Citibank

796 Laurel Street, San Carlos, CA

San Carlos South
2.7 /10 29 Ratings
Address:
  796 Laurel Street
  San Carlos, CA 94070
   
  Large Map & Directions
   
Phone:
  (650) 830-5354
   
Website:
  http://www.citibank.com
   
Opened:
  1934-10-01
Lobby Hours
Mon: 10:00 AM - 05:00 PM
Tue: 10:00 AM - 05:00 PM
Wed: 10:00 AM - 05:00 PM
Thu: 10:00 AM - 05:00 PM
Fri: 09:00 AM - 06:00 PM
Sat: 10:00 AM - 02:00 PM
Sun: Closed
Cumulative Bank Quality Score (BQS)
Established On:
  June 16, 1812
   
FDIC Certificate Number:
  7213
   
Total Assets:
  $1,336,201,000,000
   
Deposit Insurance:
  FDIC
Community Bank:
  No
   
Institution Class:
  Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)

Reviews & Feedback

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Rate This Bank:
84 Comments
2.7 /10 29 Ratings
Reviewer: jim
Date: Oct. 5, 2018

Great job, this branch has been closed for 2 fucking years.
Keep up the good work.

Reviewer: Zagy Zagyira
Date: Oct. 4, 2018

Dear Sirs,
I would like to inform you of this message I received.
Is this your bank's official message or is someone using your data for the purpose of fraud?
Please ask for your information.
With respect!
Zagy

below I will send you the following information:

NEW MESSAGE FROM CITIBANK NEW YORK
Unwanted mail
x
CITIBANK OF NEW YORK <information12@hyper.ocn.ne.jp>
Sep 23 2018 04:40 (11 days ago)
  receives

CITIBANK INTERNATIONAL NEW YORK
DIRECTOR, FOREIGN OPERATIONS DEPARTMENT
ADDRESS: 87-11 Queens Boulevard, Elmhurst, NY 11373

OUR REF: CTBNYUS / BBU

From Desktop of Mr. Kelvin Williams
DIRECTOR OF FUNDS CLEARANCE UNIT.
E-mail: kevinwilliams39893@aol.com


Attention Fund Beneficiary,


Payment Release Instruction from the Federal Reserve Bank of New York

Thank you for your anticipated co-operation.

TREAT AS URGENT.
Mr. Kelvin Williams
DIRECTOR OF FUNDS CLEARANCE UNIT.
CITIBANK NEW YORK

Reviewer: Alese
Date: Sept. 28, 2018

Hello , I have a question . I received your letter from your bank , to your bank that your bank should give me some money. The amount of money is certainly not small. Can you answer me, is it right or deceitful?

Reviewer: Hary Satrio
Date: Sept. 24, 2018

Saya menerima email dari seseorang yang mengaku Direktur Bank ini bernama Mr. Kevin William. Apakah benar informasi ini

Reviewer: Anonymous User
Date: Sept. 21, 2018

Very unprofessional from Manager to teller. Manager was rude.

Reviewer: Sameer Ayouby
Date: Sept. 9, 2018

We have moved locations from Saudi Arabia to Jordan, could you please let us know what will be needed by you to make changes in your record.

We need also to make an on line contact with you , it would be appreciated that you assign an acc
Your cooperation would be greatly appreciated.

Sameer Ayouby
Amman, Jordan.

Reviewer: Leejimenez
Date: Aug. 31, 2018

MUST CONTACT CORPORATE. LOOKING FOR MY MISSING $1,200

Reviewer: Anonymous User
Date: Aug. 24, 2018

How to open bank account

2 /10
Reviewer: Anonymous User
Date: Aug. 23, 2018

Review for:
5511 Alton Pkwy
Irvine, CA 92618


If you ever want to get anything done here besides deposit, ask for the banker named Nikolynn Tigner. Everyone else is absolutely useless, including the manager.

I'm an international student and the manager made it so difficult to just open an account. They never even told me anything about offers for students.

I have an account there for 2 years already with constant letters about my account having an issue. Went to the manager, he told me to just ignore it (yeah, real professional). Nikolynn solved all my problems regarding cards, certifications, and other info within a day. She should be the manager instead

3 /10
Reviewer: Brigitte JACQMARCQ
Date: Aug. 2, 2018

C'est dur; J'ai essayé à plusieurs reprises de faire un transfert : impossible. J'ai envoyé une lettre recommandee avec A.R. toujours rien.......les banques américaines c'est la galère. Je ne comprends pas qu'ils ne soient pas plus dévoués pour leur clients.

