Baxter Credit Union

31 Branch Locations
2 /10 7 Ratings
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31 Branch Locations
   
Website:
  http://www.bcu.org
   
Main Phone:
  (800) 388-7000
   
Main Office:
  340 N Milwaukee Ave
  Vernon Hills, IL 60061-1533
About Baxter Credit Union

Baxter Credit Union was chartered on Oct. 16, 1995. Headquartered in Vernon Hills, IL, it has assets in the amount of $2,107,750,564. Its 195,230 members are served from 31 locations. Deposits in Baxter Credit Union are insured by NCUA.

Membership Eligibility

Company SEG based and Community based within select areas of Illinois

Chartered On:
  Oct. 16, 1995
   
Charter Number:
  68187
   
Total Assets:
  $2,107,750,564
   
Deposit Insurance:
  NCUA
Number of Members:
  195,230
   
CEO:
  Michael Valentine
   
Member of FHLB:
  Yes
   
Low Income Designation:
  No
   
Institution Class:
  Federally Insured State-Chartered Credit Union
Access to Electronic Services
  • Home Banking via Internet Website
  • Automatic Teller Machine (ATM)
  • Mobile Banking
  • Audio Response/Phone Based
  • Kiosk
Credit Union Programs
  • Mortgage Processing
  • Approved Mortgage Seller
  • Brokered Certificates of Deposit
Electronic Services
  • Mobile Payments
  • View Account History
  • Remote Deposit Capture
  • Member Application
  • Download Account History
  • Share Draft Orders
  • Bill Payment
  • New Share Account
  • Account Balance Inquiry
  • External Account Transfers
  • Share Account Transfers
  • e-Statements
  • Electronic Signature Auth./Cert.
  • New Loan
  • Loan Payments
Services & Products - Credit
  • Overdraft Lines of Credit
  • Risk Based Loans
  • Debt Cancellation/Suspension
  • Overdraft Protection/ Courtesy Pay
  • Participation Loans
  • Real Estate Loans
  • Business Loans
  • Indirect Consumer Loans
  • Share Secured Credit Cards
  • Interest Only or Pymt Option
  • Pay Day Loans
Services & Products - Depository
  • No Cost Share Drafts
  • Business Share Accounts
  • Health Savings Accounts
  • Share Certificates with low minimum balance requirement
Services & Products - Financial Education
  • Financial Counseling
  • Financial Literacy Workshops
  • Financial Education
Services & Products - Other
  • Bilingual Services
  • No Cost Bill Payer
  • Insurance/Investment Sales
Services & Products - Transactional
  • Check Cashing
  • ATM/Debit Card Program
  • No surcharge ATMs
  • Money orders

Baxter Credit Union Locations & Hours

31 Baxter Credit Union Branch Locations
State
# of Branches
Arkansas 1
California 6
Florida 1
Illinois 8
Indiana 2
Massachusetts 2
Minnesota 7
Mississippi 1
North Carolina 1
Ohio 1
Texas 1

Reviews & Feedback

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12 Comments
2 /10 7 Ratings
1 /10
Reviewer: Anonymous User
Date: Sept. 17, 2018

The best thing about BCU is getting your paycheck 1 day earlier. There is no point in risking anything else, you will be screwed if you open your accounts here.

8 /10
Reviewer: Andrea
Date: July 11, 2018

I've only had excellent experiences with BCU. I learned of them through my employer UnitedHealth Group and have closed my accounts with a major bank due to the benefits of BCU, namely because they operate more fairly. The customer service is excellent. If you need to visit your branch all the time, and no one really needs to do that in this time of technological advances, very rarely, if ever, then this may not work as the branches are far between. I don't mind, the pros outweigh the cons. Giving 9 stars, appreciative it's a credit union and NOT on every corner yet lacking one star due to I haven't experienced every service they provide. Thanks!

1 /10
Reviewer: Patricia F
Date: May 1, 2018

I have been with BCU since before it was BCU (it was AHSC originally) so I've been with them 30+ years. If I could add up all the minutes I've ever spent on hold over those 30+ years, it wouldn't equal the amount of time I've spent on hold with them just today alone. That is what has happened to customer service at BCU in the past year. But, that's not the worst of it. I have a credit card that is active, and I cannot see it on my online banking account because of a glitch they've known about ever since they "improved" their website. I'm told it will take as much as 48 hours to be able to check my credit card activity online because of this glitch. Can you imagine having an active card and not being able to see activity on that card? For as long as 2 days? So in addition to not being able to get anyone to talk to you without a ridiculously long wait on hold, once you do reach a person, that person cannot give you any answers. There is no explanation for this situation I find myself in other than "there is a glitch in the system since we went to the new website". This is NOT what gives you the confidence you need from your banker! Really - a glitch!? I hate changing credit unions after all these years, but looks like they leave me no option. I am a remote customer so it's not like I can go to a location and get this handled - probably wouldn't help anyway. There was a time when anything could be handled online or over the phone. No longer. I will miss the old BCU.

1 /10
Reviewer: Bob W.
Date: April 9, 2018

I have been working with banks and financial institutions for every 40 years. I recently purchased a car that is financed by BCU. The service is awful and their ability to correct their records is abysmal. Avoid at all costs.

1 /10
Reviewer: Anonymous User
Date: March 9, 2018

Rarely do I find myself taking the initiative to write a review, but I must share my experience with Baxter Credit Union. I am in the banking industry and feel I have a good understanding what good bank/credit union customer service should look like. My wife and I opened deposit accounts (checking and savings) with Baxter due to my wife's employment with United Health Group. Receiving 2% on the checking account is nice and is the only reason I have continued to stay with Baxter. However, I have had extremely poor experiences with Baxter when I needed to open additional accounts for our son.

In short, I would NOT recommend Baxter Credit Union.

1 /10
Reviewer: Eric
Date: Nov. 30, 2017

The only reason I even know this Credit Union exists, is because I was recently sent a welcome e-mail and account number that belonged to a complete stranger. Avoid.

1 /10
Reviewer: James Bowman
Date: Nov. 28, 2017

Very rude and as slow as they could be.

Reviewer: Patrick Otoole
Date: Nov. 27, 2017

What are qualifications for membership

Reviewer: Anonymous User
Date: Oct. 1, 2017

Why is BCU web site down on Sunday 10/01/17

Reviewer: Anonymous User
Date: April 21, 2017

In Illinois I have found them to be helpful and easy to work with.

Reviewer: Anonymous User
Date: Jan. 17, 2017

Trying to get anyone to help has been a traumatic experience. Do not use this credit union find another financial institution as soon as possible.

Reviewer: Anonymous User
Date: Oct. 3, 2016

They are horrible. The worst to bank with. Not willing to help of work with you. Move to a different credit union as soon as you can.