Anonymous User
Date: July 2, 2018

I have been a valued customer for well over 15 years and today’s experience really made me think twice about continuing my banking needs with Regions in Millbrook Al. I don’t know if Renee was having a bad day but she was very rude and disrespectful. I don’t need no attitude while doing a transaction. She is like this everytime I have to deal with her. She might need to go back through a customer service training class on how to treat a customer.

1 /10
Reviewer: Jessica Wells
Date: June 30, 2018

I was given the wrong amount back - I'm trying to find someone to speak with regarding this issue.

4 /10
Reviewer: Anonymous User
Date: June 26, 2018

Get a local phone number

Reviewer: Jamie brown
Date: June 21, 2018

I am highly dissatisfied . Cashed my check and deposit and the girl at window took it apound her self to do what she wanted with my money I'm pissed

Reviewer: Doretha Hines
Date: June 21, 2018

This ATM machine Regions on 2415 Sylvester Road take my card and i need my card back ASAP PLEASE YOU CAN CALL ME AT 229 319 3477 THANK YOU MY NAME IS DORETHA HINES

5 /10
Reviewer: Anonymous User
Date: June 13, 2018

Please list local bank phone numbers. The wait time is crazy. Let us talk directly to our local bank. List the numbers!

Reviewer: Lisa montgomery
Date: June 13, 2018

I can’t reach my banker her number has been disconnected And I’ve been waiting half hour to get someone on your 800 number I’m done

1 /10
Reviewer: Stephen W DuVall
Date: June 8, 2018

Because you don't publish a local branch's phone number, you just lost a CD.

3 /10
Reviewer: Krystal
Date: June 6, 2018

I don't do my regular banking with Regions but I opened a credit card with them because I thought it was a great offer. Tried to create an online account for the credit card. What a nightmare. Do companies still do business like this? I haven't dealt with customer service this poor for at least a decade. On hold for 20 minutes (the automated voice told me it would be 7 minutes), reps that sounded confused, being transferred all over the world to different departments, being given more 800 numbers for different departments that I could call the next day, reps that can't solve my problem and yet, incredibly, still try to sell me more services. Unbelievable . . .

Reviewer: Anonymous User
Date: June 5, 2018

Can not contact branch directly!! Being on hold with a 800 number is stupid!!!! Get with the program!!!!!!

Reviewer: Anonymous User
Date: June 5, 2018

Customer service is nonexistent if you can't even get ahold of the local branch by phone. Published phone numbers when called are invalid. This is completely unsatisfactory.

Reviewer: Joyce cooke
Date: June 4, 2018

I have been Calling my bank in Summerfield fl and the main office for over 2 hours today, and the local number is disconnected, is regions out of business?

Reviewer: Anonymous User
Date: June 3, 2018

Numerous occisians I've went to Hueytown Ala Branch and ATM is Empty it is so frustrating

10 /10
Reviewer: Michael Carruthers
Date: May 28, 2018

My experience was very pleasant as always, this is my second time using this Central Regions Bank, I used this bank for a large deposit 7yrs ago and the experience was amazing, know unnecessary charges etc. I would recommend Regions Bank to all walks of life from the poorest to the richest.

Michael Carruthers

Reviewer: Susan
Date: May 22, 2018

Why in the world will you not publish the phone numbers for the individual branches? I have one quick question and have been on hold with the 800 number for a very long time. I am betting when someone answers they may not even know the answer to my question. I just need to know if the bank has a notary and if they will be there on Saturday. I need to ask someone to meet me there on Saturday but don't want them to make the 45 minute drive and then not be able to do what we need to do.

1 /10
Reviewer: william moses
Date: May 21, 2018

It is bullshit trying to get in touch with your local bank

3 /10
Reviewer: Linda maddox
Date: May 16, 2018

Bank rep great! Wait time was I etc2 hours to open an account. All was the waiting in approval on the Corp office pricess not at Irondale branch.