Reviewer: Malika
Date: July 25, 2018

Hello,
I have one question please?
Have you for a salarie who first name is tony?
Its very important
Thank you

Reviewer: Michelle Anita Coy
Date: July 25, 2018

I am having problems with my citibank account. I have been told that I have been blocked. I spoke with a representative from the Citibank group and was told that my account is unblocked. I have sent US$1,250 via wire transfer from Brasilia, Brazil and I need to know what is the status with my account.

I have also noticed that the last 2 payments I made with Discover was returned. I have written explaining that I have been sent to the Embassy of Jamaica, Brazil and have updated my account information on numerous occasions but on trying to upload my Checking Account No. and the Routine No. today with Discover it was to no avail. HELP! I need to pay may bills.

Thanking you for your soonest response. Need to know where is my US$1,250 soonest.

Reviewer: Velina Hasu Houston
Date: July 11, 2018

Frumencio is wonderful and professional. Eric was the same. I was first going to see another employee. He was quite rude. Even though Frumencio sat me in his office, he never got off the phone, established eye contact with me, or greeted me. I found that behavior to be unprofessional and uncalled for.

Reviewer: Miguel venegas
Date: July 3, 2018

Awful service. One lady helping people one hour wait. Awful

Reviewer: Anonymous User
Date: June 28, 2018

I went to Citibank Okeechobee branch and I noticed that almost everybody speak SPANISH !!!! we are in America, we are not in South America.....Citibank headquarters need to tell these tellers to speak ENGLISH !!!!!

Reviewer: Anonymous User
Date: June 26, 2018

Checks coming from this location are fraudulent.

Reviewer: fabiano luis gusso
Date: June 25, 2018

I'm so worried because when I connect in my account there is a message that my account will be closed if I don't contact my branch...
I already sent an e-mail CitibankKnowYourCustomer@citi.com and nobody give a feed back if is enough information...
So, could you please check my information or contact me by e-mail? my account number is 153253687
Thank you so much

Reviewer: Minnie Handwerker
Date: June 22, 2018

Trying for days to reach any person at the branch office. No-one picks up. Not even national Citibank main customer service representatives can reach the branch. This is serious incompetence. It has been a huge inconvenience, costing me time and money. Is this anyway to run a business?

Reviewer: Sy Mamadou Bocar
Date: June 22, 2018

Svp, je me permets de vous relancer ma demande d'hier portant sur la restitution de ma carte de banque capturée par une agence de la société générale de banque du Sénégal (sgbs) qui me fait comprendre qu'il faut l'accord de votre banque pour me restituer ma carte. Je vous serais trés reconnaissant de bien vouloir les contacter si possible en urgence, à l'adresse mail ci-aprés: monetique.sgbs@socgen.com pour le autoriser de me remettre ma carte sur présentation de mon passeport en cours de validité. Merci pour la compréhension et la diligence de votre réaction. Bien cordialement.
MAMADOU BOCAR SY NE LE 09 JANVIER 1941

Reviewer: Sy Mamadou Bocar
Date: June 21, 2018

My bank card was captured this very day by an agency of the Société Générale of Bank of Senegal to Pikine (Dakar). I would be you trés grateful for being willing to contact them if possible as a matter of urgency, at the e-mail address this - aprés: electronic banking sgbs@socgen.com to authorize him to put back me my card on production of my valid passport. Thank you for the understanding and the diligence of your reaction. Very cordially.
MAMADOU BOCAR SY BEEN BORN ON JANUARY 09TH, 1941

Reviewer: Sy Mamadou Bocar
Date: June 21, 2018

My bank card was captured this very day by an agency of the Société Générale of Bank of Senegal to Pikine (Dakar). I would be you trés grateful for being willing to contact them if possible as a matter of urgency, at the e-mail address this - aprés: electronic banking sgbs@socgen.com to authorize him to put back me my card on production of my valid passport. Thank you for the understanding and the diligence of your reaction. Very cordially.
MAMADOU BOCAR SY BEEN BORN ON JANUARY 09TH, 1941

