AmeriCU Credit Union

10690 Enduring Freedom Dr # B10750, Fort Drum, NY

Fort Drum
2.6/10 5 Ratings
Address:
 10690 Enduring Freedom Dr # B10750
 Fort Drum, NY 13602
  
 Large Map & Directions
  
Phone:
 (315) 773-3943
  
Website:
 http://www.americu.org
  
Lobby Hours
Mon:09:00 AM - 04:30 PM
Tue:09:00 AM - 04:30 PM
Wed:09:00 AM - 04:30 PM
Thu:09:00 AM - 05:30 PM
Fri:Closed
Sat:Closed
Sun:Closed
Membership Eligibility

If you live, work, worship,or attend school in Central or Northern New York.

Chartered On:
 Feb. 17, 1978
  
Charter Number:
 68433
  
Total Assets:
 $1,264,351,301
  
Deposit Insurance:
 NCUA
Number of Members:
 105,012
  
CEO:
 Mark A Pfisterer
  
Member of FHLB:
 Yes
  
Low Income Designation:
 No
  
Institution Class:
 Federally Insured State-Chartered Credit Union
Routing #
Type
Description
221375802
Access to Electronic Services
  • Kiosk
  • Home Banking via Internet Website
  • Mobile Banking
  • Audio Response/Phone Based
  • Automatic Teller Machine (ATM)
Credit Union Programs
  • Mortgage Processing
  • Approved Mortgage Seller
Electronic Services
  • Member Application
  • Account Balance Inquiry
  • Remote Deposit Capture
  • Share Account Transfers
  • New Loan
  • Loan Payments
  • e-Statements
  • View Account History
  • External Account Transfers
  • Share Draft Orders
  • New Share Account
  • Download Account History
  • Bill Payment
Services & Products - Credit
  • Business Loans
  • Participation Loans
  • Real Estate Loans
  • Overdraft Protection/ Courtesy Pay
  • Indirect Consumer Loans
  • Share Secured Credit Cards
  • Overdraft Lines of Credit
Services & Products - Depository
  • No Cost Share Drafts
  • Business Share Accounts
  • Health Savings Accounts
  • Share Certificates with low minimum balance requirement
Services & Products - Other
  • Insurance/Investment Sales
  • Student Scholarship
  • No Cost Bill Payer
Services & Products - Transactional
  • ATM/Debit Card Program
  • Check Cashing
  • Money orders

Reviews & Feedback

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Rate This Credit Union:
12 Comments
2.6/10 5 Ratings
1/10
Reviewer:Acct. holder
Date:Sept. 13, 2018

Why can't we call our local branch?
Why does local branch post incorrect phone #?
Bad service!

1/10
Reviewer:Anonymous User
Date:June 7, 2018

Since becoming a member of this credit union, I never received a Mortgage payment book, money that I arranged to purchase a new / used vehicle last year was never made available at the date and time it was promised and recently, I used the machine to print out an official check (for paying a bill)... Money was taken; however no Official check was printed.
Customer Service now tells me it will take 3 days to investigate and that I have to keep checking my account after that for the credit.

Although interest rates are great, I do not feel AmeriCu takes care of their customers when there are issues and / or requests.

2/10
Reviewer:Russ
Date:March 27, 2018

It's surprising that I'm not able to reach a specific branch! The call center was polite. I'm disappointed that I have to pay more for a money order as a member of the credit union than I would at the post office or Walmart! Kind of losing that membership advantage feeling I used to have over the last few decades :o(

Reviewer:Anonymous User
Date:Jan. 30, 2018

not being able to contact local branch you do business with is ridiculous

Reviewer:Anonymous User
Date:Jan. 30, 2018

branches really need phone numbers they can be reached at. pain in the neck without one

Reviewer:Joelynn DeLong
Date:Dec. 2, 2017

It was awful the customer service was hands down the worst I have ever incountered. I have been insulted, I have been talked down to, hung up on and I can't pay my negative balance, because I am stationed in Virginia. I work long hours my mother can't help me because has 3 jobs. I have no help from the customer service no one has been nice to me or given me answers to paying my balance. I have no answers to why it's negative I have had it with this bank. I will never ever recommend it to any one ever.

Reviewer:Joelynn DeLong
Date:Dec. 2, 2017

It was awful the customer service was hands down the worst I have ever incountered. I have been insulted, I have been talked down, to hung up on and I can't pay my negative balance, because I am stationed in Virginia. I work along house my mother can't help me because has 3 jobs. I have no help from the customer service no one has been nice to me or given me answers to paying my balance. I have no answers to why it's negative I have had it with this bank. I will never ever recommend it to any one ever.

2/10
Reviewer:Anonymous User
Date:July 20, 2017

It would be nice if any correct phone numbers were listed for your branches, have been trying to activate my card but the tele-system is not operating correctly and the phone listed for the Thompson Road branch is wrong!!! Come on could you make this any more inconvienient.

Reviewer:Anonymous User
Date:April 21, 2017

awful awful hours of operation closing at 5pm on Fridays is ridiculous !!!!

Reviewer:Pat Kotary
Date:Dec. 1, 2016

My normal contact is Tracey Stasio but her number has changed. What is her phone extension now?

7/10
Reviewer:Anonymous User
Date:Nov. 14, 2016

It would be nice if the Cicero NY office would answer the phone number listed...or list the correct number since the message indicates this is a wireless number. Now I have to drive over there to get my question answered.

Reviewer:Tisha Thomas
Date:Nov. 3, 2016

Are there any Americu branches in the Tampa Bay area