Reviewer: OLIVIA West
Date: April 25, 2018

I'm receiving my back pay tomorrow April 25, 2018 it's around 15,000. I'm looking to open a savings or checking account and deposit the check. I'm in the process of moving to Ponchatoula, La Friday. How fast after depositing and opening an account can I pull money pay bills and rental agreement and rent a uhaul and buy furniture like ASAP. I'd like to be on the road by tomorrow night or Thursday. Thanks for your time.

1 /10
Reviewer: Anonymous User
Date: April 21, 2018

If I could choose zero stars I would for this location I would! Worst Regions branch in Shreveport. Unfriendly, rude, horrible customer service, complete lack of care! If you want a good community bank that cares about it local people don't go to the Regions on Youree Dr. Closed all accounts here and switch to local friendly credit union.

Reviewer: Theresa M Rasnake
Date: April 19, 2018

In trying to contact the local office in crossville tn on miller ave i was given the wrong number repeatedly. Need a call back from someone @ 229 506 3163

Reviewer: Anonymous User
Date: April 16, 2018

Cant call local branch without waiting 15 min. to get connected.Bye Bye regions.

10 /10
Date: April 6, 2018

i really like my bank,very nice,super quick service,phone answered quickly.

1 /10
Reviewer: Anonymous User
Date: April 3, 2018

I am a business owner in Saraland. This branch does not have enough tellers to assist customers. I visited yesterday at 1:30pm and there were 10 cars waiting in the car lanes. I went inside and there was one teller assisting a line of 10 customers. This is not unusual for this branch. On two days that I was there they opened late.
Yesterday I gave up and went to the 158 branch. I immediately drove up to the commercial lane, was assisted, and was on my way.
The 143 branch needs a larger payroll budget to insure good customer service.
This issue needs to be addressed in a timely manner.

Reviewer: scott hess
Date: March 26, 2018


10 /10
Reviewer: DOROTHY Mitchell
Date: March 24, 2018

They've been doing a great job for me and my husband, we've beenwiththem awhile

1 /10
Reviewer: Doug Mullins
Date: March 16, 2018

New manager, evidentially didn’t take me serious . I will be changing accounts next week with a new bank. Pete , never would have let this go this far. As for calling , tonight I spent 2 hours on hold, no one could take responsibility or was willing to help me. Goodbye Regions. Its obvious I must be a small fish in a big pond.

1 /10
Reviewer: Anonymous User
Date: March 15, 2018

No local branch number listed anywhere? Called the 800 number and was on hold for 15 minutes trying to verify funds on a check we received. I was told that they do not verify funds on checks. Customer service rep was rude. I'm so glad that I am no longer banking at Regions. ZERO stars.

1 /10
Reviewer: Do Not Call
Date: March 14, 2018

The branch itself is fine to work with. As others have said, trying to call and speak to someone is a nightmare. Expect to sit on hold for a long time. I needed to track down a check order that says it was delivered to the local branch instead of my apartment. I sat on hold with the 800 number for 34 minutes, just to be transferred to the local branch to answer my question in less than 5 minutes.
This is not an acceptable level of service.

Reviewer: James Burgin
Date: March 13, 2018

Why in the hell can you not contact a local branch by phone?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Because you are a bunch of jackasses, that's why.

5 /10
Reviewer: Anonymous User
Date: March 9, 2018

Im the previous comment or. The customer service rep was very nice and apologized but I just needed to have my money elsewhere. For her great demeanor I give them 5 stars. I know it’s not their fault.

1 /10
Reviewer: Anonymous User
Date: March 8, 2018

I can’t reach the bank by phone. I was going to ask how to better invest my $70,000 with them. Therefore I will drive there and close my account. This is terrible customer service. Zero stars.

Reviewer: Crystal Goforth
Date: March 7, 2018

Needed to talk to someone at the branch. No phone number for the branch. The 800 number was not helpful at all. Needed a person which would h Ave taken about 5 minutes. Banks have gotten where they are so impersonal. I hate talking to a machine.