Reviewer: Sy Mamadou Bocar
Date: June 21, 2018

My bank card was captured this very day by an agency of the Société Générale of Bank of Senegal to Pikine (Dakar). I would be you trés grateful for being willing to contact them if possible as a matter of urgency, at the e-mail address this - aprés: electronic banking sgbs@socgen.com to authorize him to put back me my card on production of my valid passport. Thank you for the understanding and the diligence of your reaction. Very cordially.
MAMADOU BOCAR SY BEEN BORN ON JANUARY 09TH, 1941

Reviewer: Sy Mamadou Bocar
Date: June 21, 2018

My bank card was captured this very day by an agency of the Société Générale of Bank of Senegal to Pikine (Dakar). I would be you trés grateful for being willing to contact them if possible as a matter of urgency, at the e-mail address this - aprés: electronic banking sgbs@socgen.com to authorize him to put back me my card on production of my valid passport. Thank you for the understanding and the diligence of your reaction. Very cordially.
MAMADOU BOCAR SY BEEN BORN ON JANUARY 09TH, 1941

Reviewer: Sy Mamadou Bocar
Date: June 21, 2018

Ma carte bancaire a été capturée ce jour même par une agence de la Société Générale de Banque du Sénégal à Pikine (Dakar). Je vous serais trés reconnaissant de bien vouloir les contacter si possible en urgence, à l'adresse mail ci-aprés: monetique.sgbs@socgen.com pour le autoriser de me remettre ma carte sur présentation de mon passeport en cours de validité. Merci pour la compréhension et la diligence de votre réaction. Bien cordialement.
MAMADOU BOCAR SY NE LE 09 JANVIER 1941

1 /10
Reviewer: Richard
Date: June 15, 2018

I am a Gold member and tried to use a Notary service they offer. Called 3 times and got the run around. "The notary person was a lunch." "The notary girl Karen had emergency and went home." Terrible service. I will take my future banking to another branch or to a competitor bank.

Reviewer: ohad varsano
Date: June 12, 2018

Hi my name is Ohad Varsano and i am a customer of your branch from the 90's
I live in Israel and i get a monthly statement by mail
I am positive that i am a victim of a fraud - 20.000$ are missing from my account
+ my account # has changed all of a sudden
I am trying for days to get an answer about the missing money with no success
TO WHAT EMAIL ADDRESS SHOULD I SEND MY COMPLAINT???
It is very confusing . which email should i write???
I wrote to spoof@citicorp.com
They say - "You will not receive a personal response".
So who should i email to???
Please respond asap i am very worried
thank you - Ohad Varsano 972503134240

5 /10
Reviewer: Cindy
Date: June 5, 2018

Offers 13- month CD with 2% interest rate . It is better than many banks.

1 /10
Reviewer: Suin Hsieh
Date: May 30, 2018

I am a loyal customer of this branch about 30 years but today one of the banker treated me and his customer very unfair. He even wanted the teller called sheriff. His customer (she)used language to bully me just because I wanted my teller to check whether my son has cashed my $10 check or not but it took time to do it. Although her banker offered to help me but I would rather my teller finished it for me . His customer means that I don’t need to checked it because my son may not want to cash a $10 check and I am selfish to let other customer waiting in the line( she is waiting and right behind me). She bully me and kept irritated me. Her banker ( they worked in the cubic office tighter earlier) just wanted me to leave and irionically said”have a nice day” and shut bank’s door. That door usually was keeping opened during business hour. He insulted and treated me unfair . It is a nightmare to be treated in this way and let me very frighten to go back in the future . I just wonder whether I have to close all of my accounts or not....... more than 30 years of Citi’s loyalty customer... so sad.....
If I was checking a one million dollars check, I bet she will not bully me and her banker will treat me politely and fairly .

Reviewer: James Smith
Date: May 27, 2018

Why do the owners and shareholders of Citibank... finance the wholesale slaughter and murder of innocent Civilians "in cold blood" all over the globe? And if you permit me? I can prima facie incontrovertibly thoroughly prove those facts... at; the one stop shop for the truth.... jamessssmith.com

Reviewer: Anonymous User
Date: May 26, 2018

this bank shorted me 200.00 way back and refuses to correct it from the atm i have not been able to contact the manager i keep getting passed off and there is no fax number or e mail to address to the branch manager

