Empower Federal Credit Union

22 Branch Locations
2.7 /10 3 Ratings
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22 Branch Locations
   
Website:
  http://www.empowerfcu.com
   
Main Phone:
  (315) 477-2200
   
Main Office:
  1 Member Way
  Syracuse, NY 13212
About Empower Federal Credit Union

Empower Federal Credit Union was chartered on Jan. 1, 1939. Headquartered in Syracuse, NY, it has assets in the amount of $1,291,549,201. Its 140,394 members are served from 22 locations. Deposits in Empower Federal Credit Union are insured by NCUA.

Membership Eligibility

Employees or retirees, or eligible family and household members of employees or retirees, of one of over eighteen hundred member organizations. A complete listing can be found on the website: www.empowerfcu.com. Also eligible are those who live, work, worship, or attend school in these areas of New York State: City of Binghamton, City of Buffalo, City of Elmira (excluding census tract #5), City of Syracuse, City of Utica, Montgomery County, Oswego County, Town of Cheektowaga, Town of Salina (designated areas), Town of Union, Village of Elmira Heights, Village of Horseheads, and the Village of New York Mills. (updated Jan 2011)

Chartered On:
  Jan. 1, 1939
   
Charter Number:
  3025
   
Total Assets:
  $1,291,549,201
   
Deposit Insurance:
  NCUA
Number of Members:
  140,394
   
CEO:
  John D Wakefield
   
Member of FHLB:
  Yes
   
Low Income Designation:
  No
   
Institution Class:
  Federal Credit Union - Multiple common bond - primarily communications and utilities
Access to Electronic Services
  • Mobile Banking
  • Kiosk
  • Audio Response/Phone Based
  • Home Banking via Internet Website
  • Automatic Teller Machine (ATM)
Credit Union Programs
  • Mortgage Processing
  • Short-Term, Small Amount Loans (FCU Only)
  • Approved Mortgage Seller
Electronic Services
  • Electronic Cash
  • Remote Deposit Capture
  • Member Application
  • Download Account History
  • Share Draft Orders
  • View Account History
  • Bill Payment
  • Loan Payments
  • Account Balance Inquiry
  • New Loan
  • Electronic Signature Auth./Cert.
  • Share Account Transfers
  • e-Statements
Services & Products - Credit
  • Credit Builder
  • Business Loans
  • Share Secured Credit Cards
  • Overdraft Lines of Credit
  • Participation Loans
  • Indirect Consumer Loans
  • Risk Based Loans
  • Interest Only or Pymt Option
  • Real Estate Loans
  • Overdraft Protection/ Courtesy Pay
Services & Products - Depository
  • Health Savings Accounts
  • No Cost Share Drafts
  • Business Share Accounts
  • Share Certificates with low minimum balance requirement
Services & Products - Financial Education
  • Financial Counseling
  • First Time Homebuyer Program
  • Financial Literacy Workshops
  • In-School Branches
  • Financial Education
Services & Products - Other
  • Bilingual Services
  • Student Scholarship
  • No Cost Bill Payer
Services & Products - Transactional
  • Check Cashing
  • ATM/Debit Card Program
  • Money orders
  • No surcharge ATMs

Reviews & Feedback

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Rate This Credit Union:
5 Comments
2.7 /10 3 Ratings
1 /10
Reviewer: Donn Milovicz
Date: Oct. 3, 2018

Can't get a hold of anyone to find out why I can't access my money. They don't list individual location phone #s only a 800 and a 477 and they just hang up on me after I do the customer service option. This new system SUCKS.

1 /10
Reviewer: Anonymous User
Date: Oct. 1, 2018

Its sad that Empower has no way for customers to reach them after them messed up their system in a conversion, this makes me realize its time to shop for a bank that wants my business, you can not call local branches, you can never get CS, and now they keep making excuses for not having on line banking working. they always have a excuse but never a sound answer, Empower I'm searching for your replacement I'm tired of the excuses and issues and your lack of interest in resolving them

Reviewer: joe sammarco
Date: Jan. 27, 2018

I think it stinks that I cannot get online on this weekend.....locked out...why I do not know and there is no help available on the weekend. Sad.

Reviewer: Grace
Date: Aug. 23, 2017

Cant reach a live person. I want to ask a fee questions. Cant get a local number to call. I am not a customer so i have no acct. Num to enter.

6 /10
Reviewer: Anonymous User
Date: Nov. 25, 2016

Empower Federal Credit Union is small, but has offers & products compared to many BIG banks. I am very satisfied with the Services they rendered to me, however their teller service @ the Walden Ave location isnt so friendly, & a little impatient. If they would improve a couple of those ladies attitudes, I would rate them a 10!