Reviewer: Larry Oggs Jr
Date: March 5, 2018

Your phone process is horrible. I have been a customer for 15 years. All I wanted was to talk to Jessica at the West Approach office. I started at 3:15 pm and it is now 3:57 and I have not gotten to talk to anyone. I am still in answering first step in the process. I think I will bank else where.

Reviewer: Anonymous User
Date: Feb. 28, 2018

PLEASE WAIT WHILE WE CONNECT YOU WITH ANOTHER VOICE RATHER THAN A PERSON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 /10
Reviewer: Harvey Floyd
Date: Feb. 26, 2018

The poorest service I have ever received from any bank. We tried to use Western Union and were refused service. We were told they were protecting us from "elder abuse." We were treated as if we were children who did not know what we were doing. They refused to believe we knew the person to whom we were trying to send money. We are glad we are not a customer of this bank and never would be. The "wealth advisor" insisted on substituting his judgment for our own. We have never been treated so disrespectfully. We cannot adequately express our displeasure with this bank. We would not even give this bank a one star.

Reviewer: Rick
Date: Feb. 21, 2018

I work 5 days a week, your same hours. I wait on the phone to ask a simple question and no one picks up, just the same endless recording. The poorest service I have ever received from any bank. Please Open Sat. Morning or stay open until 6 pm. It appears that at least half of the people that respond with feedback give you folks a poor rating. Not a real good business model.

Reviewer: C Mel
Date: Feb. 17, 2018

When searching for a Office phone # for a specific Regions Bank. No Office numbers are listed...?

1 /10
Reviewer: Shana Dellos
Date: Feb. 14, 2018

I live in Franklin and I love what Regions stands for, and that's why we chose them as our bank. However: I absolutely HATE that I can't contact my local branch via a local phone number. A quick 30 second answer via a local person and line becomes a complete HOUR of non-human wait-time to filter through areas just to get someone on the line. Ridiculous and very wrong. Please review what good local customer service means, and re-install a local line for human help. I considered asking a FB message question in attempt to get a faster answer, but now me waiting on hold has made me late to my appointment, and completely disrupted my day. Get it together and listen to these comments and make the changes necessary in order to keep and get customers, otherwise in the end Regions will suffer because of this bad and awful policy. :(

Reviewer: Sandra Bridges
Date: Feb. 13, 2018

very dissatisfied customer. I need someone in authority to contact me. I need help with my account. work number 706-529-5763 ask for Sandy.
cell #706-271-8803. I have talked to customer service at the main branch.
I have spent a lot of time on the 800#. If you have management- please have them contact me. rating is 0 stars

Reviewer: Elowese Adkisson
Date: Feb. 12, 2018

Like all the others there is no local phone number for our local bank. Drive to the branch and the service is friendly and knowledgeable, but HELLO REGIONS, this is 2018. When business cannot be taken care of by computer or 800 number we need to be able to talk to our local bank. Who wants to take time off work and drive to the bank when one 5 minute phone conversation with local bank could resolve the problem. 800 number is extremely BAD customer service.

1 /10
Reviewer: Anonymous User
Date: Feb. 7, 2018

If they had zero stars that's what I would give them. This BIH Lauren Washington who comes to work at 3pm to scrunitize your mobile deposits and put hold on your money for weeks like she's GOD looking for problems that don't exist except in her head will put your life your bills etc on hold. She needs to be scrunitized. Don't join Regions especially if you're black THEY ARE RACIST. We shouldn't have any money let that air head BIH tell it.

2 /10
Reviewer: Nicole Zamary
Date: Feb. 5, 2018

It is really a pain that you cannot contact a local branch. I attempted to make an appointment online yesterday to visit my branch and the appointment never booked. I have been on hold this morning for over 20 minutes attempting to make an appointment for today. Why can I not call my branch directly. This is horrible customer service!