1 /10
Reviewer: lisa
Date: May 25, 2018

I have been Citibank customer for morethan 20 years and I have never experienced bad customer service skills like the Citibank branch on 22 w. 32nd st. First of all, lines are too long, only two tellers working. One of the older teller is nice and he seemed to be kind, other employees needed to be trained on customer service skills, no greeting and doesn't smile. Seemed no too happy to work ay Citibank.
Second problem is this branch has too msny not working customer service and managements. I have never seen manager coming out to the customer to greet each customer with smiles and listen to customer's complaint. Instead, I see too many employees laughing loud and giggling with eachothet. Very unprofessional to hear loud laughing amobg employees in front of customers. if employees have a time to laught and do nothing then they should be on the floor greeting customers and see if they can help. When it takes 15~20 min to see the teller at the bank everyday, there is a problem. In case if long lines, other banks jas extra teller opening and manager will be on the floor to say sorry to the customer and see if they csn help them.
FYI, other banks have customer service and manager tskibg checks deposits on their computer.
Manager at this branch need new training witj customer service skills and managements.

Reviewer: Tonya D Daniels
Date: May 21, 2018

Hard to reach the personal your trying too call.

Reviewer: Tonya D Daniels
Date: May 21, 2018

Hard to reach the personal your trying too call.

10 /10
Reviewer: Richard Sax
Date: May 18, 2018

My wife died three years ago I needed someone to assist me with her estate. I selected Rachel Russell, the Manager at Citi-Bank, Van Ness Avenue, which is close to my office. She has been outstanding helping me with many situations over these three difficult years. I would highly recommend her.

10 /10
Reviewer: liza s
Date: May 11, 2018

What an amazing branch the sunnyvale citibank has been in the past and present. Sits at the corner of Mary and Fremont and has the best, kindest, wisest manager ever. Ed is efficient, calm, personable, and appropriate in all his manager services and his tellers with their smiles prove how smoothly he runs the place. Let's just say he gets to know each and every client and really sincerely cares, able to read the more stressful or urgent situations. Thank you Ed and thank you Citiband at Mary/Fremont!

Reviewer: About to pass out on floor 14
Date: May 4, 2018

Citibank, please turn on the air for floor 14. The guys building your business up there are overheated, working with tools, and you have not turned on the air! We aren't animals....if you want the job done right then treat the workmen right!

Reviewer: Elizabeth A. Pelling
Date: April 25, 2018

I am very irritated at the customer service system of Citibank.
I have made four tries and have been able to speak to an employee at my home branch, Villa La Jolla Drive. I have an inquiry about making a large CD deposit.
I am following up on the visit I made to this branch some days ago. This may cause me to go elsewhere.

Reviewer: Anonymous User
Date: April 24, 2018

branch manager is rude personal banker daniel has no knowledge in customer relations or dealing with asociates

Reviewer: Tatyana
Date: April 19, 2018

Service is terrible

1 /10
Reviewer: Anonymous User
Date: April 17, 2018

this is the worst call system EVER - cannot reach a live person at the branch. call gets placed on hold then into an automated system

Reviewer: Heller
Date: April 17, 2018

Hi I m beneficiary of My friend David Meggisson, your customer. I must transfer his money to Switzerland. Can you tell me how? Must I pay before transfer taxes? Greetings Heller

1 /10
Reviewer: Anonymous User
Date: April 10, 2018

worse branch ever. certain group of people are targeted, what is their agenda.

Reviewer: Bijal
Date: April 10, 2018

Citi bank us worst bank ,, never ever open any kind of account ,, no one available to answer any questions, no branch ,,, very poor

Reviewer: Ed Jones
Date: March 29, 2018

Dear CITI,

We would like to transfer funds from our bank to CITI for a beneficiary account in London via SWIFT.

Our difficulty lies in that our small bank in Kansas does not function with SWIFT.

Can we get funds to the beneficiary account if we arrange to send a bank draft check to you? Is there some other way we can get the funds to you?

Sincerely,
EJ

1 /10
Reviewer: Shane
Date: March 28, 2018

The worst experience I haved in my life , first you ask them for direct deposit agreement they give you diferent letter. Back and four
I think they need to work more professional .
Thank you