2 /10
Reviewer: Patsy Martin
Date: Feb. 2, 2018

The people at the branch are very nice but due to having to waste 15 minutes of my time to ask a simple question that only a person at that branch can answer for me, it is not a bank I plan to continue to do business with!

7 /10
Reviewer: Paula
Date: Feb. 2, 2018

Although I have always received great customer service inside the branch, I really wish there was a way to directly contact your branch. I have been on hold for over 20 minutes with a toll free number. This is not really customer friendly and causes great aggravation.

Reviewer: Anonymous User
Date: Feb. 2, 2018

While I don’t Bank with Regions, I placed a call re: a transfer I was trying to make to my sons account. There’s no way around it, one phone number only. I was on hold for over 15 Mins. Just to ask one simple question. I was driving so I could do that. Had I been in another situation, I probably would have thrown the phone! I don’t believe I’ll be opening any accounts with them soon!

8 /10
Reviewer: Anonymous User
Date: Jan. 22, 2018

Can’t never reach anyone my phone at this branch no phone number. But the people who work there are always nice . I have been with this bank for 35 years.

1 /10
Reviewer: Pam Lawhead
Date: Jan. 19, 2018

I have had an account with this bank for > 40 years. I have been through all of the mergers, takeovers and changes in name. It has gone from a local, careful, personable bank to a horror show. I finally, when I went into the main office got a local phone number, their response about not having a number was a "HA HA", "Yes we have had a problem with that". Then I made application for a credit card for my child who was traveling abroad. In the process I found that they have the wrong, yes WRONG, social security number on my 40 year old account, again "Oh Ha, Ha, I surely do not know how that happened". I was told to bring in my SSN card and my husband and I could fill out a form XXXX to fix the "problem". They will not find out how the number got changed, but I can assure you it was not a typo, it was an entire new number with a Colorado starting sequence, when I was born in Arkansas. "oh Ha Ha." Once I find out how this mess came to be and, what damage has been done in my life because of this, I will change banks. In the meantime "Oh Ha Ha". It is a terrible, irresponsible bank. I dare you to find the name of a person who works there or a number to call that answers. They simply do not use phone numbers in that place. I think that what they have done to us is actionable and I will pursue my options, if only to make them be more responsible.

Reviewer: Cynthia
Date: Jan. 17, 2018

is the bank on Coliseum blvd open now?

1 /10
Reviewer: Anonymous User
Date: Jan. 17, 2018

Same as the dozens of folks previous, no local number for the branch and horrible wait times and endless menu's. Been a customer for 30 years and things sure have changed, guess I need to also.

Reviewer: Shirley king
Date: Jan. 12, 2018

Want to know if the dyersburg branch is open today. Since weather is bad. And also want to know if there will be a delay on my disability check being deposited in February. It always goes in on the 3rd. I had changed banks to you all and someone told me my check might be delayed on deposit on the 3rd. I hope not being my bills are set up on that day

Reviewer: Anonymous User
Date: Jan. 9, 2018

getting your local phone number is a real pain. wanted to set up an account, if i didnt already have one with you i might go somewhere else. the number listed as local is a fax number. hot springs village.

10 /10
Reviewer: Sandra Walker
Date: Dec. 20, 2017

Everyone has always been so polite and nice! The bank is always clean and smells so clean too. I have been with this bank for over 18 years or more. I always recommend this bank to everyone, regardless if they bank somewhere else! Good work!!!!

Reviewer: Sarah Gordon
Date: Dec. 14, 2017

Please post your direct phone number on the website! I don't want to talk to a computer. I would like to be able to dial a number and speak to someone live in the branch office. Thank you

10 /10
Reviewer: Jonathon meddings
Date: Nov. 25, 2017

I just opened an checking account a week ago. The experience was respectful,informative, and overall pleasent.