1 /10
Reviewer: Carlos Lorenzo
Date: March 28, 2018

My husband went to make a $1,570.00 in his CITI BANK checking account at 8:00 AM on 3/23/18 through the ATM before heading to work. The ATM spit out a receipt saying "I'm sorry. Because of technical problems, I can't return your cash right now. This piece of paper doesn’t specify the amount that was just deposited at the time. When he checked his account the account stated $0 dollars. He waited 2 more hours till the branch open to speak to the branch manager. During this time he had to miss work. When 10AM came around and the branch manager REINA HERNANDEZ arrived she simply told him that the branch has nothing to do with the ATM and that this happens often. Completely wipe her hands and wanted nothing to do with it. She didn’t lift a finger to try and help. She went inside the bank and went on about her business; she didn’t even provide my husband with the customer service number. My husband called the number on the back of the debit card where he was told he was going to have to wait 10 days and they couldn’t do anything about it. I consider this THEFT from CITI BANK. NO ONE WANTS TO TAKE RESPOSIBILTY AND DO ANYTHING ABOUT RESOLVING THE PROBLEM. My husband told the branch (#518) "MANAGER" he was going to call the cops and she simply answered "okay called me when they get here" as my husband waited outside the branch. The police made a police report and recommended to my husband to file a CIVIL LAWSUIT against CITI BANK which we have already contacted our lawyer for this matter. Our bills are complety on hold due to this and we are being charged late fees. We have contacted every number we could find and search on the internet and everyone has given us the run around and told us that we have to wait 10 days and that a investigation has been open. As I did some research I read that a lot of other CITI BANK customer have has the same problem several times and no one has resolved their issue either. This is THE MOST UNPROFESSIVAL BANK AND INCOCIDERATED PEOPLE TO EVER TRUST WITH YOU HARD EARNED MONEY. As per the branch (#518) "MANAGER" REINA HERNANDEZ once I came to the branch to get an explanation why couldn’t she just open the ATM and withdraw our money that was in LIMBO and we need ASAP to cover out due bills, she was the most UNPROFESSINAL BRANCH "MANAGER" we have ever dealt with. She refuse to help us with anything and actually threaten us with having to close our account. She just repeated that this happens all the time and she can’t do anything about it. She mention that they have a company called BRINKS that comes once a month and she knows nothing else that she can do for us as she walked away smiling and got back to her personal call in her office. She said to me that she would have the cops drag me out of the branch (#518) if she had to. The NASTIEST person I have ever come across in my life. I thought Managers are there to help the customer and see if they can reach a solution to the problem at hand. This woman didn’t lift a pen to help instead made threats, claimed this happens all the time at this branch (#518) and she smiled to me and my family as she walked away. My husband spent an entire day trying to resolve this horrible matter with ZERO RESOLUTION. He had to miss work which means MORE MONEY LOSS DUE TO THIS HORRIBLE MATTER.Today is 3/28/18 WEDNESDAY and we still have not gotten our money back. Again this is THEFT from CITI BANK. We have called Customer service and we have been hung up on and given the run around over and over. We have yet to cover our pass due bills no one is willing to help. I have some family members that have CITI BANK and THEFT will be closing their accounts due to this DISASTER and DEFT.As I mention we have contacted our lawyer and will take this to court since we feel some one is go to answer for this MESS and THEFT.

UPDATE 3/28/2018

I have been attempting to resolve this issue with a $1570 cash deposit that was attempted at a Citibank (Branch 518) with no resolution. I have spoken to over 20 customer service agents and they all sound like theyre reading rom a piece of paper and just tell me to wait 10 business days. This is unacceptable customer service. I have filed a complaint with the Consumer Financial Protection Bureau (CFPB) and they also sound like robots reading from a piece of paper saying that all companies have 15 days to respond to the case. Meanwhile I have no money in the bank, bills have to be paid and food needs to be placed on my dinner table. I have a 4 year old at home and no one seems to care. Its amazing to see how this multi million dollar company (CITIBANK) can just sit back and because of protocol, they can have a customer suffering. Do you know how long it takes for me to earn my money? No one seems to care. Someone needs to be held accountable for this negligence. I have been waiting for a phone call from CITIBANKS executive escalation team with an update on this investigation and the only person that can give me an update is out of the office. WHO IS GOING TO BE HELD ACCOUNTABLE AND WHO WILL PAY FOR MY TIME LOSS FROM WORK DEALING WITH A NEGLEGANT BRANCH AND FOR MY INCOVIENIENCE.