10 /10
Reviewer: Doris L Moore
Date: Nov. 15, 2017

This was the bank that we opened our account. Diane (missed spelled) was supper.
Harry and I miss seeing her

1 /10
Reviewer: Anonymous User
Date: Nov. 8, 2017

This branch is permanently closed and they did so without notice. There are no longer any Regions Branches in Leesburg. I will be bank shopping now.

Reviewer: Anonymous User
Date: Nov. 2, 2017

Why does this place not have a local branch number....

Reviewer: Anonymous User
Date: Oct. 30, 2017

First of all I am trying to call this bank because after contacting them three times and submitting all required information they still have not updated my account. I started attempting to call this branch at 1:10 this afternoon. It is now 3:50 and they have yet to answer the phone. It will ring until it hangs up on me. I have called them myself a total of 12 times and their call center has tried to contact them a total of 4 only to tell me to keep trying. I do not understand how they could possibly be so busy that not one person is capable of answering a call. This bank has been an ongoing nightmare. Do yourself a favor and go somewhere else

Reviewer: Ashley boatman
Date: Oct. 27, 2017


Reviewer: Pattie Butts
Date: Sept. 23, 2017

My Experience with Regions Bank, Anderson, S.C. Has been very good.

Reviewer: Arthur B. Mashburn
Date: Sept. 23, 2017

I've been one of your customers since you bought the bank from the previous company. I've known a couple of your employees for quite some time. I've enjoyed your service until this past week. I tried to call the Callaway, Florida Branch with the number stored in my cell phone, It was no longer in service, changed to a damn 800-734-4667 number. I called that number trying to get the Callaway Branch number and spent several minutes punching options and listening to a lot of wasted words before finally connected to a live lady. I asked for the Callaway number and was told to go on line enter account, pin #, ect. to see my balance, it seem her only answer was to get me signed up for online banking. Not going to happen, This 84 year old man is NOT going to get into that mess. The USPS has lost my August and September bank statements, I finally got the Callaway number from a friend after making several calls. Wading through several minutes of "male bovine feces" to try to simply get the Callaway number pissed me terribly. We old folks want fast personal customer service, not a bunch of online and computer time that most of us are not efficient with and would not know how to correct an error with it.

Reviewer: George S Keep
Date: Sept. 22, 2017

This says call this number for the bank on Washington Pike. All I get is a list of items. I need to talk to a person about charges on my account. I have spent 45 minutes going to different computer locales and cannot talk to a live person.

1 /10
Reviewer: Anonymous User
Date: Sept. 13, 2017


10 /10
Reviewer: Tina howell
Date: Sept. 11, 2017

I need a new bank

Reviewer: Anonymous User
Date: Sept. 9, 2017

Wy was the bank closed Friday at 3.30 pm. when we needed service. Bank hours were supposed to from 9am till 5pm.

Reviewer: Joe Downs
Date: Aug. 30, 2017

I need to speak with the bank manager located at 3607 Cheryl Avenue. We are developing the new Starbucks project next door. Please have the manager call me at (317) 213-4570 or write with their respective contact information.

Thank you,

Joe Downs

Reviewer: Anonymous User
Date: Aug. 14, 2017

This is the second time in a week that I have driven thru the drive thru window and it was closed in the middle of the day. I was told that tellers needed to take breaks (it is the law)and there wasn't anyone to man the drive thru. Could not breaks be staggered so the drive thru window would not have to be closed.......just was an inconvenience.

Reviewer: teresa de dillon
Date: Aug. 2, 2017

May I contact with somebody speaks spanish?

Reviewer: Anonymous User
Date: July 28, 2017

This is the worst bank. Everytime I needed the bank to help me out I always got rejected besides from one person Jason he is awesome. I've made a mistake one time and over drafted and got no help to fix for a one time offer. They charge me to cash my own paycheck when I personally bank with them, when I found that out I was beyond pissed and it took them 30 minutes to cash my check which by the way was on my 30 minute lunch break doing this in drive thru. This bank to me is starting to be like BOA as soon as I can I'm closing my account and going elsewhere.

Reviewer: Anonymous User
Date: July 27, 2017

who is the president of your bank? I have a complaint to file

Reviewer: Anonymous User
Date: July 25, 2017

customer service is lacking ! you have no local telephone number for me to contact a person in my local university branch, I have been a customer for twenty years and your digital 800 numbers are disservice to us old time customers ! shame on you !

1 /10
Reviewer: Micki Lee
Date: July 15, 2017

This bank is not for small businesses. Hours are horrible, customer service is terrible - cause no one is there when you need them, and ATM machines (smart ATM) are always down.

Reviewer: Craig Dermody
Date: June 22, 2017

Cannot get hold of personnel directly because there is no direct phone. Extremely frustration to get automated help w/o the options required. Very poor system

Reviewer: Anonymous User
Date: June 5, 2017

Don't call any number to contact this bank "Regions" what a waste of time!!! Terrible experience!!! F_ _ _k this place of so called business!!!!!!!

2 /10
Reviewer: gayle r thompson
Date: June 1, 2017

I have banked at regions for many years and the service here has deteriorated so much in the last few need to fix this

Reviewer: Melissa
Date: May 11, 2017

I needed to call the local branch to ask a question. You get and 800 number with no way to talk to a person. The website on gives the 800 number. Lousy customer service if you can't talk to your local branch

Reviewer: Joyce bryant
Date: May 11, 2017

Have had this account for 30 years....I am out of town and wanted to call my branch in and speak to them and could NOT FIND A NUMBER TO CALL TO SPEAK TO SOMEONE ANYONE ABOUT MY ACCOUNT.... ALL THAT IS AVAILABLE WAS A 800 NUMBER WHIS IS USELESS TO ME. I AM NO WHERE NEAR A REGIONS AND A PHONE IS ALL I HAVE AS CONTACT. This really sucks...considering pulling out of regions when I get back and go with a bank that can be reached by phone....regards

Reviewer: Anonymous User
Date: May 10, 2017

Worst customer service that I have ever experienced. Although had an appointment to transfer safe deposit contents from Main Branch, I waited in excess of 2 hours to accomplish task, in addition to another individual who had an appointment 15 minutes after me. The next month, I went to get a something out of my lockbox on Tuesday at 3:45 pm and was told there are individuals waiting to meet with the only person who can access the lockbox AND SHE WAS GONE TO LUNCH. Who goes to lunch at 3:45 and bank closes at 4:30. I will be removing my lock box contents and store it somewhere else. I had to make an appointment for the next day to access the lock box. Worst service ever.

Reviewer: Gilbert Blaum
Date: May 10, 2017

Anticipating a large electronic deposit to Regions Bank in Springfield Il. 3000 6th st. The transferring company asks for a contact, phone number, and email address. There is only a corporate phone number. No email or individual names are given. Should I use a different bank since they require that information?

Reviewer: karen grayson
Date: May 4, 2017

I have been trying to talk to someone at the Murray locations. (I have called both
banks) was on hold for 9 minutes. And 10 until someone answered. Poor service. No hometown treatment here....

4 /10
Reviewer: Anonymous User
Date: April 22, 2017

Difficult to reach a banker at a branch. The only number listed is the regions auto bank line, which doesn't have a live banker on weekends. Very frustrating.

1 /10
Reviewer: Duane Bosler
Date: April 12, 2017

Terrible, terrible service. All I wanted to do was contact the local branch or even customer service. Needed a phone number. Couldn't get a phone number for the branch at 26th Street, Bradenton, Florida, 34207. Couldn't get a person to speak to meet at customer service 800-734-4667. Tried several times and options.

Thank goodness it is my elderly father who deals with you and NOT me. Guess as I take over his finances I will have to switch to a bank that will actually speak with me!