Carlos Lorenzo

Reviewer: Anonymous User
Date: March 27, 2018

This bank is the worst

Reviewer: Anonymous User
Date: March 18, 2018

Sir I wanted to ask something . I have received a message from Citibank ny and Pepsi of an award . Is it real or fake please inform . Kindly reply

1 /10
Reviewer: Anonymous User
Date: March 14, 2018

O stars. This was the worst banking experience in an actual branch location of my life. The manager here is an impatient, aggressive man who started treating me badly when I didn't understand him the first time he said something and I'm a pretty bright person. He then kept claiming that he had explained things already when he had only said something vague and acted like he had no responsibility to try to help me understand. He gave me dirty looks, was condescending and childish. He interrupted the teller that I working with and got defensive and totally aggressive and rude to me. The teller was lackadaisical and did not explain what she was doing. When she didn't deposit money into the account I asked her to, she THEN told me she was going to transfer it but she started doing something else first. I should be told everything about how my money is being manipulated up front and one step should happen at a time. I have a right to get a CLEAR explanation of what's happening with MY money.

Reviewer: Mojgan Navab daneshmand
Date: March 13, 2018

They are very helpful & professional, the guy was helping me to get the year summary of credit cards in 2min, & also when he noticed I was so disappointed with costomer service at BOA,he helped me with that too,all last than 10min..it's not my first time, every time I go there & need help,he's the fastest & has best costomer service! Unfortunately I don't know his name, but will find out..thanks again,if it wouldn't effect my credit score, I would close with BOA right away..

Reviewer: Anonymous User
Date: March 8, 2018

Citibanks closed my local branch and moved it to Capitola CA.

Calling is a nightmare of being transferred and being on hold until you have to give up. I hope I never gave such bad customer service

1 /10
Reviewer: Anonymous User
Date: March 5, 2018

I have received a letter from Citibank in January 2018 stating that my account will be closed if I don't get in touch with Citibank by phone, email or visit the local branch. I decided to go to the local branch to find out what's going on. I spoke to a branch representative and showed her the letter. She stated that many customers are receiving these letters and that she would take care of the issue. She called the corporate and asked them what information is needed to keep the account open. I provided her with the information requested and was told by corporate that the issue is resolved and the account will not be closed. Few weeks later I had my credit card payment bounced due to my Citi account being closed. I immediately called corporate and stated my issue wich they replied that due to my account being closed they do not have any information on why it was closed. Corporate suggested I call the local to find out why it was closed. I have been trying to call the local branch but the local phone number automated voice machine would state that the all representatives are busy and kicks you back to the corporate customer representatives. Way to go Citibank!

Reviewer: Caroline
Date: March 5, 2018

Dear Sir;
I was deeply disappointed on City Bank (San Diego branch 8813 Villa la jolla),My son he is a customer of your bank, but his account was blockade three weeks. He had been told that he had not update his information. but he did. In this period he can’t pay any bills in credit card or take out money from his savings account. For a foreign student, no family, no any relatives. How he can afford his daily life in San Diego? He went to the City Bank (San Diego branch) many times, but no one can tell him how and how long he can open his account and get back his money.
As a mother, I’m angry & anxiety, I hope your bank open his account again as soon as possible.


Your sincerely
Caroline Cheang
5th March 2018

Reviewer: Caroline
Date: March 5, 2018

Dear Sir;
I was deeply disappointed on City Bank (San Diego branch),
My son, he is a customer of your bank, but his account was blockade three weeks. He had been told that he had not update his information. but he did. In this period he can’t pay any bills in credit card or take out money from his savings account. For a foreign student, no family, no any relatives. How he can afford his daily life in San Diego? He went to the City Bank (San Diego branch) many times, but no one can tell him how and how long he can open his account and get back his money.
As a mother, I’m angry & anxiety, I hope your bank open his account again as soon as possible.


Your sincerely
Caroline Cheang
5th March 2018

1 /10
Reviewer: Mandy
Date: Feb. 28, 2018

You never pick up your phone!!!!! I need someone to take this seriously or I am walking away!

1 /10
Reviewer: Susana Ciavaldini
Date: Feb. 28, 2018

I have been trying to contact a person is this branch, and it has been impossible to have someone answer the phone, my call is bounced between the office and customer service, no matter what time I call, I can't speak with a person ... The banking account is blocked, what can I do, to have someone help me?

Reviewer: Francell Samuels
Date: Feb. 20, 2018

good morning, i have a IRS refund check , that was sent you my bank on 2/14/18-account number 0927385345. i have checked since then and inquired about the funds and no one seems to know what happened to the refund , i have never had this happen before, and this has become quote concerning , given all the fraud that is happening with client accounts. can you please check into this , as i may have to cancel my account and direct deposit and switch institutions.