Reviewer: Terry Brock
Date: March 21, 2017

It is impossible to reach a branch with the way you have your phone system setup - spent 45 min trying to call and still have not gotten to speak with anyone - you should do away with it. You need to have direct numbers to a branch without going through all this b/s to speak to someone and spend an hour and still not get to - will diffently not be banking with you - sorry for your loss

1 /10
Reviewer: Anonymous User
Date: March 14, 2017


Reviewer: Kapil thadani
Date: March 13, 2017

I kapil thadani holder of account nu 0221298467 i am not able to go online banking and i try cal bank regions i can't get tru . Plz cal at 005016667402 i have isshu my chck al ready ..

1 /10
Reviewer: Anonymous User
Date: Feb. 27, 2017

I am on my mother's bank account and was trying to call the branch or find information on whether her branch has a notary public. There is no listed phone number for her branch, there is nothing on the automated telephone service that lets me speak with a live representative. Customer service is very difficult - absent getting in my car and driving to the branch, how is one to speak with a representative to get information? I, personally, will never bank with Regions for this reason. It is not accessible.

Reviewer: Nicolette Clark
Date: Feb. 19, 2017

Can y'all let know how much money in bank account on the first

Reviewer: Anonymous User
Date: Feb. 1, 2017

Yesterday, 1/31/17 approx. 3:50 pm EST at the Clinton Hwy branch, a drive thru female teller refused to cash a check I sent to a caregiver, saying the signee's signature looked the same as the writing on the front of the check (mine). Really???? Furthermore she stamped the check so it couldn't be cashed elsewhere!!!! Really???????? What authorization was the teller working with to make unsubstantiated assumptions and indictments??? She wasted someone's time & caused grave inconvenience. How dare you???

Don't hand me any worthless apologies. It changes nothing and gives back nothing. The nerve!!!!

Reviewer: Pegy
Date: Jan. 5, 2017

can't get into my acct

1 /10
Reviewer: Kelly Mares
Date: Dec. 30, 2016

My husband recently visited this branch and his debit card taken from him by an employee!! They employee stated that he couldn't speak sufficient English and didn't need his card and it was illegal for him to have the debit THAT HAD HIS NAME ONE IT! I'm furious and my lawyer will be in touch very soon!!!

Reviewer: Robert E. Jamison
Date: Dec. 25, 2016

My laptop was stolen at circa 2pm on SAT 24 Dec.
This contained all pertinent info on my Regions acct.
I don't know the password for this account, so I want to ask that
my account be frozen until I can get in touch with you by phone

Thank you,
Robert Jamison

Reviewer: Anonymous User
Date: Dec. 6, 2016

You need to list phone #'s for each branch. i hate staying on the phone waiting for someone to talk to. Please list #'s for Franklin, TN.

Date: Dec. 5, 2016

How can I get the local phone# for the Glenbrook Way branch in Hendersonville,TN

2 /10
Reviewer: Maria Martins
Date: Oct. 19, 2016

I've been trying to NOT go to your bank, but since it's so close to my home, I've had to bank there. I've been down since April so I've had to get neighbors and family members to run errands for me. I've noticed that one of your employees is vry rude to my account. I since have people going to the Cape Coral E. location. It's just sad that I've been banking at your location for so long and now that this woman is working there it's made us all feel uncomfortble.

10 /10
Reviewer: Anonymous User
Date: Oct. 6, 2016

Beautiful Branch

1 /10
Reviewer: Anonymous User
Date: Sept. 22, 2016

Regions puts a 9 day hold on checks which are being deposited from a trust account in PNC Bank. My mother is bed ridden and we have round the clock care for her which is very costly. These delayed deposits prolongs paying her expenses. Very disappointed with this red tape which is unnecessary. I'm going to make some calls and see if other banking institutions have the same practice.

2 /10
Reviewer: Anonymous User
Date: March 2, 2016