1 /10
Reviewer: ELIEL JULIO DA ROCHA
Date: Feb. 8, 2018

TENHO UMA HERANÇA E QUERO ABRIR UMA CONTA NESTE BANK
ELIEL JULIO DA ROCHA
MORO NO BRASIL
USAR COD ELIEL BRASIL CITI 01

Reviewer: Robert Surles
Date: Jan. 19, 2018

I'm President of non profit organization and our checking account is with this branch. We've been trying to get signatories on account changed for several months. We have gotten to the point of the situation being urgent. The personal bank we deal with doesn't return calls when we leave voice message and he doesn't return emails. In person he's very friendly and accommodating but obviously has no follow through.
Really bad with client relations.

Reviewer: baby pamnani
Date: Jan. 19, 2018

good day trying to reach the bank from last week it is so difficult to get in touch I tried at least 50 times please ask someone responsible to call on this no 17215432129 10 to 5 please ASAP

1 /10
Reviewer: Disappointed X-Customer
Date: Jan. 18, 2018

Lost my debit card.
Can't get a person on the phone.... how stupid is that ???
Moving my business to another bank.

Reviewer: s stomber
Date: Dec. 27, 2017

unbelievable! I wanted to open an IRA for almost 200K and was told that the person who does that was not in. They wanted to give me a tel number for a back office operation. I left without opening an IRA. I am a Citigold customer and I cant even reach a live person at the bank, just touch tone operation. I finally got an operator in the phillipines who also tried to reach the bank with the same results Middle of the day and you cant reach a live person at the branch. Im checking my CDs and IRAS now and plan on going to another bank

Reviewer: Ray Lapeyrouse
Date: Nov. 27, 2017

I was trying to reach the fraud department. I received a questionable letter. Are you able to help me.

1 /10
Reviewer: A. Taylor
Date: Nov. 27, 2017

I Can NOT find a working number to ANY Citibank in Massachusetts. I do not understand. Every location I've tried is a Non-Working number. What is going on with this BANK??

Reviewer: Anita Foster
Date: Nov. 19, 2017

Im trying to contact Tommy Bryant

Reviewer: Belguda Butaye
Date: Nov. 12, 2017

yes it is

10 /10
Reviewer: John
Date: Nov. 10, 2017

I would like to thank the Remittance Director Tommy Bryant for his recent help in solving a problem. He professional and friendly at all times.

Reviewer: David Escandon
Date: Sept. 28, 2017

I am interested in working and Tradeing with a business partner in Changsha and Shanghai China. !!! Are there any Citi banks in the two City I mention above . If so please contact me David 661 932 4276 ---!!

3 /10
Reviewer: Maria EJ van Soest
Date: Aug. 28, 2017

Living in Curacao, I could not contact the branch by phone, not via Skype, not via dierect line.
No fax nr. of your branch found on internet
I have to send a letter by post???

1 /10
Reviewer: Lucimara Petitto
Date: July 26, 2017

Really bad experience. More than a week trying contact with my Account Mgr and no responses (e-mails, phone calls´...).
Really disappointed ...

Still waiting to be called or get a response from my e-mails.
Thanks a lot,
Lucimara

Reviewer: Anonymous User
Date: July 24, 2017

no longer exists

Reviewer: Bj
Date: July 19, 2017

I was in your branch @4:00 this afternoon. I told the teller that I had close to 100,000.00 to open an account with and would like to know the interest rates and different types of accounts. I was told that the banker was busy and there was no way to tell me what the rates are. I was allowed to walk out of the bank with the check in my pocket. Obviously you aren't interested in my business. Definitely not good customer service. Perhaps better training or better procedures are in order.

1 /10
Reviewer: MARIETTA HERNANDEZ
Date: May 25, 2017

Good morning !

I am trying to call this branches several times and it was be impossible.

I would like to speek with somebody who can help me with my cases.

I send my W8 BEN formularie certified for the American Embasy in my Country (VENEZUELA) by DHL and it was received for L Gonzalez last 31-03.2017.

Now, i just want to check the information. Because THE BANK send me a letter ask me about this important process to certify the Acoount as foreing person (No living in USA).

I really appreciate a soon anwers.
MARIETTA HERNANDEZ
+584147898904
Account 9136246447

1 /10
Reviewer: Anonymous User
Date: April 29, 2017

This is a horrible branch. Aside from the tellers, the branch managers, etc. are terrible at customer service. They are very condescending when they approach you to "help" you. What it ends up being is they can't really do anything at all because any issue is "beyond their control." They constantly have to refer to people outside the bank, sending emails and leaving vmail for these other people that they have to get clearance to. Don't bank with this bank and most especially not this branch.

Reviewer: Billie Jo Fausey
Date: April 25, 2017

I have a credit union member that would like to cash a large check drawn off of your location. Do you do check verifications? If so, what is the process? Thank you in advance for your consideration. Billie Jo Fausey, Manager Sidney Division, Universal 1 Credit Union, Sidney, Ohio.

Reviewer: Anonymous User
Date: April 21, 2017

I am still/still waiting for your reply on 4/21/17 ..at 399 park ave-hours for safe deposit visit/pls answer now/tks

Reviewer: Anonymous User
Date: April 21, 2017

I am waiting for your reply on 4/21/17...at 399 park ave - hours open for safe deposit visit/pls answer/tks

Reviewer: Anonymous User
Date: April 21, 2017

at 399 park ave - hours open for safe deposit visit/pls answer/tks

1 /10
Reviewer: Lenny
Date: April 14, 2017

Good morning my experience was very uncomfortable and somewhat insulting. The teller was not helpful and was snarky . After asking politely to get help from the branch manager I was brushed off . Hey I am not a big money balance guy so maybe they don't really care about my accounts. I wont be back to this branch and maybe its time to give a local small bank a chance. I am going to find the citibank ceo email and send him a letter why not just go straight to the top and hope for a response . God bless

10 /10
Reviewer: Betty S
Date: March 25, 2017

In and out. & tellers very pleasant

Reviewer: michael white
Date: Jan. 31, 2017

I was just wondering if you had received my email about the transfer of funds?

1 /10
Reviewer: Asa
Date: Nov. 23, 2016

Horrible and very impolite and rude Branch Manager. I called them today and talked to the branch manager to issue me transactions of this month. I knew that official bank statement will be ready by end of this month, but I had to provide an official letter to mortgage company today as my house closing is next Monday. If I wouldn't provide them the transaction's history today, closing date of my house would have to be postponed which means changing rates etc. I explained this to the manager, but she was very rude and said we can not issue you that and we can not fax that neither to you nor to mortgage company and wanted me to call online banking. I had to check with her whether she was listening or not, because she would respond me like 3 or 4 seconds after I stopped taking...sounds like she was on another task simultaneously!!!!
Before I called this branch, I had called citibank online, but they wanted me to call the branch directly!
Manager was very rude and impolite and not friendly at all. She never provide any solution for me to address my problem. She was just repeating herself that call online banking or stop by the branch. I told her that I'm not in Chicago and there is no branch in this area where I currently live (that's another frustration of Citi Bank). I told her that she needs to learn how to talk to customers, as she didn't really know proper way of behavior. I wanted her to give me her boss's phone number; she said her boss is in vacation. I insisted her to give me a number that I can talk to someone who acts as her boss today. After few minutes she gave me a number. I called that number for multiple time and no one answered and also it did not go on voice message where I could leave my name and number for them to call me back. Not sure where she found that phone number from. A big lie. Finally, I told that I would recommend her to review some books, manuals, etc to learn techniques and proper behaviour to become a responsive manager and she just hung up the phone on me!!!

Even if there was no way for them to provide me the transactions, she as the BRANCH MANAGER could have explained that for me in a nice way and provided me some solutions. Not just being rude and impolite.

Avoid this branch. This has been the third of fourth times during the past two months I experienced issues like this (depositing check, statements, etc) with the Citi Bank. I will close my account with them and start working with other banks. In multiple occasions I have seen that the Citi staff are careless, unfortunately.

1 /10
Reviewer: Rose Fairbairn
Date: Sept. 27, 2016

By far the worst customer service ever. Marcelo, the branch manager, acts like a sleezy used cars salesmen. I actually really like Citi bank and have banked with them for several years. I would highly recommend banking with the Marina Del Rey or Culver City branch where the employees are much more helpful.

6 /10
Reviewer: Marjorie Murray
Date: Feb. 26, 2016

I have been a citibank pacific Branch account holder since they took over Glendale savings years ago but lately and just about every time I visit there is only one teller and the wait is terrible. SEEMS COMPUTER DOWN OR TELLER DOING SOMETHING ELSE. They now are closed on saturday and close at 5pm. I have four accounts, large savings, checking and also citibank rewards and Preferred. I have recently opened an account with another bank and will make future deposits to savings with them. SINCERELY. Marjorie Murray